Actually, I did come back...Fortunately, unlike some of you tools, I have a life, and do things other than spend every waking moment of my life on the computer. Turns out, Verizon did screw me, I called about this issue prior to the 90 day period that they claim existed and no one told me about it, I found this out by calling and asking for a CSR to check previous call-ins, something I hadn't even thought of. Actually I even called in a couple of times after I supposedly didn't sign the contracts when we activated the phones. Either way, I figured a solution, getting the charges taken off now that I went into the corporate store and signed a couple of contracts.
For all of you questioning my decision to get refurbs and get the iphones...ARE YOU KIDDING ME?
You do realize that I had to sign (2) 2 year contracts to get those phones.
You also realize that I have a 1 year warranty on said phones.
You also realize that Verizon OFFERED to replace those phones, prior to me complaining that the problems was with the droid incredible, not my specific piece of hardware.
They had the choice to NOT refurb those phones, and also to NOT allow me to do alternate upgrades using other lines that actually weren't even eligible for new every 2's at that point which resulted in me getting the iphones.
What I did was use my head, and at no point did I break any rules, commit fraud, or anything other than what was completely within my rights.
What they did was:
(A) Sent out text reminders to an elderly individual who doesn't know **** about SMS or anything other than answering the phone.
(B) Failed to deliver manual contracts by mail, which would have informed me of the mistake with the new contracts being signed. (EVER HEARD OF CERTIFIED MAIL??? -- A contract is worth money, to claim you sent something, and then to have it result in the customer having to pay close to a thousand dollars because said customer never received the contracts is UNACCEPTABLE.)
(C) I called in multiple times in between the activation of the phones of March 31st and when said 90 day period was up, and nothing was indicated to me of the contracts having not been signed or that i would be charged for anything other than the unsubsidized price on the phone
(D) Wasted 4+ hours of my time when everything I did on my end was completely within my rights
(E) Completely out of no where placed said charges on my bill and failed to call or send any sort of letter with the PAPER BILL the primary receives every month, which could have indicated the need for us to sign the contracts
(F) Acted like complete jerks until I found out that I had proof I called in and asked about the equipment charges before the 90 day period and was told I would be sent a contract, which never came, even though that call was on like the 89th or 90th day, which would have meant the CSR should have informed me the need to get my ass immediately to a Verizon store to sign contracts, like I now have done.
For anyone wondering where I got the phones, I bought them subsidized from Verizon, after they agreed to pull some strings because of all the problems we were having with our DROID INCS.
For all of those who think that companies should just be allowed to screw the customer, becuase they are huge and I am just one person, well, I guess I now know why so many of you choose apple products...
Will he get the credits taken off and not have to pay anything??
Word. I spent all yesterday traveling from NYC, haven't really had time to respond because I was dealing with the issue on my own, and most of the people on this thread are flamers and trolls who just assume they understand the entire situation. Given it was my responsibility to explain said situation, I don't think its very cool how everyone just assumes I am committing fraud or breaking some law.
Explain how it was fraud. Please.
