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Carrier Verizon iPhone 12/12 Pro/Max/Mini Pre-Order/Order Status/ Delivery Thread (2020)

TripAcez said:
Can we talk about how were upset our phones are sitting within reach of us here for DAYS now, meanwhile i just took a peep at the Apple.com orders and half of their phones are still in china somehow lol
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Not all. Mine is finally in Alaska. Next stop is Kentucky and then on to my hub on Thursday.

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abeasom said:
I've called them several times since I made the payment and they tell me the order is completed. I then ask why no tracking number and they either say they don't know, or that it hasn't shipped yet. If it's supposed to be 2-day shipping, they better ship it today. I am sending my old XS Max back to them, so my phone will come with a shipping box and Verizon pre-paid label to mail my other phone back. I wonder if that's the hold up?
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When I login to the Verizon app or website it shows 2 day shipping. However, FedEx shows it’s been picked up (and being held), but they show overnight shipping with delivery on Friday by noon.
 
Mine is currently sitting in Linwood, PA and has been in various parts of PA since Saturday. Hoping for movement soon so it arrives in Arizona by Friday like it says.
 
genomez said:
When I login to the Verizon app or website it shows 2 day shipping. However, FedEx shows it’s been picked up (and being held), but they show overnight shipping with delivery on Friday by noon.
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I'd feel better if I had a tracking number. Woman on the phone last night told me it would ship on the 13th now because Apple delayed it. Idiots.
 
abeasom said:
I'd feel better if I had a tracking number. Woman on the phone last night told me it would ship on the 13th now because Apple delayed it. Idiots.
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Have you logged into Fedex or UPS to see if it shows up there? I could see mine in Fedex almost 24 hours before Verizon showed it shipped.
 
abeasom said:
I'd feel better if I had a tracking number. Woman on the phone last night told me it would ship on the 13th now because Apple delayed it. Idiots.
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Don’t feel bad. Everyone that ordered through Apple won’t get a tracking number until our phones are scanned in at Louisville. Apple.com has been saying Preparing to Ship since Saturday. I’ve had my tracking number since Saturday because I tracked by reference number in the UPS app.
 
Part of the Linwood, PA gang for my Blue 128 Max.

no movement on the Silver 128 Max. Not worried as with my wife’s pro preorder a couple weeks ago, it didn’t charge until early Thursday morning or move until midday to be delivered via FedEx, on release day so it can go from “processing” to “delivered” in as little as 24 hours.

Apple leather case is supposed to be delivered today, which I’m sure will move my patience meter down to the lowest possible level.
 
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genomez said:
Have you logged into Fedex or UPS to see if it shows up there? I could see mine in Fedex almost 24 hours before Verizon showed it shipped.
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Nothing in either. I have accounts with both of them so I get an e-mail when a tracking number is generated. I'll start digging a hole to China and go pick it up myself.
 
uttrekr said:
Linwood, PA - my 12 Pro Max 512 Graphite has been a prisoner at the Fedex station there since Sunday eve. Any other fellow inmates?
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Mine is also sitting in Linwood PA. I live in NC. Hate they are waiting until Thursday to move them? If so, I don't see them getting here on time. I hate FedEx. Their local hub here is famous for letting packages sit for weeks and not delivering them.
 
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Sugarbear6874 said:
I received my gold 12 pro yesterday morning. I’m in VA and it shipped from Indianapolis on Sunday. Here’s the thing, my order never updated on my Verizon app or website; it still shows that my order will ship by 11/18. If it hadn’t been for the FedEx updates I’m signed up for, I wouldn’t have known it was going to be delivered yesterday.
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Interesting. I ordered a PB Pro 128 on 10/29 and was told it'll ship on 11/18. I have had no notifications of any kind. This post gives me hope.
 
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Verizon's website(s) and systems are a mess. My iPhone 12 and iPhone 12 Pro were delivered by FedEx on 10/23 yet Verizon still displays "processing".

When I attempted to add AppleCare+ to my iPhone 12 mini and iPhone 12 Pro Max orders AppleCare was added to the cart but didn't show in the cart it was only reflected in the total. I had to open the cart manually (top right of the website) to get it to show up, which then displayed a totally different cart and checkout design.

My iPhone 12 Pro Max 512GB Graphite order had payment issues, I called them they weren't able to update the payment or manually override it so they had to cancel and re-order it.

