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Cancelling my Creative Cloud subscription a few months ago was complete insanity. I got the impression that it must be hell to work in that call centre. Ordinarily I'd be pretty irritated at an agent being overly persistent in trying to get me to stay subscribed, but quite quickly I just felt sorry for the guy. It was a weird sort of desperation, like failing to salvage a cancellation attempt reflects extremely poorly on them.

Switched to Affinity Photo and Designer, and haven't looked back. I find Photo a lot more user friendly, and imo, Inpainting knocks the socks off Content Aware.
I only really have light room for basic edits and how it organises my library. Is there a comparable app? Affinity doesn’t organise does it?
 
adobe is less relevant today, thankfully.
They are still a massive player no matter what you think, especially in enterprise content management with huge corporate contracts worth massive amounts of money, plus the consulting services contracts that are also worth large amounts of money. The CMS contracts can be in the multi-millions of dollars per year. This makes the individual Creative Cloud licenses look like small change in comparison.

I don’t particularly like their ways either and have gotten very annoyed with them at times in meetings.

While companies still advertise jobs requiring expertise in Adobe products, Adobe will still be relatively strong.
 
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I haven't used them in years and years. Any of their offerings has a better alternative.
Sadly that’s not quite true. Everybody concentrates on the photo or video apps but there really isn’t a proper alternative to InDesign. Especially not if you work in the publishing industry. I’m locked into CC until the day I retire when I will be locked out my files forever.
 
"Adobe even has a whole help page because of the confusing nature of its subscription." 😂

This is the first clue that you need to re-design your subscription plan instead of having a whole page trying to explain how it work.
Lol, it’s totally made that way intentionally, but they provide a page to the people who look for it since they’re the most likely to complain if they went out of their way to see how to cancel and still couldn’t. They know for a fact it defers a lot of people from cancelling but watch how they’ll use that page to their defense 🙄 Adobe is a malware company. Even their own uninstallers don’t remove the crap ton of background processes and files their suite creates. I had to reset my Mac to get rid of it.
 
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This is not an Adobe only issue all of the developers do it. Boris, Amazon. Charge more for a month to month than annual and then hit you to cancel. The whole subscription model is frustrating. I saw a comment saying Adobe is thankfully irrelevant. Hate to tell you but there aren’t many alternatives for some of the software. As someone who uses after effects daily to make a living.
 
I am an Adobe Subscriber, but that's absolutely fair.
Adobe needs to be very careful these days, as the latest developments compromised their image.
Not to mention the competition is getting fierce.
 
I saw this posted on X that lists alternatives to the different offerings of Adobe.


IMG_0013.jpeg
 
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This is not an Adobe only issue all of the developers do it. Boris, Amazon. Charge more for a month to month than annual and then hit you to cancel. The whole subscription model is frustrating. I saw a comment saying Adobe is thankfully irrelevant. Hate to tell you but there aren’t many alternatives for some of the software. As someone who uses after effects daily to make a living.
Not if you do Motion Design.
After Effects, unfortunately, still has no real competition.
I'd say Rive and Fable are getting there, but will still need 2,3 years to become actual replacements.
 
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I saw this posted on X that lists alternatives to the different offerings of Adobe.


View attachment 2389887
If you wanna ditch After Effects, your best bet is Fable (and it'll be ready in about 2,3 years).
Rive, Fable and Cavalry are great pieces of software, but they still lack too much of After Effects functionality to be actual replacements.
I have been using After Effects for 16 years, 10 of which professionaly.
 
This problem is not unique to Adobe. I'd say the vast majority of monthly online subscriptions in the creative space don't make it clear that their "monthly plan" is actually an annual commitment with no option to cancel.
 
Finally after more than 12 years of this madness they have noticed something isn’t right. Hopefully I have escaped to some better alternatives out there. Hoping judges will notice all this “creative clouT” crap as well.

Valve should prepare too
 
I remember a few years ago I trialled adobe to see if the latest version of photoshop was worth upgrading to from my “totally legit” copy of CS6, after barely a day I went to cancel the free trial because I had seen enough. Only way to cancel was to speak to a customer service rep on the website who spent literally 30 minutes offering me progressively better deals in order to get me to stay while I repeatedly requested they cancel my subscription.

Between each of these offers they would leave the chat for 5-10 minutes at a time to “speak to their manager”. Never again will I deal with that.
 
Years ago, I realised that Adobe was not a company I wanted to deal with. Long before subscription.

I do still wish there was something between word processor level products (Pages, Word) and InDesign. I know about, and in a limited way use, Tex but it is quite a tough learn.
 
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but there really isn’t a proper alternative to InDesign. Especially not if you work in the publishing industry. I’m locked into CC until the day I retire when I will be locked out my files forever.

That's the one app they have that really works. It's easy. There is a lot of talk of alternatives, but what if those alternatives are not widely used in the professional world? Until Adobe loses that widespread commercial/professional use then those alternatives are not much help.

This problem is not unique to Adobe. I'd say the vast majority of monthly online subscriptions in the creative space don't make it clear that their "monthly plan" is actually an annual commitment with no option to cancel.

Lots of software is going this subscription model, they want to lock everyone in to paying and paying and paying. :(
 
"Adobe even has a whole help page because of the confusing nature of its subscription." 😂

This is the first clue that you need to re-design your subscription plan instead of having a whole page trying to explain how it work.

I'm pretty sure it was all by design by Adobe and not a terribly mess they stumbled into
 
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