Ok so i rang apple and immediatly asked to see a supervisor, explained what happened so far, he was so helpful, he gavve me his email address to which i sent the piccys, all good, he sends them to the engineer, he then rang me back saying he got a reply, they said it was very unusual basically and said that they would want the phone.
So he says he will get in contact with HQ "the big bosses" to find out where to send the broken phone.
Then what will happen is they will send a brand new boxed iphone, i will take that, put the screwed phone in the box and send it back to apple.
However he said in the above process he will need my card number just incase i dont send the phone. so therefore im going to give him my card which has like 50 p in it just incase.
I have a case number, so it looks like im actually getting somewhere.