Why didn't dell send someone to my house when my Inspiron laptop broke?
Because... you didn't pay extra for CompleteCare, I suppose? Or whatever it's called on the consumer side of things (CompleteCare is for businesses I think).
I run a small business and need my desktop and my laptop 24-7, so I got Dell's CompleteCare plan for both of them. I discovered that you can get insane deals if you talk to a sales rep rather than order online... the last time I updated my tiny 'machine park' I got about 10% off on the two computers, plus I got CompleteCare, business support and some insurance thingy thrown in for free. If I have some issue with a machine I call a number and the next day a guy shows up and replaces whatever parts they think might be causing the problem, no questions asked. I've had motherboard issues on one of the machines, and CompleteCare was definitely a lifesaver... I just called a number one afternoon, the next morning a guy showed up and replaced the motherboard, wham bam - almost no downtime and very convenient.
For the next update cycle, due this summer, I've seriously been considering replacing the Dells with a Mac Pro and a MacBook Pro 17", but I'm a little hesitant.
First off, in terms of service I'll be going back to the stone age, even if I get the AppleCare plan. If the MBP breaks down I have to get on a train to Stockholm (because Apple are too aloof to repair laptops on location), leave it at some service center and go back and pick it up a couple of days later. If the same thing happens to the Mac Pro, I'll actually have to do the same thing because apparently I live about 6 miles outside whatever radius Apple can be arsed to cover around any given service center. So AppleCare is just a rudimentary and lame warranty extension in my case, and I'd be looking at several days of downtime I really can't afford.
Then there's the cost... I'd be paying a serious amount more for the Macs, not just because of the 25% Apple tax but also because I seriously doubt AppleStore is Dell-style friendly and would give me 10% off and throw in AppleCare for free. Apple is more like the Soup Nazi in that respect. I keep trying to get myself to buy the "Porsche argument" (i.e. that the premium pricetag on Apple's machines is justified for various reasons), but a Porsche is handmade in Germany, whereas an Apple computer is mass manufactured in a Chinese sweatshop, probably next door from where they make Wal-Mart Durabrand boomboxes... and a Porsche is built with exclusive parts all the way, whereas an Apple computer under its glorious aluminium enclosure has the same dime-a-dozen components as any given Dell/Gateway/HP/ASUS/Acer box.
Then there are some minor technical issues as well, such as BootCamp being flakey. Apparently, firewire audio works very poorly under BootCamp because Apple's keyboard driver is causing a huge amount of DPC spikes, resulting in massive audio dropouts. Or the fact that the MBP allegedly gets smoking hot when running Vista or Windows 7. If Macs are crippled PCs I can't do my work on them.
So yeah, I'm really not sure what to do. The industrial design sucker in me wants to go Apple across the board, and punish Dell for their lack of interest in nice design and their fascination for plastic, but the rest of me is vehemently against rewarding Apple for their crappy service and raw, predatory greed. The vibe they give me is that it won't be long before the power cable costs extra. I wonder if Gene Simmons, the greediest extortionist in showbiz history, is secretly running Apple...