brisbaneguy29
macrumors 6502
Considering tell them to jam it up their ***. Maybe if I tell them I am going to buy a Dell instead I might get some movement.
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Waiting for 27" Quad to SHIP thread
- Thread starter dwd3885
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Considering tell them to jam it up their ***. Maybe if I tell them I am going to buy a Dell instead I might get some movement.
I ordered Oct 25th and there is still a big hole on my desk waiting to be filled.
This is my first mac purchase and Im well.....PISSED to say the least. The last month has been a slow change from exitement to bitter disappointment. Currently looking at all items on phase 2 and 3 of this purchase to be " other than Apple products ".
Oh I should mention that I have been away from this forum for the past few days as my wife has just given birth to our first baby. Was hoping that I would see some movement on my order while I was away. Actually I was planning on doing some quick video edits and sending off to friends and family. Looks like that wont happen. Thanks Apple.
fruitpunch.ben
macrumors 6502a
Mine still shows delivery date unknown, and according to UPS on the phone it will be delivered tomorrow! The whole quad core shipping thing is a bit of a farce to say the least!
Well, mine has shipped. It's in Shanghai with an estimated delivery date of Friday by 10:30 am.
Ordered 11/16 evening, prepared for shipment 11/23 afternoon, shipped 11/23 evening.
Ordered 11/16 evening, prepared for shipment 11/23 afternoon, shipped 11/23 evening.
Jealous! Prepared for shipment 3-4 hours ago myself. Ordered 11/14 (Apple time) but it was really around 1AM on 11/15...
Sort of upset that they seem to be doing shipments so out of order. I was really hoping it would be officially Shipped today so that I could get it this week. I think that Thanksgiving is mucking things up though, and I'll inevitably not receive it until next Monday. (My original guess)
prepared for shipment
Well, for anyone who's interested... my reorder i7, 2TB, 4GB changed it's status to "Prepared for Shipment" late tonight (Nov 23rd). It was reordered on Nov 14th. Good times. 😎
Well, for anyone who's interested... my reorder i7, 2TB, 4GB changed it's status to "Prepared for Shipment" late tonight (Nov 23rd). It was reordered on Nov 14th. Good times. 😎
zerolight
macrumors 6502a
WTF does everyone else get a tracking number but me? Mine shipped on the 21st but still says synchreon technologies or something. Says tracking details from final courier will be updated shortly, but they aren't. Apple Customer services are telling me nobody gets a tracking number till delivery day. Balls.
tarasis
macrumors 6502a
Funnily enough my delivery date still says unknown but it is being delivered today it seems.
I was going to post bemoaning mine getting stuck at the Hamburg Hub (it was for a time, there was an exception of some type) but they seem to have sorted out whatever the problem was.
24 Nov 2009 09:17:07 Hamburg Out For Delivery.
24 Nov 2009 07:48:57 Hamburg Shipment Held In Warehouse. Follow Up Actions Underway.
24 Nov 2009 07:03:24 Hamburg Shipment Received At Destination Depot.
I am so glad its coming today as my wife is off work and so there will be someone here all day.
I was going to post bemoaning mine getting stuck at the Hamburg Hub (it was for a time, there was an exception of some type) but they seem to have sorted out whatever the problem was.
24 Nov 2009 09:17:07 Hamburg Out For Delivery.
24 Nov 2009 07:48:57 Hamburg Shipment Held In Warehouse. Follow Up Actions Underway.
24 Nov 2009 07:03:24 Hamburg Shipment Received At Destination Depot.
I am so glad its coming today as my wife is off work and so there will be someone here all day.
dronus
macrumors 6502
How it is
Cross posted from the aussie thread, thought you might be interested...
Ok i did quite a bit of investigation today, and over the past few weeks and here are some interesting bits of information.
Apple (Australia) has several departments in relation how you and me receive orders.
There is a business department that deal with business orders.
There is an online department which deal with internet orders.
There is a reseller department which deal with resellers.
