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ATT, not sure what to say about them. Had a iPhone 3gs/4, after my research lab was moved, I get no reception in the lab. Went back to them and ask for a microcell of course these greedy baster won't give it to me for free. So I bought one instead, and guess what?!?! microcell needs GPS reception, just how the hell in the world am I going to get a GPS location lock if I'm in the lab surrounded thick walls and already have absolutely no cell signal?? Especially when the lab is at the dead center of the building, and there is no way I can put the microcell anywhere else but my own lab.

After trying it for hours, I was told by ATT, well I guess there is nothing we can do about it. I asked them if that was it, and they straight up and told me that was it...and just for those ATT lovers out there no I don't intend to bash ATT or any companies in anyway, but when it doesn't work it JUST DOESN'T WORK. In fact, any ATT users that comes in the building (never mind the lab) loses signal. If you are thinking there is some kind of signal block, well there isn't because T-mobile and Verizon signal works just fine in the lab. And never mind the drop calls, I get them constantly.

I guess what really bothers me now, isn't the fact that ATT sucked, since I have sold my iPhone and move else where. Is the fact that they simply don't care until now, now that Verizon has the iPhone and all of sudden they are coming out with all these second rated moves to try to satisfy their customers? REALLY?!?! why didn't you trying to satisfy your customer before Verizon had the iPhone? Oh, that's right you were too cocky and too greedy to do anything about it.

My idea is that I'm not going to write you off just because your service is not good, but when you refuse to fix it or if it takes you years to fix it then that it your fault.
 
Wrong.. I had over 3000 minutes over the year of adding up and a week after it was a year being with At&t I lost all my minutes... You still lose your roll over minutes no matter what if you do not use them and that the point...

Did you change something in your plan? If you make any changes they're all dropped. 3 Months into my AT&T contract they dumped all of mine. The reason, I added a second line turning it into a family plan. They later dropped them again when I dropped to the lowest option plan on the family plan (you know the one they won't give you in store but is advertised all over their site online).

In two years since, I've never lost rollover minutes other than those that roll off monthly. I dont' really care anyway, rollover is mostly a scam. Because the tiers are so widely spread, most likely you're either never exceeding your plan or always exceeding your plan. In either case, rollover isn't likely to help you.
 
Competition will drive prices down, and bring us better service. Can't wait for verizon to offer unlimited 4G when that comes out.

Good luck with that, indications are the unlimited option with Verizon is a limited time offer to entice more people over.

I have no doubt that 4G will be horrendously tiered.
 
ATT, not sure what to say about them. Had a iPhone 3gs/4, after my research lab was moved, I get no reception in the lab. Went back to them and ask for a microcell of course these greedy baster won't give it to me for free. So I bought one instead, and guess what?!?! microcell needs GPS reception, just how the hell in the world am I going to get a GPS location lock if I'm in the lab surrounded thick walls and already have absolutely no cell signal?? Especially when the lab is at the dead center of the building, and there is no way I can put the microcell anywhere else but my own lab.

After trying it for hours, I was told by ATT, well I guess there is nothing we can do about it. I asked them if that was it, and they straight up and told me that was it...and just for those ATT lovers out there no I don't intend to bash ATT or any companies in anyway, but when it doesn't work it JUST DOESN'T WORK. In fact, any ATT users that comes in the building (never mind the lab) loses signal. If you are thinking there is some kind of signal block, well there isn't because T-mobile and Verizon signal works just fine in the lab. And never mind the drop calls, I get them constantly.

I guess what really bothers me now, isn't the fact that ATT sucked, since I have sold my iPhone and move else where. Is the fact that they simply don't care until now, now that Verizon has the iPhone and all of sudden they are coming out with all these second rated moves to try to satisfy their customers? REALLY?!?! why didn't you trying to satisfy your customer before Verizon had the iPhone? Oh, that's right you were too cocky and too greedy to do anything about it.

My idea is that I'm not going to write you off just because your service is not good, but when you refuse to fix it or if it takes you years to fix it then that it your fault.

If your walls are that thick, no cell phone company will work. I have Verizon and at&t now and some of the commercial buildings I go in with thick walls and in basements, nothing works. :rolleyes:
 
No, most GPS apps have the maps on the device and the GPS does not depend on the data connection. If I remember correctly Navigon stores maps on the device as well. So no, your story is wrong. Also good luck with using non cached map programs on AT&T because their 3G is almost non existent outside of major metro areas while I have solid EVDO on backroads and rural country.

