Complete waste of money
Received one of these vaja cases five week ago. Black case with a beige coloured edge. After five weeks normal use hanging by my side on its clip, it is absolutely horrible. I've contacted vaja and here is the Thank you for your prompt reply. I find it extraordinary that an item costing as much as this item did is in such poor condition after only five weeks use. You should point out these facts on your website. I fully intend to publish your reply on phone forums to prevent this happening to anyone else. This was bought for my birthday by my three daughters. That was the reason for engraving their three names on it. They naturally expected it to last many years not weeks. My family is disgusted with the appearance of this product
Regards
Kevin Gaffney
On 24 Nov 2008, at 16:03, Cecilia@vajacases.com wrote:
Hi,
Let me provide an explanation about this issue.
We use the best quality leather available in Argentina. As you might know, these kind of leathers have a beautiful look but they´re very sensitive and need to be taken care of.
I understand that your phone is a device which normally has a very constant use, it gets in touch with face, hands, and especially and most important, it tends to loose some of its exterior color due to rubbing it to clothes or other surfaces. Constant rubbing, while walking, causes the marks of discoloration on any genuine leather made product since genuine leathers have pores, this means they breathe which make them permeable. Thus, it can be affected by permanent constant use since once dust particles get into these pores, there is no way to remove them.
The case you´ve purchased is a high quality, elegant product that needs to be handled with special care for it to last. Otherwise, the look may be altered as in the case you have.
Unfortunately, being high-end leather, once worn there is no way to restore it so it can return to its original condition.
Best regards,
Maria Cecilia
Garcia Querol
Customer Care Department
www.vajachoice.com
From: Maestro_de_correo.finshop@vaja.biz
To: info@vajacases.com
Date: 23/11/2008 08:23
Subject: VAJA:Message received from artistiksigns@me.com
Sent by: Francisco_J_Crespo/FinStrat@vaja.biz
You have received a message
from: Kevin Gaffney
having recently bought a beautiful ivolution case with tan coloured sides,
I'm
finding it is becoming very dirty and am having difficulty finding a
product to
clean it with. Can you offer some suggestions please. I,m based in Ireland
I did'nt receive any further reply and the one I got is obviously a standard one. Rubbish product with no after sale service. A complete waste of money.
Love to hear the verdict of others two months down the line and if they are still so pleased with their cases
Received one of these vaja cases five week ago. Black case with a beige coloured edge. After five weeks normal use hanging by my side on its clip, it is absolutely horrible. I've contacted vaja and here is the Thank you for your prompt reply. I find it extraordinary that an item costing as much as this item did is in such poor condition after only five weeks use. You should point out these facts on your website. I fully intend to publish your reply on phone forums to prevent this happening to anyone else. This was bought for my birthday by my three daughters. That was the reason for engraving their three names on it. They naturally expected it to last many years not weeks. My family is disgusted with the appearance of this product
Regards
Kevin Gaffney
On 24 Nov 2008, at 16:03, Cecilia@vajacases.com wrote:
Hi,
Let me provide an explanation about this issue.
We use the best quality leather available in Argentina. As you might know, these kind of leathers have a beautiful look but they´re very sensitive and need to be taken care of.
I understand that your phone is a device which normally has a very constant use, it gets in touch with face, hands, and especially and most important, it tends to loose some of its exterior color due to rubbing it to clothes or other surfaces. Constant rubbing, while walking, causes the marks of discoloration on any genuine leather made product since genuine leathers have pores, this means they breathe which make them permeable. Thus, it can be affected by permanent constant use since once dust particles get into these pores, there is no way to remove them.
The case you´ve purchased is a high quality, elegant product that needs to be handled with special care for it to last. Otherwise, the look may be altered as in the case you have.
Unfortunately, being high-end leather, once worn there is no way to restore it so it can return to its original condition.
Best regards,
Maria Cecilia
Garcia Querol
Customer Care Department
www.vajachoice.com
From: Maestro_de_correo.finshop@vaja.biz
To: info@vajacases.com
Date: 23/11/2008 08:23
Subject: VAJA:Message received from artistiksigns@me.com
Sent by: Francisco_J_Crespo/FinStrat@vaja.biz
You have received a message
from: Kevin Gaffney
having recently bought a beautiful ivolution case with tan coloured sides,
I'm
finding it is becoming very dirty and am having difficulty finding a
product to
clean it with. Can you offer some suggestions please. I,m based in Ireland
I did'nt receive any further reply and the one I got is obviously a standard one. Rubbish product with no after sale service. A complete waste of money.
Love to hear the verdict of others two months down the line and if they are still so pleased with their cases