To make a long story short, here are the details: -Girlfriend and I Got iphone march 31st -Activated through iTunes just as it tells you to -90 days later charges for both me and my girlfriend's iphones (the difference between subsidized and unsubsidized) shows up on my account -Call verizon, claimed i never signed the contract, and that they attempted to send out a paper contract 30 days after the phone activation (we never got) and reminder texts (the primary account holder is an older lady, so she really doesn't check texts/isn't very good about it) -In retrospect, I also have spoken to them since the activation, but before the end of the 90 day period, they never mentioned anything about me having not signed the contract, and I obviously had no reason to think so because we paid the lesser amount (the subsidized prices) for the phones back on our april bill. -Now they are saying since it has been more than 90 days, there is no way for me to sign a contract and get the subsidized pricing, even though I obviously agreed to the contract when I activated the phone in itunes. -My answer is this: -Something as huge as this shouldn't just be informed via text, and since I called them before the 90 days and they failed to mention it, its their fault. -Since I signed the contract in itunes when I activated the phone, its their fault. -Since they failed to contact us in any other way than a text message its their fault. -Since they didn't even bother to send a contract via certified mail, its their fault. -The only thing I can remotely see that I would be at fault would be that we didnt' respond to text reminders, that by the way I never got and the primary account holder knows nothing about. -Am I correct in the fact that I signed a new contract through iTunes when I activated the phone?? Is there anyway I can retrieve that contract? -Any thoughts? I am a college student and I don't have 900 dollars to just throw around for Verizon mistakes. What should I do? I have spoken to multiple people and they are making it seem like this was my fault, not theres. (this by the way is in addition to the fact that they lied to me about the ETF on the phone since we were doing an alternate upgrade using our MIFI line, so I was told the ETF would be a 175 MIFI ETF, not 350 Smartphone). I feel like i need to call the BBB, but I just wanted to get some opinions from you peeps. THIS IS FRAUD, RIGHT??? I Signed the contract through iTunes, its not my fault they never got it, and that they totally failed to contact me, and when I did contact them, they told me nothing of the problem until they charged me and it was too late. HELP!!!!