Would you agree that India and other similar markets should pay the same £/$ equivalent for software?
It’s not uncommon for less affluent markets to have considerably lower sale prices for games and software than Europe and US for example.
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UPDATE - Apple plays fair now / Discriminatory Service Policies
- Thread starter kshitijshah
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It’s not uncommon for less affluent markets to have considerably lower sale prices for games and software than Europe and US for example.
There is also a business standard article that says the standard cost of a battery service out of warranty from apple directly is 6500 Rs. Which is $86.
Are you getting your insane prices from an apple retail store. Or a private apple approved service centre?
I’d the latter. I’d say youre being scammed and overcharged by a private service centre rather than apple
Are you getting your insane prices from an apple retail store. Or a private apple approved service centre?
I’d the latter. I’d say youre being scammed and overcharged by a private service centre rather than apple
And another thing that's DISCRIMINATORY! New York City has 7 Apple stores, but my rural farming town has ZERO!!! DISCRIMINATION!
the business standard article quotes prices for an iPhone not Apple Watch. There are no Apple Stores in India yet and Apple redirects you to an Apple Authorised service centre run as per the guidance and authorisation of Apple. The Apple official support to gets an appointment for you there. So Apple is responsible for the way they operate
The replies on this are ridiculous. Why is allowing customers to have a consumable component replaced for a reasonable price so controversial for some of you? It's not a very big ask.
you should check with the service centre for the cost of replacement. Its common knowledge in India where I am from that the cost of repair/ service of Apple products is 60-70% of the cost of new product. Apple watch having a small battery, will start losing its battery capacity in 2-2.5 years. Longetivity wise its one of the worst product given the cost of battery replacement. if more buyers in India chose not to buy it, Apple would be forced to improve service. That you wont do. You will buy and cry.
its a big ask because OP bought it knowing that its going to cost 60-70% of new product costs or he didnt bother to check it but its common knowledge in India that repairs/ service of apple products are pricey. The OP chose to buy a bad product and now he is crying which is of no help. This is one of the reasons that Apple does not have good market share in India. Hardly 5-10%.
Have you considered that OP is saying it shouldn't cost that? Just because something is a certain way now, doesn't mean it has to or should stay that way forever.
I don’t think it’s discrimination, I think it has more to do with the laws of the country. I think idiotic, stupid, or ridiculous are better fitting words for the situation.
Huh? How is it common knowledge that a battery should cost 70% of the product’s price to replace? Especially when apple in India can replace batteries of iPhones for much lesser.
Why would any law prevent battery replacement? Apple does battery replacement for MacBooks and iPhones in India.
I don’t know. But the word “discrimination” is an utterly ridiculous word to use to describe this situation. I agree that it’s immensely stupid, but what you’re implying is wholly inaccurate. You might as well call it racist.
Discriminatory as Apple chooses to offer battery replacement in the west but despite selling the watch in India for over 5 years it isn’t bothered to offer same service levels. Clearly shows the utter disregard for Indian customers.
Any customer should have a viable and cost effective option to replace a consumable such as a battery in an electronic device.
Again, this is why people aren’t receiving your thread well, because of this mindset.
Calling a spade a spade is a mindset? How should I sugarcoat it ?
You're not sugarcoating anything. You're just wrong.
No it shouldn’t.
Even organizations as ubiquitous as McDonalds have different products and pricing by region.
Big Macs are cheaper in India than the US btw, if converted to US$. Are you suggesting you want to pay US prices? No, of course you’re not, not if that would be more expensive.
this is not new. if you look at things that way, many things shouldn't cost what it costs now. there are lot of people already talking about right to repair, etc. OP is just another cry baby who didn't check what he's getting into.
its common knowledge that ipads or watches are considered as accessory by apple and involves significant cost for small repairs or service. service centres won't replace batteries for iphones unless its less than 80% whether or not you have warranty. you should understand things practically before buying it. you are assuming a lot of things without inquiring about it. Maybe apple couldn't train technicians for watchd due to commercial feasibility (apple watches sells even lesser than iphones in india) and told them to replace most of the components even in case of battery replacements casing the high cost of service.
I'm not suggesting I want to pay US prices. I'm saying I want the option of replacing the battery only like US customers have for a price decided by Apple. In India to replace the battery they force you to replace the whole watch at 6x the cost of battery servicing.
look like you are the one making all the assumptions in this
So Apple’s Indian customers bring up legitimate concerns with its in/out of warranty replacements and people here are defending Apple, rather than a Trillion dollar valuation global company to do better. That says enough of the paid actors here or failed law school students.
Seems like a big environment concern, take this to the local media and some global environment groups and you will see thing getting traction, unfortunately it will not help you in the short term but will benefit many in the long term. Maybe had some other customer had done something years ago this would not still be an issue but someone has to start the ball rolling or nothing changes.
Seems like a big environment concern, take this to the local media and some global environment groups and you will see thing getting traction, unfortunately it will not help you in the short term but will benefit many in the long term. Maybe had some other customer had done something years ago this would not still be an issue but someone has to start the ball rolling or nothing changes.
I believe in India like many other places such as UK and Europe, VAT inflates the price unless I am mistaken and VAT is not included on warranty (in/out) repairs. Correct me if I am wrong.
And Apple takes a big game about wanting to make inroads in India. Seems like some of the low hanging fruit things that can be done is not being done. Talk about misplaced priorities on Apple’s part.
This leaves a bad taste in the Indian Apple customers experience, shameful Apple.