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Verizon Pre-Paid 4G SIM replacement Issues

TB07-NJ said:
VZW is totally screwed up WRT iPad sims.
Click to expand...

I am going to be very annoyed if Verizon doesn't get this stuff fixed. 😡 I'm not being affected by it yet, but chose VZW over an AT&T iPad this time to try out "the other guys".

Kind of ironic how vocal many are about "AT&T sucks!" but in this situation they're the ones who have their sht together.
 
deeddawg said:
I am going to be very annoyed if Verizon doesn't get this stuff fixed. 😡 I'm not being affected by it yet, but chose VZW over an AT&T iPad this time to try out "the other guys".

Kind of ironic how vocal many are about "AT&T sucks!" but in this situation they're the ones who have their sht together.
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Eventually they will have to. I think it is just taking time since this is their first PRE-PAID LTE device and they simply don't know how to handle it. The main reason I selected the VZW model was because it also works with the AT&T sim so I am not totally shut down. For me 8-10 MBps HSPA+ (ATT) is plenty and VZW LTE is not important. Now it has just become the principle.
 
They have to get it fixed soon. Otherwise people will just switch to AT&T.

Not sure why they need to fry the sim in the first place.
 
Mogulman said:
They have to get it fixed soon. Otherwise people will just switch to AT&T.

Not sure why they need to fry the sim in the first place.
Click to expand...

I agree. Makes no sense. In the end, it just makes the customer experience that much more complicated.
 
ATT SIM's are NOT burned!

I having ATT issues on my ipad tonight, but I know for sure that the SIM is not burned after using it once.

I just tried it tonight and I temporarily have to LTE ipads not working but activated.
 
I did the same thing and hit delete now to cancel the auto renewal. I went to 3 different VZW retail stores to try to get this issue resolve. Iall 3 of them wanted me to sign up for a post paid account as the only way to fix the problem. I even tweeted VZW for help with matter. They said they were going to send me a new sim but I still haven't received it yet. I was at each store for about 30 min or so before the last store did something and reactivated my account without swapping sim cards. I'm not sure what they did but my LTE data is working fine now. VZW twitter account told me to refuse shipment since my account is fine now. I hope there is a easier way to handle this in the future as this was a very frustrating situation.
 
2 calls - 6 people on phone - 1 visit to store - still borked

So, apparently the Verizon store I purchased my LTE iPad is not capable of selling pre-paid data LTE iPads.

I was surprised to get a bill this weekend. It turns out I had a post-paid account. I called up verizion, they said they would have to cancel the account and pro-rate the bill, then I'd have to get a new SIM from the store.

went to the store this morning, after waiting for 15 minutes, I was talking to the person who sold me the iPad a couple of weeks ago. After 15 minutes he said he could not give me a new CM without a post-paid account contract. He said I would have to call customer service.

I opened the Cellular data -> View Account and it said that i could not use the sim and had to get a new one.

I called the number provided by the iPad and 6 people later, this person is calling up the store where I purchased the iPad and trying to figure out what to do.

WTF. I never ever ever had this problem with my ATT iPad.

I still do not have a data plan and working SIM
 
ckiggins said:
The following support document:

http://support.apple.com/kb/HT4572

Says the following, in part, in regards to canceling a prepaid data plan:

The following options appear:

Delete Account Now: Select this option if you want to remove this device from the account now.
Delete Account Later: Select this option if you want to discontinue the monthly service for the next month only; your account information will remain with Verizon.
Click to expand...

Good to know!
Seems like it was not clean on the new iPad
 
Yikes, I sold my 4g to a friend and left my account current until we switch it over to her. I think I see a nightmare a'comin.
Do you think we can switch the account name (email?) and new credit card easily? And avoid this cancel now/later fiasco? On AT&T prepaids it was oh so easy.
 
With AT&T you can walk into a store and they'll hand you a SIM no problem. Already done it, but didn't get the right one for prepaid the first time (you CAN activate it, but the correct one is pre-activated and just needs funds added). No questions or anything either way. Just a SIM and a receipt with $0.00 on it and out the door. Didn't even ask for my AT&T account info, so it's not just because I'm an AT&T phone customer.

