I think covid put an end to all that. Even now some things have not reverted back to how they used to be.It's a shame how soulless Apple Stores seem to be these days.
When I worked at one about 10 years ago the launch days were so fun, we'd be high fiving the people in the queue and giving them donuts and pastries. We'd never turn anyone away - you might have to wait, but if we could get you a phone we would.
All very 'Computer says no' nowadays, it's a shame.