Yes, but that doesn't help current customers unless we leave and then come back which seems like the best option for a lot of current customers on subsidized plans.
So...Hello AT&T unless Verizon can come up with a plan to encourage us to stay.
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Carrier Verizon lost 95,000 phone customers in the first 3 months of 2014
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Yes, but that doesn't help current customers unless we leave and then come back which seems like the best option for a lot of current customers on subsidized plans.
So...Hello AT&T unless Verizon can come up with a plan to encourage us to stay.
If you're a current customer you'll have to pay an ETF to leave for ATT anyway, no? I'm pretty sure if you talk to VZW about this they'll make you an offer.
Although I'm not gonna lie, this is part of why I left for TMo. If, in the next year, Verizon makes their prices amazing, I'm not locked into a contract so I can jump right back on the VZW train.
Ah, no offense taken at all. You are commenting on a VZW thread and I'm a VZW customer who enjoys excellent service at a price I'm comfortable paying. So that makes me a fanboy. Alriiiiighty then.
I frankly don't care how many customers VZW lost. For all I know there were happy to get rid of them as they were on the low margin plans that weren't netting the company a lot of money with high cost of maintenance.
From my perspective, it's coverage and customer service. I go with who gives me the best service. I am less price sensitive in that I require the proper coverage.
As far as the dog in the fight, your dog is tmobile. Sticking with tmobile because of price is no different than me sticking with VZW due to coverage. Saying VZW is a sheisty company that doesn't give a damn about their customers can be said of any company that charges a premium for their services and products....like apple.
Don't like VZW, then vote with your dollars. When their stock takes a hit and their revenues are in the toilet and they are left with 2 subscribers, they will know they made a mistake.
I frankly don't care how many customers VZW lost. For all I know there were happy to get rid of them as they were on the low margin plans that weren't netting the company a lot of money with high cost of maintenance.
From my perspective, it's coverage and customer service. I go with who gives me the best service. I am less price sensitive in that I require the proper coverage.
As far as the dog in the fight, your dog is tmobile. Sticking with tmobile because of price is no different than me sticking with VZW due to coverage. Saying VZW is a sheisty company that doesn't give a damn about their customers can be said of any company that charges a premium for their services and products....like apple.
Don't like VZW, then vote with your dollars. When their stock takes a hit and their revenues are in the toilet and they are left with 2 subscribers, they will know they made a mistake.
Your posts are so hilarious. Firstly, Apple charging a premium for their products and services doesn't necessarily mean they don't give a damn about their customers. These two things are not mutually exclusive. You can have both happen at the same time.
In the case of Verizon it has been shown time and time again that they don't really care about their customers, and yet still charge a premium. Apple on the other hand, yes they charge a premium, but many would argue Apple DOES care about their customers. If we took a poll today, I assure you Apple would win it with regards to which of the two companies tend to care more about their customers. I'm not saying Apple is perfect, by all means they're not. Nobody and no company is.
Everybody in this thread can see your motives behind your posts. We all see your agenda bright and clear. Most people have been with Verizon. Their network isn't far and away better than say AT&T. Not anymore at least. Sure if you're in a random tiny city somewhere it might be beneficial to have Verizon, but most people live in areas where AT&T and Verizon (sometimes even Sprint) have fairly similar coverage. There really isn't anything special about Verizon anymore that would make them that much better. It does now come down to pricing. You're the exception instead of the rule now when talking about Verizon.
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Verizon's revenue went up about 1biln from last year at this time. There must be at least a few people who are still with Verizon.
Can't stand it that someone likes Verizon, the coverage and customer service? In order to not have this thread closed, you might want to discuss verizon instead of my motives.
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My interactions with VZW's customer support has been very positive. I'd say my experience is the polar opposite to your opinion. I may have missed an earlier post in this thread but have you interacted with verizon's customer or technical support?
I live and work in Boston Mass and both ATT and VZW have great coverage, yet with that said, I suffered a number of dropped calls from ATT but VWZ solid as a rock.
I travel up to New Hampshire often and when I was on ATT, I'd frequently lose all connection, but with VZW I'd get LTE. Now its been a couple of years and ATT may have built out their network there, I'll grant you that but since I'm a content VZW customer I have no need to search it out.
My point is some people hate VZW but there are some who are content or happy with them. I'm in the latter category. I have no brand loyalty when it comes to cellular carriers. I pick the one with the best coverage, service and price (in that order). VZW succeeds in this and so I stick with them.
Jd power awarded VZW network quality and customer care awards in 2013. An individual opinion of jd power is irrelevant, it is a prestigious award to get.
I've always gone by the notion that I pick a carrier that has the best coverage where you live and/or travel. Clearly ATT is better for you in this instance and it would be silly to stick with VZW.
These carrier threads are getting out of hand. So many people take choosing a carrier so personally. All of them are multibillion dollar corporations and I have no loyalty to any of them. I chose what works best for me.
And why on earth would anybody trash any of these companies? Maybe defend and trash are not the right words.
Maybe discuss the positives and negatives as it relates to you. A positive comment is not a defense. I don't get the outright hate though, it's not like any person is forced to use a specific carrier. (Employer phones excluded)
"Why would anybody trash one of these companies?"
