UPS Damage (Shocking Photo for Mac Pro fans)

[THX1139]

The problem is that if you use an original Apple box, shippers will know that there is an Apple product inside, unless it's put inside of another brown box. There are a lot of people who don't like Apple and will sabotage the box. A friend of mine told me that some of the guys he used to work with would intentionally drop boxes from trucks if they had an Apple logo on them. There was no way to trace who actually caused the damage and they thought it was funny because they believed that Apple users were dorks.

The best way to send is have the shipper box it into a generic box and insure it for full value.

 

[redshift1]

I did that, and this is the result. I brought the computer into UPS, with no box at all. They packed it, and it arrived to the buyer just like this.

That's one of the reasons I started the thread. I put the word "professionally" in quotes to illustrate sarcasm.

Are you not being reimbursed by UPS.

 

[highdefw]

That's why you buy package insurance with any shipping company... or hand deliver it

 

[Chupa Chupa]

The real lesson here is don't throw away the original box & never buy a used Mac not shipped in the original box. Accidents happen w/ all delivery cos. (Though I do prefer FedEx Ground to UPS).

 

[ValSalva]

You'll change your mind if I post the pics of the G5 Powermac FedEx delivered to me. Looks just like the Mac Pro the OP posted on here. Screw em both! Buy local!

That is a good argument to buy local. Unfortunately one can't get the 6-core option from a retail Apple store. However if you are buying stock configurations then buying local makes sense. Unless you are in a state without an Apple store you are going to have to pay tax anyway.

I'm sure Apple stores have problems with damaged items during shipping - but at least those damaged packages don't make it to you.

 

[jjhny]

UPS vs FedEx! I always pick FedEx no matter what.

I will tell you this, on NewEgg, there is a long discussion about not shipping drives via UPS because they beat up the packages the most. I have had that experience myself. The only DOA drives I've ever gotten have been via UPS.

Also, I once was in a UPS sorting facility (a tangled mess of conveyer belts carrying packages). I saw one conveyor belt that went up an incline and was dropping boxes ten feet into the back of a UPS truck. So think about a ten foot drop onto a steel floor. That is what UPS considers safe handling.

 

[santaliqueur]

Are you not being reimbursed by UPS.

I am being reimbursed by UPS.

I wrote this thread to warn people of the importance of having UPS pack your valuable shipments. If I packed this myself, I would lose the $1,200.

The computer still works well, so I might be able to pry the handle up to be able to get the door off, and still get a few hundred dollars for it.

 

[Hrududu]

So why don't you post the pics of your G5? I would like to see them

Not great quality pics, but you get the idea. Case mods Compliments of FedEx ground. Even had stickers all over the box warning the contents were fragile and they were heavy.

 

[Freis968]

Off with their heads!!!

 

[Vylen]

the Mac Pro's need to be made out of steel instead of aluminium... sure it'd make them weight probably 3x what they are now.. but so what

 

[redshift1]

I am being reimbursed by UPS.

I wrote this thread to warn people of the importance of having UPS pack your valuable shipments. If I packed this myself, I would lose the $1,200.

The computer still works well, so I might be able to pry the handle up to be able to get the door off, and still get a few hundred dollars for it.

The other problem is the Apple towers are heavy, looks like yours was caught in a conveyor at one of the hubs. Usually they ask for the merchandise when a claim is paid.

 

[CaoCao]

My UPS and FEDEX guys are great. Then again I tip them $50 each during the holidays.

tipping works wonders in increasing disposition

If you think that is funny, you should see a shrink. If not, then you definitely need to see one.

I'm told sarcasm is the lowest form of wit

the Mac Pro's need to be made out of steel instead of aluminium... sure it'd make them weight probably 3x what they are now.. but so what

depending on the type of steel it probably wouldn't even double

 

[milbournosphere]

If you think that is funny, you should see a shrink. If not, then you definitely need to see one.

damned if you do, damned if you don't

 

[yamabushi]

Don't let UPS off the hook just yet. Even if you packed the item yourself you could still be reimbursed for damages. Also, even if you elected not to use insurance you might be able to get reimbursed if you can show that UPS was negligent. The force required to bend that case should serve as evidence that they were unreasonably harsh with the handling of your package. Persistence is the key. Also make sure they know you intend to make a lot of noise about it if you aren't satisfied.

tipping works wonders in increasing disposition

Most damage isn't caused by the drivers anyways. It happens at the distribution centers. Still a nice gesture though.

 

[Theclamshell]

I am being reimbursed by UPS.

I wrote this thread to warn people of the importance of having UPS pack your valuable shipments. If I packed this myself, I would lose the $1,200.

The computer still works well, so I might be able to pry the handle up to be able to get the door off, and still get a few hundred dollars for it.

if you live on the east coast i will give you a few hundred dollars for it

uh-uo i think i just violated a rule

but im serious

 

[hokiewalrus]

I'm surprised people hate UPS so much. I've made friends with the driver and have never had a problem with them.

FedEx, on the other hand, just flatly refuses to deliver to my apartment. The last 3 packages shipped to my via FedEx didn't even make it out for delivery, all of them were "exceptions" and I had to go pick them up at the warehouse, which is of course 3 subway trains away. When I've asked why that happens they don't have a reason and just say it must be a mistake, yet it keeps happening.

