They are certainly up there. I do recall a time during lockdown when I was out and a driver left the item unattended, I never received it so obviously I went to the company. They did an investigation and the driver lied and said I told him to leave it so. The driver turned up at my door the next day quizzing me asking if I had it, said he would lose his job etc, it was proper weird. Anyway the 'local' depot decided he didn't do anything wrong so obviously the company didn't refund me.
After a complaint to the CEO team they decided he WAS in the wrong and said I would get my money back. I have never seen that driver again despite upwards of 15 DPD parcels delivered since then. I feel kinda bad if he lost his job but I cant just swallow up £200 to save a mans job.