If you ship anything of value via UPS, it is so important you have them pack it, otherwise the insurance is worthless. I stood on the other handle, bounced up and down, and it wouldn't budge, so I'm not sure how this handle got so banged up. This machine is SOLID, Somehow, UPS managed to drop it so hard, the door won't come off. Pay UPS to pack your items "professionally". They could ***** your ***** up. For sale: Mac Pro quad-core 2.66 GHz, 6GB ram, 500GB hard drive. In excellent condition.