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Uk: iphone 4s vodafone thread

zign said:
Was browsing the Vodafone site just now and was offered to chat with an advisor. So I went ahead and asked him about my upgrade status. He took all my details including the order number and came back with a Parcel Force tracking number.

I ordered on tuesday afternoon for a store pickup in Moorgate London. That was my second attempt to upgrade, as I upgraded online a day before, but it was placed as a new order instead. Had to cancel the initial order and complete the upgrade over the phone.

The Parcel Force tracking says "Date: 13-10-2011, Time: 10:45, Location: London North West Depot, Tracking Event: Collected from customer". Given that it's already in London, I guess I should be able to pick it up tomorrow

The lesson to be learnt from this is that if you didn't get your dispatch email or text yet, it does not mean that nothing is actually happening.
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i just spoke with vodafone and the woman said that all orders that were made before the 13th SHOULD be delivered tomorrow.

she also said they are having some problems with there email system. she checked my order and it says it will be delivered tomorrow.
:cool:

happy days
 
Woohoo- 'Dave' just called to tell me my phones in stock, and that i can book in whenever to come and get it...so i'm off Saturday morning!
 
Grrr no notification of shipment here, despite ordering on Sunday evening. Time to ring up I think!
 
Got the call too about lunchtime and a text later. Collect tomorrow between 08:00 and 09:00.

I'm an existing VF customer but still pretty impressed with this so far.
 
Just called them and spoke to a guy who said mine is still going through a credit check? I know for a fact that it will go through fine just is taking so long! I pre-ordered in store on Tuesday and the guy said it will be in tomorrow.

I'm just going to go anyway tomorrow evening as I was told it would be in.
 
Just got my shipping email from Vodafone.
Got the email @9:20pm. Checked the ParcelForce site which shows the status as collected from customer at 12:30pm.
Its looking good for tomorrow :)
 
Nice :) Got a message saying they'll credit my account with the excess charge!

Shame I didn't know about quidco before I ordered..don't suppose if anyone knows you can do it retrospectively or when I pick it up?
 
Only ordered mine tonight, decided last minute to jump ship from o2. Likelyhood of me getting my iPhone before friday next week?
 
Fyi anyone who is a high spender, multiple lines Vodadone preserved 2 phones for me on the account before i even asked for one :D

The lady said they do this for high spenders, long term customers so it's possible you could have one or two preserved if you fall into that category.
 
Anyone got a text from Vodafone about delivery??

I normally get a text the day before saying its despatched - but nothing this time?

Called Voda yesterday - they said it "should" be getting delivered by Parcelforce on Friday - but still no text or e-mail etc (in fairness I always seem to get texts rather than e-mails).
 
dealmaker said:
Anyone got a text from Vodafone about delivery??
Click to expand...

No text, I have only received one email, which arrived last night.
Mine it out for delivery though.

QUIDCO:
AFAIK Quidco do not do retrospective payments. No harm in asking. I tried on Friday but the link to Vodafone was 'down for maintainence' so I gave up and just ordered.
 
Just picked mine up from Moorgate London VF store. Took no more than 10 minutes. There were two guys in front of me. There is an O2 store just across the road with a huge queue. Apparently they opened at 8, but haven't let anyone in yet.

Anyway, restoring from iCloud!
 
Picked mine (64GB White) up in Livingston Scotland at 08:20. No queue and a very efficient process. Home again by 09:00.

Big queue at O2 - what a hopeless carrier - and terrible customer experience. Manager at VF told me that VF have done 50K preorders and they had about 40 handsets for walk-ins.
 
Dlanod said:
Big queue at O2 - what a hopeless carrier - and terrible customer experience. Manager at VF told me that VF have done 50K preorders and they had about 40 handsets for walk-ins.
Click to expand...

I switched to O2 from Vodafone to get an iPhone 3G.
I switched to Vodafone last week because I could pre-order a 4s online.
When I phoned to get a PAC code the O2 guy said that O2 got burned on preorders last time, so were not doing them this time. I really think they have dropped the ball on this and Vodafone have just picked it up. I bet I'm not the only switcher this week.
 
I ordered on line with Vodafone on Monday (fairly painless I must say) - phone delivered by DPD today at 2.00pm !!!
 
jjblinky said:
I switched to O2 from Vodafone to get an iPhone 3G.
I switched to Vodafone last week because I could pre-order a 4s online.
When I phoned to get a PAC code the O2 guy said that O2 got burned on preorders last time, so were not doing them this time. I really think they have dropped the ball on this and Vodafone have just picked it up. I bet I'm not the only switcher this week.
Click to expand...

x2 on that. I was a Vodafone customers for 8yrs, only went with O2 to get the iPhone as they had exclusive rights

Switching back now, still have another iPhone with Voda anyway. Mines pre-ordered. no email confirmation of dispatch but should be here early next week apparently :D

When I ordered they said lots of folks are switching back, O2 epic fail not allowing pre orders
 
jjblinky said:
I really think they have dropped the ball on this and Vodafone have just picked it up. I bet I'm not the only switcher this week.
Click to expand...

I have moved from O2 to vodafone. Never used vodafone before so it's going to be interesting. O2 tried to offer me a crappy contract to attempt to keep me but I told them to jog on.
 
Well mine arrived today, no complaints from me. Great service. Got my PAC code from O2 and number should be ported by Weds

First call I've taken in a while inside without having to re-locate to a window for a decent signal!
 
I got a 32gb White for free lol! So my IPhone 4 contract does not run out until June 2012. My line is on my dads account and there is 3 lines ending soon with one just ended. He first spoke to a lady who wasn't willing to do anything for my dad and she said you can only upgrade on line now. The problem with that is that he wouldn't pass the credit check even though he has got 6 existing lines.


So he went into a store the other day and he pretty much got the same treatment. He come home today and got back on the phone. This time he got a nice dude who looked at his Vodafone history. My dads been a customer for 14 years and never missed a bill. The guy apologised and just asked my dad what he wanted. He asked for a White IPhone and the guy put him on hold. When he comeback he put my dad through to the manager and the manager also apologised for the messing around. I got a free 32gb White 4s with no new contract. I just have to continue paying my contract until June 2012 :D

I couldn't be happier with the outcome of this. They have got good customer service and they do reserve phones on your account if you are high spender!
 
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