gadgetfreak98

macrumors regular
Original poster
Feb 6, 2009
225
99
Just received my S6. This is replacing an S5. The S6 was set up as from a backup of the S5. I am in the US.

The ECG app on the S5 works as expected. However on the S6, the ECG app is not installed. I followed the Apple doc about how to set it up in the Health app but no option was available. Talked to Apple Care and they didn’t have an answer and sent it up to engineering. Has anyone had a similar problem?

Thanks
 

gadgetfreak98

macrumors regular
Original poster
Feb 6, 2009
225
99
Not running the beta. It’s very strange indeed. Think that’s why Apple wanted to send this to engineering...
 

Batman116710

macrumors newbie
Sep 22, 2020
1
0
A guy from other forum had similar issue. Ecg app not appearing on his s6. Issue persisted despite multiple pairing attempts. Ultimately the problem was solved after resetting iPhone settings. Maybe you can give it a go
 

gadgetfreak98

macrumors regular
Original poster
Feb 6, 2009
225
99
A guy from other forum had similar issue. Ecg app not appearing on his s6. Issue persisted despite multiple pairing attempts. Ultimately the problem was solved after resetting iPhone settings. Maybe you can give it a go

Interesting. I suspect the device somehow doesn't recognize it's in an approved jurisdiction.

I recently went through multiple "Erase Settings" on my phone as my installation of iOS 13 somehow developed massive problems. I finally erased and restored to some success. iOS 14 has not had the same issues so far.

Maybe I'll give the settings redo a try. It's a pain, but not the worst thing in the world...
 

boxermansr

macrumors 6502a
Feb 11, 2011
779
382
El Paso, TX
I had the same issue, restored my S6 from a backup of my S5. ECG app nowhere to be found. Unpaired, re-paired, many many times, no dice. Decided to set up my S5 again and it also no longer had the ECG app. Called Apple, and they had me unpair and re-pair a few times, then wanted me to wipe my phone (I told them I wasn't going to do that). They said someone would get back to me within a week. The next day I got a call from someone who said they were with the Health Team (I don't think that was the official name, all I heard was "Health" something or another).

He sent me a link via email for a Health Support app, and it installed on my phone and watch. He had me open it, enter the case number he provided, and then he said it'd ask me a few questions and then send them diagnostics. It got to the part where it asked to me hold the crown and power button and wait for a vibrating pulse.

I ended up holding it too long, which of course force reset/rebooted the watch. When it came back on (took about two minutes to reboot), he had me open the Health Support app again to run the tests again -- before I did I opened the Health app and immediately was asked to setup the ECG app (it wasn't there at all before, only the results from previous tests were present in the Health app).

He said it was possible that the force reboot/restart cleared something out and that made things synch back up, and that I didn't need to continue with log submissions. He did mention at the start of the call that he'd had other calls about this, but never discussed if they got theirs working or not. In my case I think I just got lucky, as I posted in another thread on here of someone else having the issue, and the force reboot/restart didn't seem to fix it for them.

I suggest calling Apple and getting things rolling so they can see what's going on, as this is one of the features that a large number of people got the watch for to begin with, and having it disabled/removed by upgrading to a newer watch makes zero sense.

Good luck!
 

shady16

macrumors 6502
Oct 3, 2019
327
170
Interesting. I suspect the device somehow doesn't recognize it's in an approved jurisdiction.

I recently went through multiple "Erase Settings" on my phone as my installation of iOS 13 somehow developed massive problems. I finally erased and restored to some success. iOS 14 has not had the same issues so far.

Maybe I'll give the settings redo a try. It's a pain, but not the worst thing in the world...
im having a similar issue except i had issues with my ecg app so i was going to try to uninstall and reinstall the app but the app isnt appearing in the app store for me to download and ive tried repairing and erasing all content and settings to repair and countless reboots. talked to apple support and they took some logs about 2 days ago and havent heard anything else from them since. so im just playing the waiting game at this point. thankfully i rarely even use the ecg app so its not even really effecting me a whole lot
 

gadgetfreak98

macrumors regular
Original poster
Feb 6, 2009
225
99
Not to point out something obvious but you sure you have a series 6 and not the SE?

Yup. Long time AW owner/user and know what I got in painstakingly deciding which unit to purchase (Nike, btw). Sounds like from others, this is not a completely one-off issue.
 

gadgetfreak98

macrumors regular
Original poster
Feb 6, 2009
225
99
I had the same issue, restored my S6 from a backup of my S5. ECG app nowhere to be found. Unpaired, re-paired, many many times, no dice. Decided to set up my S5 again and it also no longer had the ECG app. Called Apple, and they had me unpair and re-pair a few times, then wanted me to wipe my phone (I told them I wasn't going to do that). They said someone would get back to me within a week. The next day I got a call from someone who said they were with the Health Team (I don't think that was the official name, all I heard was "Health" something or another).

He sent me a link via email for a Health Support app, and it installed on my phone and watch. He had me open it, enter the case number he provided, and then he said it'd ask me a few questions and then send them diagnostics. It got to the part where it asked to me hold the crown and power button and wait for a vibrating pulse.