There is a government department which deal with Government orders.
When the new iMac was released it was done so before it was physically being manufactured. There was a hold up with video cards and CPU's and the relating software (10.6.2).
The Imac was released for order via all of the channels listed above at the same time, taking pre-orders until production started. The shipping status was "Ships: November" for every order.
When production started and Apple were able to start sending out the units they cut over to a different orders "database", leaving the preorders on the "old one", and the new ones went onto the "new one". They started shipping with some inhouse orders, then started on the new database of online orders only. The other ordering channels were put on lower priority while the online orders were filled.
Unfortunately for anyone who was on the preorder list your order didnt even make it to the production facility for fullfillment. Only in the case of you calling up to complain was the order cancelled and recreated in the new queue, taking on the current shipping timeframe. At this stage, shipping was changing to 5-7 days around the world.
Production ramped up and mostly US orders were filled.
Soon after, the shipping time changed to 3-5 days and the US apple stores started to stock various configurations. Overseas orders were trickling though for orders placed after the changeover date.
New orders which had shipping 3-5 days took precedence over the older 5-7 days, and the Ships: November.
Pre-orders were untouched unless complained about, their shipping was still anytime in November. Partner channels like retail and govenment had pretty much no orders released.
Recently as people complain the preorders are being filled, and online orders are taking less than a week to most places in the world, with the occasional shipping bungles here and there. Video and hard drive issues were being reported and fixed. Australian Apple shops start to stock base configurations, and any configurations the account holders have ordered to stock. Reports of the November shipping cut off were fading fast.
Retail outlets (David Jones, JB HIFI, DSE, Myer) etc are currently as i type this not receiving any units. The shipping date was supposed to be the 25th November, but the Retail resellers arm of Apple in Australia (excludes apple stores) is currently not receiving any orders to allow constant supply to the online and apple store orders. This is called order constraint. If you are CTO or BTO forget it, but if you have a base config you could get it shipped if you complained to the right people. Most retail resellers insist you go BTO when you order so not many were getting out.
Bottom line is.
If you ordered through the online apple shop and your status still shows "not yet shipped" call apple orders support on 133 622, option 1,2,1 and give them your W order number. They will be able to move your order over to "the new system" and you should be on your happy way. This might involve cancelling your current order and reordering.
If you ordered though a business or educaition account, call your account manager and your order can be either made, or shipped from stock allready in Australia (Sydney).
If you ordered from a retail shop that does not yet have stock you are up shi* creek without a paddle. With the current demand our orders will not ship from Shanghai until an estimated second week in December, arriving with any luck on your door step in the 3rd week of December. This is at current demand rates, and can slip either way. Cancelling and placing another order with the reseller will not help. Reordering though the online shop probably will. Hounding the retail store to put pressure on their apple account manager is probably the best thing to do.
I have talked to many people at Apple in Australia, Singapore and USA, and most areas are isolatated and cannot cross boundaries. The Orders help number has been instructed to not give any information to customers who didnt order via the apple online shop. They now insist that you contact the retail store for information which, chances are, they dont have.
This is a very annoying situation for anyone who has ordered via the resellers, and for the resellers themselves as people get pissed off and cancel their orders to order directly online. The lack of communication, and the unfair dropping of the preorders will have consequences that have not yet been felt in the media.
I personally preordered through a reseller so i am double screwed.
I Hope this is of some entertainment or information.
Cross posted from the aussie thread, thought you might be interested...
Ok i did quite a bit of investigation today, and over the past few weeks and here are some interesting bits of information.
Apple (Australia) has several departments in relation how you and me receive orders.
There is a business department that deal with business orders.
There is an online department which deal with internet orders.
There is a reseller department which deal with resellers.
There is a government department which deal with Government orders.
When the new iMac was released it was done so before it was physically being manufactured. There was a hold up with video cards and CPU's and the relating software (10.6.2).
The Imac was released for order via all of the channels listed above at the same time, taking pre-orders until production started. The shipping status was "Ships: November" for every order.
