Updated:They sold my RESERVED iPhone!!!

nascars321

macrumors member
Original poster
May 13, 2010
33
3
So I went to my local Apple Store tonight to pick up my reserved iPhone 6s Plus. After waiting in line I finally go in to get my phone. I give the guy my name he finds my reservation. He says I'll be right back. He leaves. 10 minutes later he arrives with no phone. They are sold out of my model. Actually all 6s plus was sold out. He goes talks to a manager. He then said all we can do is take your name and call when we get one. I said ok so tomorrow? He said we have no idea. The manager never came over and talked to me. I asked to talk to him. He basically said sorry we will call you when one gets in. My question is how can this happen?
 
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KRG

macrumors regular
Sep 12, 2015
219
224
USA
That wasn't supposed to happen. Your store screwed up.

My store was flawlessly organized, I was so impressed. They were doing it in groups based on reservation time so it was not a free for all, and my phone was reserved for me only and in my hands within minutes.
 

mikenjinoda

macrumors newbie
Oct 10, 2012
5
0
It happened to me this morning. I showed them my confirm email and everything and they just kept apologizing saying my model is sold out. Soo what was even the point of preordering?

I should have argued and gotten something free out of it lol.
 

nascars321

macrumors member
Original poster
May 13, 2010
33
3
I didn't get anything from the manager other than a sorry. That's it. He was to interested in going home then trying to make things better.
 

DoofenshmirtzEI

macrumors 6502a
Mar 1, 2011
783
603
I'm serious about taking stuff like this to Tim Cook. This seriously hurts Apple's reputation and erodes customer confidence. I have no doubt that store managers have a way to hide stuff like this from ending up in their reports, so the only way for upper management to hold stores to account is for customers to go right to the top.
 

KRG

macrumors regular
Sep 12, 2015
219
224
USA
It's not simply running out of stock. When someone reserves a phone TWO weeks in advance, they have plenty of freakin time to get organized.

If you ordered a phone two weeks in advance, and they carelessly sold it to someone that randomly walked in, you'd be pissed too.

Apple had enough phones for every confirmed reservation. I'm sure of that. This is a store screw up.
 

ucfgrad93

macrumors P6
Aug 17, 2007
17,960
8,957
Colorado
It's not simply running out of stock. When someone reserves a phone TWO weeks in advance, they have plenty of freakin time to get organized.

If you ordered a phone two weeks in advance, and they carelessly sold it to someone that randomly walked in, you'd be pissed too.

Apple had enough phones for every confirmed reservation. I'm sure of that. This is a store screw up.
Agreed. The store screwed up.
 

briankeith513

macrumors 6502a
Feb 6, 2011
912
124
Atlanta, GA
Honestly, thats just terrible customer service. If it's "reserved", it shouldn't even be possible to run out of stock on a device that's "reserved". The manager should have come out him or herself, without you having to ask, and they should have apologized and promised to do whatever it takes to get you one as soon as possible, and offered a free case. That's how you keep Apple's rep for great customer service going, despite mishaps like this.
 

JPiper

macrumors newbie
Mar 2, 2009
22
8
Texas
Definitely a screw up. But the screw up could easily have been somewhere in the shipment phase, and the store didn't end up with all the phones that were reserved. There's no certainty that your reserved phone was sold to a walk-in.
 
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AFEPPL

macrumors 68030
Sep 30, 2014
2,644
1,570
England
But any reasonable system would get a list of orders, a list of phones and match the two before the store opened. If one was missing, take it from walk-in stock and ensure all reservation could be fulfilled first.

If this phone is unique (don't see how it could be) and wasn't shipped to store a call or email explaining that is more than a reasonable expectation to have...
 
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DoofenshmirtzEI

macrumors 6502a
Mar 1, 2011
783
603
Definitely a screw up. But the screw up could easily have been somewhere in the shipment phase, and the store didn't end up with all the phones that were reserved. There's no certainty that your reserved phone was sold to a walk-in.
Yes, but 1) there's no way for a customer to tell that, and 2) that just means someone else needs to take the heat. Time to deploy the Tim Cook. Has laser targeting and immense firepower capability.
 

menist

macrumors 6502
Jun 10, 2010
275
74
California
If I paid full price for it and they sold it to someone else, I would of made a scene. Its inexcusable, total f-up on their part.
 
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