Nope, I'm correct. The GPS chip in the iPhone is not enough by itself to let the iPhone function as a GPS device. It relies upon cell tower support; read, it pulls off your data plan. The only way around this is to buy one of those attachments that TomTom sells with a standalone GPS chip in it. As far as caching maps go, that's only for the purpose of temporarily losing your signal like when you drive through a tunnel. What will happen on the Verizon phone is that the app will shut off when a call comes in and you'll have to restart it after you hang up. That's because Verizon put their voice and data on separate horns on their towers, whereas AT&T has them on the same horn, which also explains why AT&T's system can get bogged down when data use is heavy.

And another thing. If you're using the Verizon iPhone as a personal hotspot for your computer when a call comes in it will go straight to voice mail, unlike with AT&T where you have the option of answering the call and if you do your data keeps on downloading or uploading in the background. Verizon has made a big deal about the personal hotspot feature, but hasn't told the whole story.
 
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AT&T vs Verizon

I've used both services. For the iPhone AT&T is my better choice. We have a slight issue but only at home and turning off 3G at home while on wifi the reception is awesome.

All in all, I'm thrilled that there is another carrier for the iPhone, the more the merrier. I just love Apple and the more apple devices, iPhone or macs, the better.
 
Also good luck with using non cached map programs on AT&T because their 3G is almost non existent outside of major metro areas while I have solid EVDO on backroads and rural country.

I have EDGE in backroads in rural areas also on AT&T.. what's your point? EVDO is the same as EDGE.
 
Who really needs to use voice and data at the same time anyway? I barely use it for a few reasons.

1. It's rude.

2. If I'm traveling, i'm not going to juggle managing a call and opening a document at the same time. That's asking for a car accident. If I'm not in the car, I'll use my laptop if the phone call REALLY lasts that long. (but i'm a college male, so my phone conversations are utility based and under 3 minutes usually)

3. I don't find it necessary. If i want to see a movie, i'll call a few friends, one after another to see what they want to see. In between calls I can easily get all the info I need. Or i could send them a link to the times or text them (being realistic)

It's really a non-issue for me. I don't see why everyone on here has to complain about such small things without fail. I live in the mountains of NC and service goes in and out all the time with AT&T. I have 1-2 bars usually in my apartment. If i hold it weird (i have a 3gs) it drops to no service then recovers with edge for a few minutes. It'll be nice to have a phone that works while inside. It's too cold here to walk outside to hear someone.

how about an analogy?
Verison is to data as AT&T is to inside.
Have you used a Verizon phone in the mountains where you live? Unless you have a reference comparison I don't see your point. Get a Verizon iPhone and then share your comments after you have used it for a couple of weeks at least. For all you know may be Verizon signal is better by where you live or could be worse. You never know unless you actually try it. As far as simultaneous voice and data go, I am sorry as much as people try to downplay it, it is extremely useful and important to me and to a hell lot of other people who are used to it. If you are on Verizon you have never been able to do it so you don't know any better and you are happy as a clam. Doesn't mean something better doesn't exist out there just because you don't have it. Simple case in point, I am in my car with my GPS running on my iPhone. The GPS also gets live traffic data from the Internet i.e. it needs a data connection and I am on conference calls many times in my car that last an hour or more. I use this conferencing application which shares the other person's desktop while I am on the call so I can see what the other person is presenting. I am sorry the movie example may seem lame to you but being able to do simultaneous voice and data is a HUGE productivity issue.
 
And another thing. If you're using the Verizon iPhone as a personal hotspot for your computer when a call comes in it will go straight to voice mail, unlike with AT&T where you have the option of answering the call and if you do your data keeps on downloading or uploading in the background. Verizon has made a big deal about the personal hotspot feature, but hasn't told the whole story.

Your posts are just all full of wrong. The scenario you described is not true. When using data, either on the phone or as a hotspot, and a call comes in, it rings and gives you the option to pause the data stream while the call is taking place.
 
Nope, I'm correct. The GPS chip in the iPhone is not enough by itself to let the iPhone function as a GPS device. It relies upon cell tower support; read, it pulls off your data plan. The only way around this is to buy one of those attachments that TomTom sells with a standalone GPS chip in it. As far as caching maps go, that's only for the purpose of temporarily losing your signal like when you drive through a tunnel. What will happen on the Verizon phone is that the app will shut off when a call comes in and you'll have to restart it after you hang up. That's because Verizon put their voice and data on separate horns on their towers, whereas AT&T has them on the same horn, which also explains why AT&T's system can get bogged down when data use is heavy.

And another thing. If you're using the Verizon iPhone as a personal hotspot for your computer when a call comes in it will go straight to voice mail, unlike with AT&T where you have the option of answering the call and if you do your data keeps on downloading or uploading in the background. Verizon has made a big deal about the personal hotspot feature, but hasn't told the whole story.