I had Verizon years ago, and my biggest fault with them was their atrocious customer service and downright nasty store employees. I had almost no signal where I worked, and if they'd just LET ME OUT OF CONTRACT. Instead of giving me a bunch of phones, and making me spend hours on hold for nothing repeatedly, I might have came back to them. Instead, I eventually (my Alltel account got bought) ended up on AT&T.

Verizon's coverage has got much better than it was (it's similar to what Alltel's coverage was back then - ca. 2005-2006), but AT&T has made massive enhancements and the coverage area is much wider than Verizon's. All HSPA+ which blows away Verizon's EVDO (though to be fair, Verizon should have LTE by sometime next year here). HSPA+ is more than adequate with the caps though, and AT&T's caps are more generous.

And, best of all, with AT&T, while a couple people have been a bit clueless or had attitudes, 95% of people who work for AT&T are amazing. Hold times are almost always within a few minutes (vs. 30 minutes to an hour for Verizon, at least 6-7 years ago), and the network runs so much better.

I don't understand all the AT&T hate people have (even people IN MY AREA). I mean seriously Verizon feeds their customers something. I can have great HSPA+ signal on my phone, be surfing the web doing what ever, and watch a Verizon friend (one specific friend... but there's others like him) unable to do anything with his phone and curse at it. When I told him "shoulda got AT&T" he said "well, Verizon's better almost everywhere else, it's just this spot" all defensively. But it's not. There's very few places in Montana where Verizon's better (though there are some).
 
peterjhill said:
So, apparently the Verizon store I purchased my LTE iPad is not capable of selling pre-paid data LTE iPads.

I was surprised to get a bill this weekend. It turns out I had a post-paid account. I called up verizion, they said they would have to cancel the account and pro-rate the bill, then I'd have to get a new SIM from the store.

went to the store this morning, after waiting for 15 minutes, I was talking to the person who sold me the iPad a couple of weeks ago. After 15 minutes he said he could not give me a new CM without a post-paid account contract. He said I would have to call customer service.

I opened the Cellular data -> View Account and it said that i could not use the sim and had to get a new one.

I called the number provided by the iPad and 6 people later, this person is calling up the store where I purchased the iPad and trying to figure out what to do.

WTF. I never ever ever had this problem with my ATT iPad.

I still do not have a data plan and working SIM
Click to expand...

Verizon is just being stupid on this issue, plain and simple. But the good news, you can sidestep them and purchase a new Verizon 4G sim card off eBay. Read this thread for confirmation:

https://forums.macrumors.com/threads/1351655/
 
Verizon ********

I finally got my verizon iPad working with a pre-paid plan. The 6th phone support person had to call the store I had been in an hour earlier and explain to them how to do their job.

While waiting the 15 minutes for them to get the sim, I talked with another of the managers there. I asked him if you could buy a pre-paid plan ipad in the store, and he said, no. You have to buy them online or from apple, because from the apple store you are "buying it out". I asked him what he meant by that, and he said it is different when you buy it from apple. I said I didn't understand what he meant, since they cost the same in both places, he did not have an answer.

I then asked who would think the post-paid plan is a good deal.
post paid =
$35 activation fee
if you cancel your account, you need to pay another $35 activation fee
If you run out of data, you pay overage

prepaid
no activation fee
easy to cancel
if you run out of data, buy more and your clock starts over from that date.

The MANAGER did not believe me when I said that the pre-paid ipad plan didn't have an activation fee. After a minute of back and forth saying, no it doesn't, I had to look it up on my phone, on the verizon site, and show it to him.

He was a freaking manager! He gave some lame excuse about how on the android tablets, they do have a reactivation fee and it must be some special apple thing. He was a freaking manager! WTF, know your freaking product.
 
I'm a little surprised this issue hasn't made the front page of macrumors yet or as an official story on any other tech site. It seems a rather serious inconvenience for those with a Verizon iPad.

I imagine that Verizon will change their system in the very near future, but there is nothing like negative publicity to expedite the process.
 
l2yangop said:
Any new updates on this? Went to Verizon today and they wouldn't give me a sim for my 4g ipad
Click to expand...

PEOPLE! VZW will not "give out" a PREPAID sim card. No idea why. Really moronic.

Some folks have got lucky (or so they say) but it is against company policy for some dumb-ass reason unless they create a POSTPAID account for you with the sim.

