So I went to my local Apple Store tonight to pick up my reserved iPhone 6s Plus. After waiting in line I finally go in to get my phone. I give the guy my name he finds my reservation. He says I'll be right back. He leaves. 10 minutes later he arrives with no phone. They are sold out of my model. Actually all 6s plus was sold out. He goes talks to a manager. He then said all we can do is take your name and call when we get one. I said ok so tomorrow? He said we have no idea. The manager never came over and talked to me. I asked to talk to him. He basically said sorry we will call you when one gets in. My question is how can this happen?
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Updated:They sold my RESERVED iPhone!!!
- Thread starter nascars321
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That wasn't supposed to happen. Your store screwed up.
My store was flawlessly organized, I was so impressed. They were doing it in groups based on reservation time so it was not a free for all, and my phone was reserved for me only and in my hands within minutes.
My store was flawlessly organized, I was so impressed. They were doing it in groups based on reservation time so it was not a free for all, and my phone was reserved for me only and in my hands within minutes.
I would take that right upstairs to the man, Mr. Cook himself. Make sure that store comes to his attention.
OMFG
It happens. A busy, busy, busy day.
They will take care of you.
Get over it.
Shame on you.
Time out.
It happens. A busy, busy, busy day.
They will take care of you.
Get over it.
Shame on you.
Time out.
Same thing happened to me. 2 reservations and only 1 available. Expressed my frustration and I received a free leather case.
It happened to me this morning. I showed them my confirm email and everything and they just kept apologizing saying my model is sold out. Soo what was even the point of preordering?
I should have argued and gotten something free out of it lol.
I should have argued and gotten something free out of it lol.
I didn't get anything from the manager other than a sorry. That's it. He was to interested in going home then trying to make things better.
Shows the stores just want the devices out the door as quick as possible, they don't give a damn about customers or they would ensure this doesn't happen.
Name and shame the stores...
Name and shame the stores...
I'm serious about taking stuff like this to Tim Cook. This seriously hurts Apple's reputation and erodes customer confidence. I have no doubt that store managers have a way to hide stuff like this from ending up in their reports, so the only way for upper management to hold stores to account is for customers to go right to the top.
Really? That's your response? Pretty childish
You should take this up to Barack Obama.
How dare they run out of stock...
How dare they run out of stock...
That was the first thing that popped into my mind too before I even opened the thread.
It's not simply running out of stock. When someone reserves a phone TWO weeks in advance, they have plenty of freakin time to get organized.
If you ordered a phone two weeks in advance, and they carelessly sold it to someone that randomly walked in, you'd be pissed too.
Apple had enough phones for every confirmed reservation. I'm sure of that. This is a store screw up.
If you ordered a phone two weeks in advance, and they carelessly sold it to someone that randomly walked in, you'd be pissed too.
Apple had enough phones for every confirmed reservation. I'm sure of that. This is a store screw up.
I agree that is not acceptable and should be escalated. Reading the title I was expecting this thread to be about Best Buy, and I was going to say this is the reason you order from Apple.
Honestly, thats just terrible customer service. If it's "reserved", it shouldn't even be possible to run out of stock on a device that's "reserved". The manager should have come out him or herself, without you having to ask, and they should have apologized and promised to do whatever it takes to get you one as soon as possible, and offered a free case. That's how you keep Apple's rep for great customer service going, despite mishaps like this.
name of store, manager and employee you spoke with. take it as high up as you can. pester them every day, hell wake up and go to the store first thing in the morning tomorrow.
But any reasonable system would get a list of orders, a list of phones and match the two before the store opened. If one was missing, take it from walk-in stock and ensure all reservation could be fulfilled first.
If this phone is unique (don't see how it could be) and wasn't shipped to store a call or email explaining that is more than a reasonable expectation to have...
If this phone is unique (don't see how it could be) and wasn't shipped to store a call or email explaining that is more than a reasonable expectation to have...
Yes, but 1) there's no way for a customer to tell that, and 2) that just means someone else needs to take the heat. Time to deploy the Tim Cook. Has laser targeting and immense firepower capability.
If I paid full price for it and they sold it to someone else, I would of made a scene. Its inexcusable, total f-up on their part.
I took it as a terribly misguided attempt at a haiku.