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This just gets more infuriating the more I look at it.

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I think I'd rather have it on Processing, rather than have them lie that it's being prepared for dispatch.
 
This just gets more infuriating the more I look at it.

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I think I'd rather have it on Processing, rather than have them lie that it's being prepared for dispatch.

Has the money actually left your account? If so, try phoning them and saying either they give you a tracking number or you report them to your credit card/bank as a fraudulent transaction.
 
Well, I finally got some spare time to head to my local Apple store to try out these new models!

I've been wanting to get a hold of the 5S but I tried out the 5C first and it took me by surprise. Feels real nice in my hand and the build quality is solid! Performance wise the phone is really smooth and fast...it felt no different from the 5S. The only colour I liked was the white one. I'm seriously considering picking one up now. I just can't decide anymore.
 
Just a quick case recommendation..

I bought this Spigen Saturn case and am very happy with it.

Light, thin, but strong. And it leaves the bottom edge of the phone open, so all headphone jacks will still fit!
 
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This is worrying considering the amount of 20th Sept orders that haven't shipped



https://www.macrumors.com/2013/10/0...ne-5s-and-5c-launches-starting-on-october-25/

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This makes me unhappy as my 64GB Gold wasn't ordered until 15:15 on the 20th :(

I was hoping that all the morning orders had been shipped by now.


It's bloody annoying it'll be three weeks this friday since i ordered on the web, i suspect alot of the stock has been shifted over for the international launch which happening on the 25th.
 
I'm in the same boat. My gold arrived dinged and scratched and I phoned to see what options I had. Was told by the agent that the replacement should be out in 'about 5 days'. I didn't question him about it, but he was quite clear that when they received the current one back to the distribution centre the replacement would be dispatched. Currently my online 'replacement' order through Apple site is showing delivery of 18 - 20 Oct, but I did get a call this morning from UPS saying they would pick my old one up tomorrow.

Hmm was it the after sales number you called? My replacement has shipped today with UPS from China. Est. delivery date is 14th. TNT have agreed to hold the collection until I'm ready to return.
 
IT'S JUST CHANGED BACK TO PROCESSING. :mad:

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After almost 6 days on 'Preparing for Dispatch' it's now back to processing... I'm furious.

Someone is obviously watching this forum.
 
Has the money actually left your account? If so, try phoning them and saying either they give you a tracking number or you report them to your credit card/bank as a fraudulent transaction.

Get real mate, how is this in any way fraud - seriously a childish threat. If the money has been taken you could raising a dispute as "goods not received" but this isnt. Fraud. Also i doubt they have taken the money but may have taken an authorisation on your account - after this long it should have dropped off though.
 
Guys call Apple and find out what's going on. At least they have to come up with some explanation for why it's reverted to processing.
 
I thought "Preparing for dispatch" meant sitting in goods out waiting for UPS to scan and take it away. So for it to revert is odd, unless a pallet of phones disappeared somehow, or it was just a glitch in the order system which has been corrected.
 
I can't believe it! :mad: It obviously never was being prepared for dispatch.... Shocking.

Agreed. Even though I ordered a lot later than you, and therefore am probably less annoyed, setting 'Preparing for Dispatch' and then reverting it to 'Processing Items' is taking the pi**.

I'll be making a call about this as I don't think it's on to get my hopes up like that and then dash them. :confused:
 
Agreed. Even though I ordered a lot later than you, and therefore am probably less annoyed, setting 'Preparing for Dispatch' and then reverting it to 'Processing Items' is taking the pi**.

I'll be making a call about this as I don't think it's on to get my hopes up like that and then dash them. :confused:

Lets us know what they say. I haven't got time to ring them today.
 
Get real mate, how is this in any way fraud - seriously a childish threat. If the money has been taken you could raising a dispute as "goods not received" but this isnt. Fraud. Also i doubt they have taken the money but may have taken an authorisation on your account - after this long it should have dropped off though.

Lying about the status of an order is fraud. If they say it was "dispatched" on the website but refuse to give any information then what else are you expected to do? I'm not a lawyer but I don't think the law says "good guy companies are exempt if they're only lying to keep the number of orders high and fuel their hype machine".

Oh and the original point wasn't to threaten, but in response the part that said "the order cannot be cancelled because it is already dispatched", i.e. if they are not allowing you to cancel the order because of a lie about the order status, use the credit card company to dispute the charge to cancel the order and get the money back instead.
 
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Hi first post

I originally ordered a 16gb 5s in Grey on the 22nd, got fed up with waiting phoned Apple up asked when they would be shipping they couldn't give me an answer so i cancelled my order.

So i bit the bullet so to speak and ordered a 32gb 5s in grey from CPW, which came next day :), only problem is they lock to the first sim you put in which in my case is 02 as i use Giffgaff, but tbh it's not really an issue with me as i don't intend leaving them anytime soon, and when the time comes to pass this phone on I'll get a 02 payg sim put £15 on it and get it unlocked that way, sometime next year if i decide to get the iPhone 6.
 
Lying about the status of an order is fraud. If they say it was "dispatched" on the website but refuse to give any information then what else are you expected to do? I'm not a lawyer but I don't think the law says "good guy companies are exempt if they're only lying to keep the number of orders high and fuel their hype machine".

Its not fraud as far as banks are concernsd. Fraud relates to transactions "neither made nor authorised". Dishonest yes, grounds for disputes yes, fraud jo
 
Its not fraud as far as banks are concernsd. Fraud relates to transactions "neither made nor authorised". Dishonest yes, grounds for disputes yes, fraud jo

See my edited post above; the point is not the semantics of "fraud", but the process of using the card company to cancel the order and refund the money if Apple refuse to do it themselves if they simultaneously claim the order cannot be cancelled because it is dispatched, but no tracking information is available because it isn't dispatched.
 
See my edited post above; the point is not the semantics of "fraud", but the process of using the card company to cancel the order and refund the money if Apple refuse to do it themselves if they simultaneously claim the order cannot be cancelled because it is dispatched, but no tracking information is available because it isn't dispatched.

Money in this instance can be refunded by raising dispute not a fraud case. I you try and raise a fraud case your card would need yo be cancelled and reissued. There is more than one way to have money refunded and fraud is not the way in this instance and i will bet the bank will actually raise a dispute given that you are not declaring that you did not make the transaction.
 
So..I could get a 32GB 5c dispatched tomorrow or a 16GB gold 5s that i've already been waiting for for 19 days dispatched...well...whenever. Same price. Decisions...
 
Feel bad for some of the people that ordered in launch and still haven't received them, shocking! I ordered mine on the 26th as I wanted to try and get one in store first but there's no chance of that, it's been 2 weeks since I ordered and still stuck on processing with a 'dispatched October' note
 
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