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They are betting they will make much more money pressuring customers for extra profits vs the loss incurred from having Shy Ronnie not want to come to their store because it's irritating.

It ain't just "shy ronnie" who doesn't want to come in. It's people like my roommate who just tend to get pissed off if the salesperson doesn't get the idea he wants to be left alone and if he has a question, he'll ask it.

Yes, there are a lot of rubes who can easily be talked into something. There are also people who know what they want or are looking for who don't want the salesperson's "help" unless they have a question (and sometimes not even then).

You sure you have even taken one class of psychology? Ok, I guess I can believe that. I can't believe though that you've had much experience dealing with people with your small, small understanding of people and their motivations.

Maybe you're one of those salespeople who you pretty much have to tell, "**** off!" because they can't get that the only thing they are doing by refusing to take I'm not interested as an answer and don't realize they are doing their cause more harm than good.

Yes, there are times when you are better off leaving the customer alone. There are times when you are better off selling the product. It depends on the person and a good salesperson doesn't rely on either but relies on being able to tell who they are talking to.

You, apparently can't when you take one statement, and you can't even see the tone that it was made, and totally spin it into something else. All I read in that statement is that he doesn't like pushy salesmen. He said nothing about them scaring him or that he felt forced to buy anything, and yet you wanted to infer that.

So either you are socially inept at dealing with people since you only want to infer your own feelings on them, or you just want to argue your own argument and twisting people's words around to make your argument look better (I actually suspect the latter. I also am very suspicious about your claim of studying a lifetime of psychology).
 
$40 vs $5? I would have agenda too! That is too big of a discrepancy to expect impartiality from someone working on commission.

Its actually more than that when you go into a authorized retailer. I own a store and the difference in comission is roughly $30 for an iphone (secondary lines) vs. $100-$300 on a droid.
 
Verizon employees don't get any different commission from one phone to the other, they get commission on the contract. I just asked a manager friend who works there (You'll have to read through the english, he's drunk and at a baseball game right now):

well your manager friend is wrong. Iphone commission is a flat commission. While any other phone depends on price plan, existing data or not; etc.
 
also to put this into perspective, we verizon guys see a bunch of idiots walk in everyday. I can't even begin to count how many people have come into my store thinking the iphone 4 is 4g. Or how droids arn't good b.c they don't have any apps.

A lot of people come in not knowing what they want and want our opinions. So we give it to them. Also we don't just push to sell a more profitable phone. If we get returns thats a BIG issue. We try to qualify the customer and give them what they need. I've had multiple customers come in that email 100 emails/day, and just make tons of phones calls. No web browsing or stupid apps needed. They try the iphone or droids and end up hating them and than come back for a blackberry even though that what was my first recommendation.
 
So your saying they are getting $300 commission on a $700 phone? I call bs.

lol how can you call bs on something you know nothing about? it highly depends. On the iphone its jsut a flat comission. However, on non-iphone sales it depends on the contract.

For example, our most profitable phone is probably the LG Vortex. We pay roughly $200 for it. We sell it to the customer for free after a $50 rebate. We get paid $200 on a $80 primary line. + $270 for a data comission. so thats $200+270+50= 520-$200= $320 profit.

However, you must realize not all our sales are on primary lines. Secondary lines get much less compensation. $130.

Also compensations stay the same but cost of the phone changes. So if i sell a droid X which costs roughly $400 and sell it for $100, i only make $200 on a primary line.
 
So your saying they are getting $300 commission on a $700 phone? I call bs.

btw the cost of the phone isn't what we're selling. We get paid on the back end from verizon. So its not $300 commission on a $700 phone. It's $300 commission on a customer worth atleast $2000-$3000.

oh and this is different from corporate stores b.c this is how authorized retailers get paid, which they use to pay their employees and rent; etc.
 
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btw the cost of the phone isn't what we're selling. We get paid on the back end from verizon. So its not $300 commission on a $700 phone. It's $300 commission on a customer worth atleast $2000-$3000.

oh and this is different from corporate stores b.c this is how authorized retailers get paid, which they use to pay their employees and rent; etc.


I work for an AT&T authroized retailer and he is correct!...but correct me if i'm wrong the $300 commission you make after all is said and done is NOT what you actually pay your reps...our store gives us 25% of profit (or commission) plus $10 an hour...if you do give them it all I need to come work for you! :p
 
I work for an AT&T authroized retailer and he is correct!...but correct me if i'm wrong the $300 commission you make after all is said and done is NOT what you actually pay your reps...our store gives us 25% of profit (or commission) plus $10 an hour...if you do give them it all I need to come work for you! :p

lol. I pay my employees 30% comission + $8/hr base. It comes out to almost the same if not higher for them, However it motivates them much more.

Regardless to the employee iphone vs. droid commission is sometimes 10 times greater when selling a droid compared to an iphone.
 
Guess again. :)

lol agreed. verizon is big in droid phones. We have customers come in all teh time asking for a droid only. Since droids have been out for almost 2 years with verizon all their friends have droid and recommend them. They really sell themselves.
 
To clear things up, Verizon Corporate sales professionals get paid off of a complex algorithm involving activations and data plans, nothing to do with devices. (these guys make thousands)

Verizon Resellers on the other hand have varying pay systems and yes the ground level employee may have varying motivations to push one handset over the other.