I have all my contact information correct on my end, yet I still get incorrect (they aren't mine, never have been) contact number(s) on my billing and shipping address in order emails. I called and asked about it apparently that information is on a different internal system that only certain departments have access to. The contact number on the FedEx shipping label is correct, though.

The most annoying thing for me is when I call Verizon they always attempt to get me to use their chat system and automatically send me a text message. I have to call 3 or 4 times before I can get through to a human, and I end up with multiple automated text messages. Verizon says there isn't anyway to turn that off or block it. If I wanted to use the chat system, I wouldn't have called.

Update: At FedEx origin facility Indianapolis, IN

iPhone 12 mini 256GB Black ordered 11/6 estimated delivery date 11/13
iPhone 12 Pro Max 512GB Graphite ordered 11/6 (cancelled and re-ordered on 11/7) estimated delivery date 11/13
 
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I have two Pro Max phones coming. One shipped from California a few days ago (but hasn’t moved from Fresno) with UPS and the other from Pennsylvania a few days ago (been in Linwood a few days now) with FedEx. I notice while they both schedule to deliver the 13th, the UPS now says “Date Tentative” on it. Is this normal? There’s no exceptions shown.
 
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dmusicman385 said:
I have two Pro Max phones coming. One shipped from California a few days ago (but hasn’t moved from Fresno) with UPS and the other from Pennsylvania a few days ago (been in Linwood a few days now) with FedEx.
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Interesting. I have two PB 128 Max's ordered and I only have one shipment in UPS (still in Fresno with origin scan on 11/09). Nothing in FedEx. My UPS package weight says 2.30 lbs so I am assuming both of mine are in one shipment?
 
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legallytom said:
Interesting. I have two PB 128 Max's ordered and I only have one shipment in UPS (still in Fresno with origin scan on 11/09). Nothing in FedEx. My UPS package weight says 2.30 lbs so I am assuming both of mine are in one shipment?
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dmusicman385 said:
Sounds right that both are together, because mine weighs just over a pound for one phone.
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FedEx states a total weight of 2 lbs / 0.91 kgs for an iPhone 12 Pro Max and 2 lbs / 0.91 kgs for an iPhone 12 mini for a combined total weight of 4 lbs / 1.82 kgs.
 
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chrisf60647 said:
Interesting. I ordered a PB Pro 128 on 10/29 and was told it'll ship on 11/18. I have had no notifications of any kind. This post gives me hope.
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I hope you will get yours soon; are you signed up for FedEx text updates? Even though I did not know which company was going to deliver or when, that came in handy because I work at night and would have gone to sleep and missed it.
 
abeasom said:
I've called them several times since I made the payment and they tell me the order is completed. I then ask why no tracking number and they either say they don't know, or that it hasn't shipped yet. If it's supposed to be 2-day shipping, they better ship it today. I am sending my old XS Max back to them, so my phone will come with a shipping box and Verizon pre-paid label to mail my other phone back. I wonder if that's the hold up?
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You just made me feel less crazy!!!! I have literally been dealing with the same thing. I’ve gotten multiple iPhones with Verizon over the years and have never had this kind of problem. Apple Pay was declined. Used a different card. Payment went through. Still says I’m on hold as of this afternoon. Every person I talk too is either confused or says it’s all fine on their end and not to worry. I was told that once they begin shipping I would get an email with a tracking number. Wouldn’t normally be concerned but I’m in the dark with this order and I expect it on launch day.

let me know if you manage to get a shipping email!! Otherwise I may call back again today or early tmrw. Thanks for sharing!
 
Sugarbear6874 said:
I hope you will get yours soon; are you signed up for FedEx text updates? Even though I did not know which company was going to deliver or when, that came in handy because I work at night and would have gone to sleep and missed it.
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Yep. Had same thing happen on my wife’s red 12. No idea it shipped till a FedEx note popped up.
 
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Jonny Robinson said:
FedEx states a total weight of 2 lbs / 0.91 kgs for an iPhone 12 Pro Max and 2 lbs / 0.91 kgs for an iPhone 12 mini for a combined total weight of 4 lbs / 1.82 kgs.
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Hmmm so I messaged verizon. They confirmed that ONE of my PB 128 Max's shipped (again, UPS & still in Fresno), but the second PB 128 Max has NOT shipped. Both ordered at the same time in the same order....nothing in FedEx or UPS for the second shipment... The second one is of course mine 😒 Fingers crossed it still ships in time for Friday...
 
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