You don't know what you are talking about. The GPS in the iPhone does NOT rely on cell towers. I have Navigon's GPS app and I can be anywhere whether there is service or not and it works flawlessly. Now if use an app that downloads maps on the fly, then it will stop working when you lose signal, but that has nothing to do with the GPS chip. the GPS chip is a true GPS in every sense of the word. The only time that cell tower triangulation would come into play would be when you were out of satellite range.
 
I have a Verizon phone, but the idea of a microcell sounds kind of cool for some reason. I wonder if it boost 3g speeds.
 
Data and voice are essential

I use data/voice all the time. I've given directions to someone in a different city and found them a good deal on the thing they were looking for at the same time while on break at work. Rude is talking while trying to checkout, or driving, or stopping to pick up a call while engaged with a client. Just because the phone rings, doesn't mean you have to answer it. Data is becoming a most valuable part of the voice experience and I can't go backwards.

AT&T has always given me excellent customer service, even when it takes a bit longer than I wish it did.
 
The Microcell use does not incur any additional charges, when you use your phone with it uses the minutes that are part of you wireless plan. That is the regular rate they refer to. You have the option of paying $20 a month to have unlimited minutes during Microcell usage however, no matter what the maximum contract minutes are for your phone.

You forgot that they still count data use over Microcell 3G against your data allowance even though that data is being routed over your broadband connection.
 
I have a Verizon phone, but the idea of a microcell sounds kind of cool for some reason. I wonder if it boost 3g speeds.

No, it's not cool. It sucks, and AT&T has told those of us having problems with the Microcell to either pound sand or sell them on eBay.

And it doesn't boost your 3G speeds, it actually slows them way, way down.

We're grudgingly putting up with ours because it just so happens that the free microcell calling plan meshes very well with our usage, but I can tell you that for some folks the Microcell works, and for others not so much. And if it doesn't work for you, there is absolutely nothing you can do to fix it.
 
Seriously. Where do you guys live?

I live in SoCal and travel from San Diego to Los Angeles to Las Vegas to Phoenix on business. And I don't ever "drop a call 4 times".

I'm excited for the iPhone on Verizon because hopefully it really will create competition.

However I am against these ridiculous adds putting down the other company. If that was the case as to who the better carrier is all AT&T needs to run is a commercial showing an AT&T user on the phone sending and receiving an email to a "Verizon" customer. Oh wait... AT&T wins.

And the reviews as to the iP4 on Verizon having better reception.. Really? I mean really? How long did they have the phone? An hour, a week? Did they do side by side comparisons and phone calls?

I live in the Los Angeles area and my AT&T iphone either dropped calls or there was little-no service. Same thing when I would travel to central Az. I returned the T phone within the 30 day grace period and demanded my $'s back. T's cell service in So Ca to central Az really sucked.

Poor T subs feel like they have to defend their service provider. What's up with that insecurity?

YMMV
JohnG
 
I got the e-mail about the free MicroCell...went to get it, and there was no fuss at all at the AT&T store, and I was in and out in about 5 minutes. Came home, set it all up, and about 25 minutes after that, was up and running. All of a sudden I have 5 bars and crystal clear reception!

That said, it sucks that this is the only way to get more than 1-2 bars at my place, and I know that my town only has one tower. But hell...I'll take what I can get.
 
Your posts are just all full of wrong. The scenario you described is not true. When using data, either on the phone or as a hotspot, and a call comes in, it rings and gives you the option to pause the data stream while the call is taking place.

Thanks for that clarification.

cheers
JohnG
 
i live in Brooklyn, between cobble hill/park slope

i have terrible reception and cannot make a call without dropping it in my house, and generally within a 1-2 mile radius surrounding my house. l have called AT&T numerous times about this, they had done nothing but document, document, document. I've asked for a microcell, and had been told "we need to get to the root of the problem..yada yada yada"

On Monday I called them again, because I had 0 data for the 3rd straight day. apparently there were/are tower outages that are up to a week or so old. They offered me a microcell for free.

competition is good. in this sense.
 
Seriously. Where do you guys live?

I live in SoCal and travel from San Diego to Los Angeles to Las Vegas to Phoenix on business. And I don't ever "drop a call 4 times.s

Well, I live in San Diego and overall ATT reception in the area SUCKS. From my condo on the waterfront to Carmel Valley to Solana Beach to Rancho Santa Fe.

Dropped calls are expected. To quote a SNL skit: 'It would be great if the the iphone worked well as a .....phone!"
:eek:
 
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