So people arguing one vs the other realize you're both right, just not specifying the two establishment types.

Surely, judging by the info in the ops' op, this was a reseller he was at.
 
lol how can you call bs on something you know nothing about? it highly depends. On the iphone its jsut a flat comission. However, on non-iphone sales it depends on the contract.

For example, our most profitable phone is probably the LG Vortex. We pay roughly $200 for it. We sell it to the customer for free after a $50 rebate. We get paid $200 on a $80 primary line. + $270 for a data comission. so thats $200+270+50= 520-$200= $320 profit.

However, you must realize not all our sales are on primary lines. Secondary lines get much less compensation. $130.

Also compensations stay the same but cost of the phone changes. So if i sell a droid X which costs roughly $400 and sell it for $100, i only make $200 on a primary line.

How do you know I know nothing about it? What I said is in fact true, you said it yourself. The company gets $300 commission for selling the phone...you give your employee 30%.
 
Ok I work for AT&T COR and we do NOT get any commission on phones. Only plans / features / accessories. Verizon COR is the same.

We do have sells incentives sometimes where if we sell so many of a specific device we can win prizes. That's about it.

There is a difference in this thread where some people are talking about COR and some are talking about indirect. Different things.
 
Ok I work for AT&T COR and we do NOT get any commission on phones. Only plans / features / accessories. Verizon COR is the same.

We do have sells incentives sometimes where if we sell so many of a specific device we can win prizes. That's about it.

There is a difference in this thread where some people are talking about COR and some are talking about indirect. Different things.

agreed.

Also realize that verizon employees for the past 4 years have been trained to push other phones besides the iphone because we didn't have it. That training still sticks with us. Since droids came out we had training shoved down our throat about it. Most verizon employees use certain phones like the Droid X and Dinc
 
probably more commission to be had on the day..

+1 Back when I was in wireless sales you could tell which phone had better commission or a spiff by just watching what customers walked out with. I swear they could walk in wanting a tiny flip phone and I'd find a way to talk them into that high-commission brick phone more often than you would think possible. :p

That or they just don't like Apple.

Edit: Oh wow, the water's pretty hot in here. *quietly walks away*
 
I had a Verizon guy tell me their margin on iPhone is next to nill so they push other stuff, iPhone is just to get people in the door.

That being said, Apple store folks always look at me like I'm the devil when I tell them I use VMWare and Windows vr, he, he :)
 
I had a Verizon guy tell me their margin on iPhone is next to nill so they push other stuff, iPhone is just to get people in the door.

That being said, Apple store folks always look at me like I'm the devil when I tell them I use VMWare and Windows vr, he, he :)

lol exactly, i remember one of my experiences with a local apple store. It was right near the time of the iphone for verizon launch. this sales man kept asking me why i had a blackberry and that the blackberry can't facetime blah blah blah, even tho i email more than any thing. pretty much saying everything sucked except the iphone. Pretty annoying guy. knew nothing about any phones except the iphone.
 
I went in with my friend a little while ago, he was looking into getting an iPhone 4, and every Verizon employee tried to turn him against it. The thing is, they know the iPhone will sell well, so their manager is probably telling them to try and get people interested in Android. And also, almost all the Verizon employees are walking around with Android devices, they're super biased because for years Verizon didn't have the iPhone, so they had to go with Android, and I guess now they've turned away from it. I personally think it's stupid. The guy was trying to get my friend to get a phone he didn't even want.
 
I went in with my friend a little while ago, he was looking into getting an iPhone 4, and every Verizon employee tried to turn him against it. The thing is, they know the iPhone will sell well, so their manager is probably telling them to try and get people interested in Android. And also, almost all the Verizon employees are walking around with Android devices, they're super biased because for years Verizon didn't have the iPhone, so they had to go with Android, and I guess now they've turned away from it. I personally think it's stupid. The guy was trying to get my friend to get a phone he didn't even want.
Every verizon store employee has an Android phone with some lame case...its like there trend. They also always use the "Android apps are free". Are they forgetting about the paid ones? Jesus!
 
Every verizon store employee has an Android phone with some lame case...its like there trend. They also always use the "Android apps are free". Are they forgetting about the paid ones? Jesus!

LOL I know! That's exactly what they tried telling my friend. Like.. I don't know what planet they've been living on since 2008, but I'm pretty sure the iTunes app store has a lot of amazing, free apps.
 
LOL I know! That's exactly what they tried telling my friend. Like.. I don't know what planet they've been living on since 2008, but I'm pretty sure the iTunes app store has a lot of amazing, free apps.

Yeah but the consumers don't know that so they can get away with making up fake straw man comparisons, misleadingly contrasting two things that are actually irrelevant just to pose the decision in a format that the consumer can wrap their head around and one that is beneficial to their hidden agenda.

Facts and accuracy are irrelevant to them lol. They are just doing what they can, working a job every day, trying to survive and put food on the table.
 
At verizon stores I can see the employees being used to selling all smart phones on an equal playing field. They don't treat the iPhone as the mecca of smart phones. Its just another smart phone, in a store where smart phones for the last two years have been sold at the quantitative level of specs (where the iPhone sucks in comparrison to android phones) rather then how at&t sells smart phones at the qualitative level(where the iphone has a better chance). Also verizon is still the android strong hold. They still have android phones as their flag ship phones and they run ads for android tablets.
 
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