When production started and Apple were able to start sending out the units they cut over to a different orders "database", leaving the preorders on the "old one", and the new ones went onto the "new one". They started shipping with some inhouse orders, then started on the new database of online orders only. The other ordering channels were put on lower priority while the online orders were filled.
Unfortunately for anyone who was on the preorder list your order didnt even make it to the production facility for fullfillment. Only in the case of you calling up to complain was the order cancelled and recreated in the new queue, taking on the current shipping timeframe. At this stage, shipping was changing to 5-7 days around the world.
Production ramped up and mostly US orders were filled.
Soon after, the shipping time changed to 3-5 days and the US apple stores started to stock various configurations. Overseas orders were trickling though for orders placed after the changeover date.
New orders which had shipping 3-5 days took precedence over the older 5-7 days, and the Ships: November.
Pre-orders were untouched unless complained about, their shipping was still anytime in November. Partner channels like retail and govenment had pretty much no orders released.
Recently as people complain the preorders are being filled, and online orders are taking less than a week to most places in the world, with the occasional shipping bungles here and there. Video and hard drive issues were being reported and fixed. Australian Apple shops start to stock base configurations, and any configurations the account holders have ordered to stock. Reports of the November shipping cut off were fading fast.
Retail outlets (David Jones, JB HIFI, DSE, Myer) etc are currently as i type this not receiving any units. The shipping date was supposed to be the 25th November, but the Retail resellers arm of Apple in Australia (excludes apple stores) is currently not receiving any orders to allow constant supply to the online and apple store orders. This is called order constraint. If you are CTO or BTO forget it, but if you have a base config you could get it shipped if you complained to the right people. Most retail resellers insist you go BTO when you order so not many were getting out.
Bottom line is.
If you ordered through the online apple shop and your status still shows "not yet shipped" call apple orders support on 133 622, option 1,2,1 and give them your W order number. They will be able to move your order over to "the new system" and you should be on your happy way. This might involve cancelling your current order and reordering.
If you ordered though a business or educaition account, call your account manager and your order can be either made, or shipped from stock allready in Australia (Sydney).
If you ordered from a retail shop that does not yet have stock you are up shi* creek without a paddle. With the current demand our orders will not ship from Shanghai until an estimated second week in December, arriving with any luck on your door step in the 3rd week of December. This is at current demand rates, and can slip either way. Cancelling and placing another order with the reseller will not help. Reordering though the online shop probably will. Hounding the retail store to put pressure on their apple account manager is probably the best thing to do.
I have talked to many people at Apple in Australia, Singapore and USA, and most areas are isolatated and cannot cross boundaries. The Orders help number has been instructed to not give any information to customers who didnt order via the apple online shop. They now insist that you contact the retail store for information which, chances are, they dont have.
This is a very annoying situation for anyone who has ordered via the resellers, and for the resellers themselves as people get pissed off and cancel their orders to order directly online. The lack of communication, and the unfair dropping of the preorders will have consequences that have not yet been felt in the media.
I personally preordered through a reseller so i am double screwed.
I Hope this is of some entertainment or information.
Mine was shipped on 14th Nov. Currently in transit. Estimated arrival has gone from 27th to 26th (Subject to change). It has been saying "Tracking number to be supplies shortly", for the last ten days.
UGH... Got tracking info and it saddens me. Exactly as I figured:
"Package received after FedEx cutoff"
So it just missed the cutoff between a Friday (27th) delivery and a Monday (30th, the current estimate) delivery, it seems. This upcoming weekend is going to be excruciating for me, unless I can go to some building to pick it up... Figures Thanksgiving was going to ruin my life. I don't even observe Thanksgiving, as nationalism = evil (haha). Should have ordered a few hours (or a day) earlier. 😡
Well, now that I have tracking I guess I won't be partaking in this thread anymore. It does say "SHIP" and not "DELIVER" after all.
