And if you call them back, you will get a different answer from someone else. They have no clue.
Welcome to Verizon's customer base! No-one there knows what they are talking about. You get one answer, you call back and you get another. That just makes you call more and eventually that just makes you a PITA. I recently spoke to someone and he guaranteed me this and basically you just have to ask for the supervisor.
ANY PHONES THAT ARE STILL SHOWING SHIPMENT INFORMATION SENT, WILL BE PICKED UP TOMORROW AND WILL BE DELIVERED TUESDAY.