Stop trying to deal with those morons at VZW and buy one off eBay for $5. It's just not worth the aggravation dealing with those idiots.

This has been covered MANY times here since March.

https://forums.macrumors.com/threads/1351655/
 
😱🙁🙁🙁🙁🙁🙁

I am sooo annoyed. I cannot believe this has happened to me to. My plan automatically renewed this month and I did not need it anymore so I wanted to make sure it did not happen again for next month. My options were deactivate now or deactivate later. There was not an explanation as to what each meant. Yes, I should have started researching to figure it out before I hit deactivate now, but I did not. Actually, I should not have had to research it. Really Verizon? After all this time you could not make it clear? I was on hold with Verizon for 30 minutes last night before I gave up. Apparently, I have to now locate a new sim card - not at Verizon despite the message on my iPad which says to call Verizon or go to a Verizon store (and the number they give for Verizon is the wrong department) and I am out $50 for this month's service. Why, oh why did I choose Verizon over ATT? I have had an ATT iphone for the longest time and have found customer service has been fabulous.
 
Last week out the blue my 3 month old ipad3 (Verizion) a window poped up that said invalid SIMM I poped out the SIMM and reinserted it worked for an hour then got same message invalid SIMM called Verizion they told me to go Verizion store and get a new SIMM they said they would mark it on my account. Went to store they poped new one in and it's good to go.
 
Jane333 said:
😱🙁🙁🙁🙁🙁🙁

I am sooo annoyed. I cannot believe this has happened to me to. My plan automatically renewed this month and I did not need it anymore so I wanted to make sure it did not happen again for next month. My options were deactivate now or deactivate later. There was not an explanation as to what each meant. Yes, I should have started researching to figure it out before I hit deactivate now, but I did not. Actually, I should not have had to research it. Really Verizon? After all this time you could not make it clear? I was on hold with Verizon for 30 minutes last night before I gave up. Apparently, I have to now locate a new sim card - not at Verizon despite the message on my iPad which says to call Verizon or go to a Verizon store (and the number they give for Verizon is the wrong department) and I am out $50 for this month's service. Why, oh why did I choose Verizon over ATT? I have had an ATT iphone for the longest time and have found customer service has been fabulous.
Click to expand...

You're not out the money. that happened to me and I called and disputed the charge with the cc company. got it back in 2 weeks time

----------
TB07-NJ said:
PEOPLE! VZW will not "give out" a PREPAID sim card. No idea why. Really moronic.

Some folks have got lucky (or so they say) but it is against company policy for some dumb-ass reason unless they create a POSTPAID account for you with the sim.

Stop trying to deal with those morons at VZW and buy one off eBay for $5. It's just not worth the aggravation dealing with those idiots.

This has been covered MANY times here since March.

https://forums.macrumors.com/threads/1351655/
Click to expand...

NO WAY MAN! Its the principal of the matter. Of course i have $5 to spare, but this is PATHETIC customer service.
 
Update

I went into the Verizon store after lunch to see if I could resolve this problem. The sales person was familiar with what happened, but said they did not have authority to do anything because it is a prepaid account. So, he called the same number I called from home. We eventually got to the right person who authorized a new SIM card (which was necessary). She also said she would give me another month of service to put me back in the same position. Great news! However, not so easy. Kevin, Bert and Jessica worked with me for two hours to fix my iPad. Finally, Kevin said he would finish up the process for me so I could go back to work. I am now waiting for his call. Hopefully, this will resolve the issue! This is so ridiculous though. Verizon, what are you thinking???? I do have to say the customer support so far has been great. They have been working hard trying to make it right. I will update again when I actually get my iPad back. Now I have to make up the two hours of lost time for work....
 
I'm still confused with how this works. So basically for Verizon, you have to press Cancel Plan > Delete Account Later > Reset Subscriber services in order to preserve the SIM card?
 
@ wordolife - clearly, I am not the right person to ask...... If and when I get my iPad back, I will ask and post if nobody else has. Speaking of which, still have not heard back from Verizon.......
 
Jane333 said:
@ wordolife - clearly, I am not the right person to ask...... If and when I get my iPad back, I will ask and post if nobody else has. Speaking of which, still have not heard back from Verizon.......
Click to expand...

Alright thanks. Just want to know since this isnt apparently as straight forward as it seems
 
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