If it happens a 4th time with my Mac Pro I'll have to rent a Zip Car just to get the thing home, ha ha.

 

[RubbishBBspeed]

I'm just thinking, would shippers behave any different if there was a huge bugger off sticker stating REAL-TIME SHOCK MONITORING CHIP inside.

One of the companies on our industrial park had something to do with the development of the gyroscopic chip (admittedly about 15 years ago) since then it's found use in pilot helmets and other application (they won't divulge anymore info but wouldn't take a genius to think lots and lots of military and automotive applications)

but back to the point, they also developed a shock monitoring chip, now if that was incorporated with a gsm/gps device then both the sender and recipient could monitor where there package is and how well it's been treated. Even to the point that a warning for excessive handling would allow the customer to get on to the courier to let them know they are not happy, even to the point of rejecting the package and demanding a refund.

Even if the device cost £50, I think if I was having anything over a £1,000 shipped I'd be quite happy to pay for it......... And it could be reusable. Call it a personalised shipping monitor?????

 

[advres]

My Fedex guy will open the door and leave my packages for me (my neighbors are cool and not thieves). We get a ton of stuff delivered since a few of us in this building (8-units) work from home. The UPS guy refuses to ring the bells and just leaves a 'not home' ticket which means unless I happen to be outside (I live on the forth floor), I can't get anything delivered. I gave him the code to the door and he still refuses. I have to walk down the street where I know he sits in his truck on his lunch and pick up my packages from him. Screw UPS, my guy sucks.

And I just shipped UPS this morning because the guy I was dealing with was a D-bag so I hope his **** gets broke.

 

[Akira2019]

G5 damage

Think I can top that I regularly sell macs on ebay and this has to be the worst had to refund the guy some money this is the 2nd I have had damaged in transit and I packed it really well.

 

[zorinlynx]

The problem is that if you use an original Apple box, shippers will know that there is an Apple product inside, unless it's put inside of another brown box. There are a lot of people who don't like Apple and will sabotage the box. A friend of mine told me that some of the guys he used to work with would intentionally drop boxes from trucks if they had an Apple logo on them. There was no way to trace who actually caused the damage and they thought it was funny because they believed that Apple users were dorks.

The best way to send is have the shipper box it into a generic box and insure it for full value.

Even Apple themselves packs their own shipments in brown non-descript boxes rather than just use the product box itself.

It's sad that such immaturity and jealousy exists among the UPS/Fedex workforce. I've known several people with that attitude "Apple users are dorks!" "I hate Apple!" who, as soon as they got a good job and were able to afford a Mac, suddenly had a Macbook of their own. Such hypocrisy!

 

[Ice Dragon]

I'm sure both companies have their positives and negatives though it's funny this subject was brought up.

I was a driver helper for UPS last year and one day I was working with a woman who I quote said the following as I was helping her organize stuff for our route... "Hmm... this says fragile on it..." and then proceeded to throw the box across the truck with a smirk.

I appreciate the information though so that when I buy my Mac Mini, I buy it from my local Apple store.

 

[redshift1]

The problem is that if you use an original Apple box, shippers will know that there is an Apple product inside, unless it's put inside of another brown box. There are a lot of people who don't like Apple and will sabotage the box. A friend of mine told me that some of the guys he used to work with would intentionally drop boxes from trucks if they had an Apple logo on them. There was no way to trace who actually caused the damage and they thought it was funny because they believed that Apple users were dorks.

The best way to send is have the shipper box it into a generic box and insure it for full value.

The real problem with Apple Products and shipping companies is theft, even the dumbest loader would rather steal than damage. There is no evidence of widespread anti-apple sentiment at UPS.

 

[wonderspark]

Even Apple themselves packs their own shipments in brown non-descript boxes rather than just use the product box itself.

It's sad that such immaturity and jealousy exists among the UPS/Fedex workforce. I've known several people with that attitude "Apple users are dorks!" "I hate Apple!" who, as soon as they got a good job and were able to afford a Mac, suddenly had a Macbook of their own. Such hypocrisy!

This must be a new policy, because my Mac Pro shipped direct from Apple came in an Apple box only, complete with the giant Apple logo on the sides. Mine was undamaged and un-stolen, fortunately!

 

[zorinlynx]

This must be a new policy, because my Mac Pro shipped direct from Apple came in an Apple box only, complete with the giant Apple logo on the sides. Mine was undamaged and un-stolen, fortunately!

Maybe they figure a Mac Pro is a bit too large and heavy to swipe covertly.

But their smaller items like laptops, iPods, iPads, etc., always come in non-descript brown boxes.

 

[yamabushi]

I'm just thinking, would shippers behave any different if there was a huge bugger off sticker stating REAL-TIME SHOCK MONITORING CHIP inside.

Actually, some large companies have done this. They have used various devices to test the handling of packages by various shippers along different routes. Usually the low volume shippers had the least amount of damage but not always. Regular mail usually does better than UPS. Fedex has been hit or miss with domestic U.S. being better than international.