What are the different states of an order?
We've received your order:
We've received your order and will begin processing it soon! You can modify your order details once the order enters the processing status.
Processing Items:
We are processing your order now. You can modify your order details through online Order Status, or by contacting Apple Online Store Customer Service.
Preparing for Shipment:
We are preparing your item(s) to dispatch. While your order is being prepared, we are unable to modify your order details. We will email you a Dispatch Notification with complete order details once your order leaves our warehouse.
Shipped:
Your order has now dispatched! You will be able to see the track shipment button in 24 hours on Orders page. For items that merge in transit, we are unable to provide tracking info for up to 48 hrs. For postal orders, we are unable to provide tracking info.