One word: troll.
If a fanboy defends a troll attacks, I guess.
One word: troll.
If a fanboy defends a troll attacks, I guess.
There is NO SUCH THING as the PERFECT CARRIER only PERFECT FOR YOU
In the Bay Area I found ATT to be on par with Verizon except in the Davis/Dixon area on the 80 freeway ATT struggled to keep a signal for a 10 mile period of my daily commute whereas Verizon is perfect. The data on ATT was superior to my Verizon experience. I had issues with late or failed text messages on ATT also
I'm sure someone else can easy
chime in and say the opposite - point is choose your carrier based on your needs and what's important to you
While Verizon was late to the game in pricing they shot themselves in the foot / customers like myself didn't buy the retaining line - Our network is better so blah blah. I left Verizon for better pricing and although it didn't work for my situation or needs I would say in the end it helped me secure a killer plan when I was wooed back
If Verizon stays competitive and lose their superior network thinking they won't experience more record setting losses however if they stay bullheaded and refuse to be flexible as TMobile and ATT adjust their prices this maybe a rough year for Big Red on their mobile/ smartphone goals
I thank TMobile for starting the price war and ATT for reacting to the price war that all customers can benefit from on all carriers
Waiting for TMobile and ATT's next moves on this pricematch of carriers pricing and incentives #####
In the Bay Area I found ATT to be on par with Verizon except in the Davis/Dixon area on the 80 freeway ATT struggled to keep a signal for a 10 mile period of my daily commute whereas Verizon is perfect. The data on ATT was superior to my Verizon experience. I had issues with late or failed text messages on ATT also
I'm sure someone else can easy
chime in and say the opposite - point is choose your carrier based on your needs and what's important to you
While Verizon was late to the game in pricing they shot themselves in the foot / customers like myself didn't buy the retaining line - Our network is better so blah blah. I left Verizon for better pricing and although it didn't work for my situation or needs I would say in the end it helped me secure a killer plan when I was wooed back
If Verizon stays competitive and lose their superior network thinking they won't experience more record setting losses however if they stay bullheaded and refuse to be flexible as TMobile and ATT adjust their prices this maybe a rough year for Big Red on their mobile/ smartphone goals
I thank TMobile for starting the price war and ATT for reacting to the price war that all customers can benefit from on all carriers
Waiting for TMobile and ATT's next moves on this pricematch of carriers pricing and incentives #####
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I just dealt with them less than a week ago. 2 different corporate stores, and multiple calls to CSR, with none of my issues resolved. It ended-up being a third party national retailer calling Verizon and taking care of them. You'd think the 2 corporate stores would have done so, not the national retailer.
I honestly have no brand loyalty either, but my recent issues with Verizon don't exactly make me yearn to want to be with them. (I ported out shortly after these problems.) Here in California, I've used Verizon, AT&T and Sprint. All three offer similar coverage. I haven't been to an area where I didn't receive good service. So for me price is the main factor, and that's why I joined Verizon recently because of their promo, but left less than 3 months in and flat-out paid the ETF due to the poor customer service. The issue I had was so small, it should have been dealt with easily. When I have to jump through hoops to take care of something, then it makes me question why I'm with them. And thus, I left.
What's funny to me is I don't hate Verizon. Nor am I say an AT&T Fanboy. I'm simply calling a spade a spade with my experiences. I think I've been pretty fair, I'll bash a company if they do me wrong. But I haven't been in this thread bashing Verizon and praising AT&T. I just think Verizon isn't the untouchable Holy Grail like they think they are when it comes to cell service. I wouldn't tell anybody here not to be with Verizon. If they love Verizon, then that's all that matters. But I also won't blindly praise Verizon because as I've said, they're not perfect.
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Because in the US prices are ridiculous (comparatively speaking). The companies that offer reasonable prices don't offer the coverage. Coming to the US I was shocked at the options available.
I agree mentioning a positive thing isn't a defense. But I believe something should be done.
In Verizon's case I don't find the quality of service vs the prices they charge. I am using a company provided iPhone btw. Like I mentioned their fallback 3G network is terribly slow (CDMA 3G has a limit of 2.5mbs so getting <1mbs real world is the norm). CDMA network can't do talk and data. And on the east coast where I live and work (east coast) there is GSM network coverage that is equal to Verizon. Obviously coverage varies however I've been in places with no signal while friends with AT&T have coverage and vice versa obviously.
Loyalty plan is 60$ 2GB/Unlimited Talk Text , with subsidized phone pricing this is not bad on Verizon.
They didn't roll out the loyalty plan until after i canceled. I'm still saving money vs. the loyalty plan with AIO.
Yup, that's pretty much what it comes down to at the moment.
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Well, you did sign up for a contract, and that's kind of part of the "price" of it that some of these kinds of deals might not apply to you for the duration of the contract to pay off the subsidized phone.
That said, Verizon has open enrollment for Edge for a few more days it seems, so perhaps that might be of some use to you: http://blog.wirelessworld.com/verizons-edge-open-enrollment-extended/