WARNING about Apple Service

[chmania]

I started with Apple support and two hours on the phone. They told me there was nothing they could do. That's why I wrote to Tim Cook next, and a member of their executive team called me the following week. There is nothing else I can do to escalate this with Apple now.

Yes, I have a receipt from the UPS store. I dropped if off in person and have a physical receipt. The issue is that Apple claims that the watch they received is not the one I claimed to have sent. Someone swapped it on the way to the service center or on the way back.

Have you filmed you packing the watch?

 

[kryptticAZ]

Have you filmed you packing the watch?

I took photos, but did not make a video. I'm not sure what that would prove anyway. There's nothing to stop a person from filming a video and then opening the box afterward to remove the contents.

 

[kryptticAZ]

you quote UPS admitted responsibility Apple offered you a new watch yet your post title literally puts apple at fault . sorry but reality is you were offered a good replacement and an amicable solution which in a matter of days would have been resolved now try and get a fast response and an amicable solution in a short time from UPS who you quote admitted responsibility.quite frankly i would have accepted the offer of a new watch and learned a lesson in shipping small consumable items via UPS.

Well, yes. Apple is at fault. They are the UPS "customer" here and it is their responsibility to pursue remediation through them. UPS won't even talk to me since I'm not the one that paid for the shipping label. I didn't choose to use UPS, this is Apple's provided procedure. I paid them $100 for battery service and they sent me a label and box to use.