Hi!
It’s the 20th of October... give or take, a month after the day we were all looking forward to!
Except, it didn’t work out that way.
I usually pre order via the Apple website / app (whichever works quickest) on pre order opening day. However, this year (and never again), i decided to upgrade to iPhone 11 Pro from my Xs Max by saving approx £100 via a %saving offer on a Curry’s PC World gift card.
SILLY BOY ANDY
Indeed. So, on the morning of the 14th (after a little debating over upgrading at all), i went and pre-ordered for delivery on the 20th.
I‘ve seen a few people on this thread who we’re in a fairy similar position - the 20th came along and of course there was no sign of the iPhone being dispatched.. *Cue scrambling on social media - ’where’s my iPhone!?!?!’ - to the answer (similar to other people on here) - “oh sorry, Apple didn’t send us any so you won’t be getting one until we get stock.”
OH GREAT.
Cue a phone call to the Know How team (Know Squat more like) - because of course on the 20th (and until the 21st / 22nd) Curry’s PC World were still showing space grey, silver and gold as in stock and available for same day dispatch / timed next day delivery.
NOPE
Person on the phone called around (to who I’ve no idea) and explained that they actually had none in stock at all - most, if not all models from 11 onward were either in the unreceived camp, or were simply out of stock.
So, Curry’s PC World were taking pre orders for a week with guaranteed delivery for the 20th and then on the 20th still took countless peoples cash until the 22nd when they finally showed stock as unavailable.
A few people had been sent some notice before the 20th explaining the delay with a gift card for £25. (Not too shabby I guess) and i was then also sent an email confirming this (only after kicking up a fuss online / over the phone). This was confirmed by email stating I’d then receive my phone number (on the 20th) explaining Apple hadn’t sent them enough stock and I’d get my phone the week beginning the 30th September. (Huff - but ok..fine..).
NOOOOOPE
The 30th appeared. Nothing. More contact made - to which Curry’s PC World claimed they had no further info even though they’d told me the 30th was happening... still no stock on the website.
So at this point i gave up thinking it was to appear any time soon... a little more two and fro and they suggested stock would arrive on the 20th of October.. So, i sat and waited... and then curiously on Friday the 19th Stock in Gold and Silver appeared. A glimmer of hope perhaps... so..back onto the social media - to a definitive no ‘We will not send you a gold or silver one instead of a space grey because (GUESS WHAT?!?!) YES - “They’re not actually in stock and our website is wrong.. this will be changed in an hour”
Of course, that wasn’t the case and the Gold and Silver remained ”on sale” until late Saturday the 19th.
So.. i thought, well why not - let’s try customer services over the phone. (Friday afternoon).. and after the 3rd attempt (waiting at least 10-20 mins each time), someone answered, listened to my desperate (BOO HOO) situation and basically said “yeah, ok I’ll get one out for you”
Which they did! (SHUT THE FRONT DOOR).
So finally, after countless DM’s, calls and days - i can finally join the rest of you as i am now the owner (as of today) an iPhone 11 Pro (Gold - 256gb)..
Justice Prevailed..
So, in conclusion (Btw - well done for getting this far). Do not believe Curry’s PC World if they suggest an item will arrive at pre order and DO NOT THINK you will get an item that is showing in stock.. Their poor customer service team haven’t got a clue what’s going on, they offer a random selection of answers and really don’t have a grasp on what’s happening.
USE AT YOUR OWN RISK ..
But hey, there’s plenty more important things going on out there in the big wide world.. Just not the Big wide PC World.
Same time next year?