I ended up holding it too long, which of course force reset/rebooted the watch. When it came back on (took about two minutes to reboot), he had me open the Health Support app again to run the tests again -- before I did I opened the Health app and immediately was asked to setup the ECG app (it wasn't there at all before, only the results from previous tests were present in the Health app).

He said it was possible that the force reboot/restart cleared something out and that made things synch back up, and that I didn't need to continue with log submissions. He did mention at the start of the call that he'd had other calls about this, but never discussed if they got theirs working or not. In my case I think I just got lucky, as I posted in another thread on here of someone else having the issue, and the force reboot/restart didn't seem to fix it for them.

I suggest calling Apple and getting things rolling so they can see what's going on, as this is one of the features that a large number of people got the watch for to begin with, and having it disabled/removed by upgrading to a newer watch makes zero sense.

Good luck!

So I went through all of the work last night on an hour+ long call with the health support team -- including the installation of the log reporting app on both the phone and the watch. I did successfully let off the side button and crown to get those logs. But I happily did the hard reset just now to see if -- luck would have it -- the app would appear either in the app store, or via the health app. But unfortunately, like the other person in that other thread, no luck for me. So I'm in the wait-and-see mode for Apple engineering.

At least the feedback here is saving me from the unpairing/repairing loop, since that doesn't sound like it's helped anyone.
 

shady16

macrumors 6502
Oct 3, 2019
327
170
So I went through all of the work last night on an hour+ long call with the health support team -- including the installation of the log reporting app on both the phone and the watch. I did successfully let off the side button and crown to get those logs. But I happily did the hard reset just now to see if -- luck would have it -- the app would appear either in the app store, or via the health app. But unfortunately, like the other person in that other thread, no luck for me. So I'm in the wait-and-see mode for Apple engineering.

At least the feedback here is saving me from the unpairing/repairing loop, since that doesn't sound like it's helped anyone.
the only thing i havent tried is wiping my iphone, which i doubt i would do as the ecg app isnt that important to me. even if apple comes back saying thats what i have to do i would just live without it lol
 

gadgetfreak98

macrumors regular
Original poster
Feb 6, 2009
225
99
im having a similar issue except i had issues with my ecg app so i was going to try to uninstall and reinstall the app but the app isnt appearing in the app store for me to download and ive tried repairing and erasing all content and settings to repair and countless reboots. talked to apple support and they took some logs about 2 days ago and havent heard anything else from them since. so im just playing the waiting game at this point. thankfully i rarely even use the ecg app so its not even really effecting me a whole lot

Exactly the same for me. It's not crushing from a usability standpoint. But it's clearly not right with a headline feature of the S6 (and a predecessor or two). So I'm hoping they will make it right...
 

gadgetfreak98

macrumors regular
Original poster
Feb 6, 2009
225
99
I tried unpairing and re-pairing again. For whatever reason, it brought back the ECG for me... Even though I re-paired using a backup of my S6 (with the missing ECG). Go figure! Seems to be all over the place as to why and how to fix... Good luck to others!
 

gadgetfreak98

macrumors regular
Original poster
Feb 6, 2009
225
99
unpairing/pairing did not work for me... :-(

Yeah, I fully expected it to fail for me again, but just got lucky I guess. Annoying that it’s an issue at all. I just figured I’d try again after listening to a podcast where the host was having a post OS 7 update battery issue and all was resolved with the un/re pairing. Sorry it didn’t work for you.
 

shady16

macrumors 6502
Oct 3, 2019
327
170
Yeah, I fully expected it to fail for me again, but just got lucky I guess. Annoying that it’s an issue at all. I just figured I’d try again after listening to a podcast where the host was having a post OS 7 update battery issue and all was resolved with the un/re pairing. Sorry it didn’t work for you.
i must have gone through around 4 unparings and repairings by now unfortunately :( hopefully apple fixes this soon. very heavily considering returning my series 6 and going back to my 5
 

ssls6

macrumors 6502a
Feb 7, 2013
578
170
My wife had this happen. S4 worked with health app. New S6 ECG was missing. Pair-Unpair, Pair-Unpair...Tried unpairing S4 and now ECG is missing on that watch.

So....S4 with missing ECG, S6 with missing ECG, and a health app that won't go back into "setup ECG" mode. You can't get ECG offered as an app as an app without the health app OK'ing it. The apple health team wants all the logs but that will only help with future updates. Maybe wiping the iPhone will help but likely all health data will be lost.

The health app desperately needs a "reset ECG function so we can access the setup again"
 

shady16

macrumors 6502
Oct 3, 2019
327
170
unpairing/pairing did not work for me... :-(
Yeah, I fully expected it to fail for me again, but just got lucky I guess. Annoying that it’s an issue at all. I just figured I’d try again after listening to a podcast where the host was having a post OS 7 update battery issue and all was resolved with the un/re pairing. Sorry it didn’t work for you.
Add me to the list. I have also called support and sent them all my logs. And now I wait!!
watch os 7.0.1 did not fix the issue for me :( considering going back to my Series 5 until this is fixed
 
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