"Package received after FedEx cutoff"
So it just missed the cutoff between a Friday (27th) delivery and a Monday (30th, the current estimate) delivery, it seems. This upcoming weekend is going to be excruciating for me, unless I can go to some building to pick it up... Figures Thanksgiving was going to ruin my life. I don't even observe Thanksgiving, as nationalism = evil (haha). Should have ordered a few hours (or a day) earlier. 😡
Well, now that I have tracking I guess I won't be partaking in this thread anymore. It does say "SHIP" and not "DELIVER" after all.
SaSaSushi
macrumors 601
Glad to hear you finally got some real information out of them. Has your order been moved over to the new system then?
Well that's one advantage of living in Japan right now. Here, Thanksgiving Day is just a regular business day (although I cook a nice big turkey when I can get one).
The Japanese couriers usually get the shipments to anywhere in the country in one day regardless of holidays aside from maybe the biggie, New Years. The question for me is when they're going to actually ship it.
Now that my order has changed to 'Prepared for Shipment' I could easily see it sitting there like that with no further updates for another week. 🙁
Best of luck to all you for speedy shipments.
Congratulations! PFS to Shipped usually only takes one day.
Out of curiosity, i'm in Singapore and I got DHL Express, what about in Japan? My tracking has been stuck in "departed from facility" since Monday night (GMT+8).
By past experiences it goes to DHL's Hong Kong hub then comes to Singapore. The shipment acknowledgment email states that i'll be getting it tomorrow. Hopefully they stay true to their word.
This morning: my package has experienced an exception.
Departure scan in Louisville, KY at 4:52;
Scheduled connection missed in Mississauga, ON. That was at 5:55.
Did it really take only an hour to get from Kentucky to Ontario?
Departure scan in Louisville, KY at 4:52;
Scheduled connection missed in Mississauga, ON. That was at 5:55.
Did it really take only an hour to get from Kentucky to Ontario?
Ta-Da!
Ordered the 13th, arrived the 23rd, 10 days to the hour!
The only problem has been with the "free" printer. "Print Cartridge Problem". Otherwise, my new i5/8GB/2TB screams. Finally, an Aperture experience that does not require patience. I hope to get many years out of this beast.
Ordered the 13th, arrived the 23rd, 10 days to the hour!
The only problem has been with the "free" printer. "Print Cartridge Problem". Otherwise, my new i5/8GB/2TB screams. Finally, an Aperture experience that does not require patience. I hope to get many years out of this beast.
brisbaneguy29
macrumors 6502
brisbaneguy29
macrumors 6502
Surely sir with your abilities and mastery of time, you can go back and place your order earlier?
SaSaSushi
macrumors 601
Shortly after I saw your post (and 6 hours after my order changed to Prepared for Shipment) my order was changed to Shipped. 😀
Here in Japan so far as I know only domestic couriers handle all shipments once items reach Japanese soil via the international companies. So as far as tracking is concerned Apple only shows us the tracking data for when the goods are handed to the domestic courier. In my case that is Kuroneko Yamato. My shipping estimate is tomorrow morning, 11/25. As I mentioned before it's almost always overnight in Japan.
The only thing I can tell you about the courier used from Shanghai to Japan is that on Apple's order page it lists:
AJ Cons - Courier
I hope you will get yours soon!
Cheers.
SaSaSushi
macrumors 601
Still no change in tracking info, hopefully it'll change overnight like last time 😀 Congrats on your shipping!
Oh this is cool, if you search for Apple store pages with refurbished i7s, which none are available, the price is 1849 😛
I get this after the exception:
MISSISSAUGA, ON, CA 24/11/2009 6:23 ARRIVAL SCAN
This sounds very good. Strange that it isn't the Mount Hope hub, though. And it's just an "arrival scan," not a "destination scan." Could this mean they'll head out for delivery today? They'd better not send the shipment somewhere else!
I wonder how fast the turnaround is from delivery scan until a shipment goes out for delivery. It's time to call UPS...