I would say "it's just a phone", but hell, I'm taking a half day off work so I can stare at the door waiting for FedEx to stop by on Friday...
I'm not taking the day off work but I will definitely pick mine up from the fedex office after work @ 7pm.
Never use a case or screen protector. Its fine as is silly.
See above.
Don't worry. You will get a phone on Friday!
Me too. Sitting in newark.
Be happy.
I'm very torn between never EVER going back into Verizon and needing their amazing service in my area. If anyone is up for literally the WORST customer service story ever that occurred over the course of 3 days...here it is:
So we (my fiancé and I) knew we wanted to switch to Verizon from AT&T with the preorder on 9/12 so we decided to try to make it as easy and smooth sailing as possible for the preorders by setting up an account on edge ahead of time with an old Verizon phone we had lying around our house. All was well and good we were so happy to have done things ahead of time to try and cut corners where we could when ordering the phones during that mad hour of 3am EST. They approved us of up to $2000 in Verizon equipment which we knew would be perfect since we were getting two iPhone 6's (64GB). We got in and order our phones around 3:15am and on the website after it submitted our order it told us that we would get our phones by 9/19. Shortly after we got an email about both orders being on hold and to contact a specific department. And of course that department didn't open until 8am so we had to wait until the morning to call in and have it taken off hold. We called in and they released our phones from the hold and they told us everything was in the clear and that there was nothing else that needed to be done. All the while we were still confused because we hadn't received a confirmation email. Things were okay other than the fact that we felt like we were left in the dark and wanted to know exactly what was going on...why we hadn't received a confirmation email confirming our order and most importantly our delivery date!! So we made at least 15 calls from Friday until Sunday just trying to get some answers which we never did because none of the reps know what they are talking about. So we excepted the fact that we will just have to keep watching their website and these forums for help since it's clear Verizon doesn't do any good.
We kept an eye on our Verizon account and today it went from processing to cancelled. We freaked out and called Verizon and they were convinced that WE had cancelled our order. (Mind you, we told them the whole story as soon as we got on the phone with them but they just don't seem to get it!!?) We clarified it with them and someone told us that they re-placed the orders for us and that they were attached to the old orders so there would be no change in the delivery date then transferred us to another department (the fraud department so that we could go through the same initial process of having them release our "on hold" phones). We wait and wait on hold for this department only to have it be the WRONG department so they transfer us AGAIN. We wait and wait some more and once we get there they tell us that the old orders were never cancelled and are still there along with ONE new order (which there were supposed to be TWO new orders to replace the two old ones) so we were transferred AGAIN back to the place that had re-placed the orders for us. We get there and have to, of course, re-explain the WHOLE ungodly situation again. Which we were then told that the older orders were indeed cancelled and that there were two new orders there though. So we asked what was going on because we keep getting bounced around and we just want to know if our phones are ordered and coming AS THEY SHOULD BE on 9/19 and the woman all the sudden goes well I can't tell you that....we don't know when you will get it. So at this point we are so mad that she is now saying she doesn't know when we will get them and that we definitely won't get them on 9/19.
At this point we ask to speak to a manager because we are so rip ****. She lets us speak to a manager and he gets on and says okay so the rep that you were just talking to filled me in and she said that you guys cancelled your orders and I see here you placed two new ones..? NO WE DID NOT CANCEL OUR ORDER. It was cancelled on its own or by you guys. We didn't do anything!! Why would we cancel our orders then re-order them a few minutes later?!
The manager then looks into the cancellation and comes back to tell us that the reason our orders were cancelled was because we can only have a $500.02 allowance for Verizon equipment (even though we were told we had a $2,000 allowance previously...why would a rep just make up that number??) so we just cancelled the orders that were going to cancel again anyway and closed the account entirely but noticed that they expect us to pay our bill of $196 for 3 DAYS when we weren't even using the phone because we have our current phones with AT&T. So we call to try to have that bill removed as it isn't merited in this situation (we are still unsure of how the bill was that high to begin with because they waved the activation fee when we first set it up and we went onto the CHEAPEST plan we could).
We call them up and they say that they will talk to the financial department and they put us on hold while they do it. Then all of the sudden after about 10 minutes of waiting for the same guy to come back we are transferred to another department. We talk to them about the situation and at the end of telling them about how we had only had the account for 3 days and we hadn't even used the phone they ask "so you'd like to pay your bill?" NO WE WOULD NOT YOU ****ING *******S. I can't believe a normal human being would expect someone to pay for a service that was active for 3 days and not even used!!! So we tell them no and re-explained the situation AGAIN. And they tell us that they can't handle that type of thing and that the department that handles that is the one we were just in.seriously Verizon is the ****ing worst. So he transfers us back only to have this message come on that says to call during their business hours of 7am-11pm. (IT WAS ****ING 11:02!!!!!!!)
So now this is where we are at. I am so beyond angry and upset. I can't believe these people..I really can't. I don't know how stupid a group of human beings can be. How can they all be THAT bad?!! Why couldn't we get ONE good rep. I don't get it. So alas we are back at my original statement of....I'm stuck in this predicament of whether I want to go back to that ****** ass situation for the excellent phone service.
Sorry to take up like a whole page with my rant. If you read it or even skim it, maybe you guys might understand
I read this whole thing and just about vomitted.
We Have 103 Pages In This Forum
AT&T Has 86 Pages
T-Mobile Has 92 Pages
Sprint Has 11 Pages LMAO.
Lets Keep Talking Guys
TALK MORE.
You will be fine. Don't worry.
You will get it. Don't worry.
It will. Don't worry.
For all you guys who had your credit cards charged over the weekend...
Did that pending charge actually post to your account overnight like mine did? I've never been so happy to see something post before
Mine is still in pending state. Probably fully post sometime later this week. Who cares?
They should've assigned a way for you to login in the signup process.
Holy hell!!!
I'm going to get a Prozac prescription from my Doctor just to cope with this stressful thread!
Don't worry. Be happy.
I have the exact same thing! Ordered my phone on Saturday. SATURDAY. lol! I was up at 3 am EDT for the pre-order but they ****ed my order up so I cancelled and placed it again on Saturday. Now its shipped.
WHAT???? WHY???
You will get it on the 19th.
EVERYONE WILL GET THERE PHONES ON THE DAY YOUR CONFIRMATION EMAIL SAYS.
