The article quoted Verizon's Executive Director of Corporate Communications, Brenda Raney as the source where the twitter account is, I'm assuming, just a few sales reps. So I don't think it's the same source...there is another article I saw earlier that quoted a different person that there wasn't going to be activation fees but I forget where that was.
I see the reference to Brenda in the article, I emailed her after the reply from VZW support. Going to bed, East coast time. Here is what I sent to Brenda earlier... No reply yet:
Brenda.Raney@VerizonWireless.com<Brenda.Raney@VerizonWireless.com>;
3/10/2011 9:27 PM
Brenda,
I keep getting the run around about activation/reactivation fees for Ipad 2 on Verizon. Do you know the real story? Here is the email sting from your support organization:
________________________________________________________
Good Afternoon Mr (remove by me)
Thank you for choosing to contact Verizon Wireless. My name is Lauren and I received your e-mail regarding your inquiry as to what would happen if you suspended or cancel service with the iPad 2 and if you would be billed another $35.00.
I understand your concerns related to the iPad 2 and you just want to know up front what you are dealing with.
I have to correct the information that the prior coordinator had given you. Our database information has been updated and I do not believe what was given is accurate. For the iPad 2, when activating service, if you are going with the pre-paid service using a debit or credit card, there is no $35.00 activation fee and you will be billed month-to-month. If you stop using the service with pre-paid, say after the first month, you will pay the activation fee ($35.00) whenever you use the pre-paid service again outside of the monthly pre-paid options.
You can still replenish your pre-paid plan with the different data options. Keep in mind, that if you suspend your line on the pre-paid option, you will lose out on the remainder of your monthly pre-paid plan. If you have suspended service with the pre-paid option, you can still replenish your amount, before the monthly access is up, to avoid paying the $35.00 activation fee. Remember, you have 14 days to return or cancel the service and there is a $70.00 restocking fee, that will be billed to your account.
If you outright cancel service, there is no penalty since you would be purchasing the iPad 2 at full retail price. If you were to re-initiate service on month to month after canceling, you would pay the $35.00 activation fee. The special promotion for customers getting the pay-as-you-go, month to month service from the iPad 2 launch, is that with a debit or credit card, there is no activation fee. Not the same if service is cancelled or activated later after having the month-to-month pay-as-you-go plan.
In the event you need to contact me on my phone, you can call me directly at 240-568-2199 extension 7745.
I am here Monday through Friday and my hours are from 9:00 a.m. - 6:00 p.m.
I hope that the information I have provided has been helpful.
We appreciate your business and thank you for using Verizon Wireless products and services. Should you have additional questions or concerns, please reply to this e-mail or contact Customer Service via their toll free number at 1-800-922-0204. You can also dial 611 send, from your cell phone to reach them at no additional charge. Hours are from 6:00 a.m. - 11:00 p.m. Sunday - Saturday.
Sincerely,
Lauren
Verizon Wireless
Customer Service
If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.