I don't understand your question...I did the advanced replacement. Wondering how they knew it was a ceramic?
why didn’t you just go to the Apple Store? They’re pretty close?I don't understand your question...
The closest Apple Store to me is about 2 hour round trip once you factor in driving, parking, and waiting in line at the store. The shipping option (which Apple recommends) is much more convenient--when everything goes as planned, of course...why didn’t you just go to the Apple Store? They’re pretty close?
I opted for the advanced exchange option, it’s taken nearly a month and no shipping date.
You keep beating that horse. That's not the value of your used watch. Take a few minutes and look up used prices for your watch. A few new replacements for that hold price are rotting on Ebay. Apple offered you a good deal. Likely the hold is to stop throwing the replacement on Ebay or elsewhere and sticking Apple the return.A friend of mine recently had their Ceramic S5 replaced by Apple care. Apple put a $1300 + tax hold on their credit card until the original unit was returned, so that is the value that Apple themselves attribute to this model.
I'm not asking for $1300. I'm asking for my watch back instead of a $500 base model that I have no use for.You keep beating that horse. That's not the value of your used watch. Take a few minutes and look up used prices for your watch. A few new replacements for that hold price are rotting on Ebay. Apple offered you a good deal. Likely the hold is to stop throwing the replacement on Ebay or elsewhere and sticking Apple the return.
I'm not asking for $1300. I'm asking for my watch back instead of a $500 base model that I have no use for.
They can't give you your watch back, that isn't Apple's fault. They have offered to compensate you.
Apple insures their shipments, right? They should at a minimum hand him the cash back that it was insured for, since they should be getting that from UPS. Sounds like they are trying to keep that cash and give him the cash equivalent in a used (or possibly new inventory saved for replacements) AL AW that he doesn't want. They arranged the shipping; he has no ability to file the claim with UPS and get the insured amount back.
The right thing to do in order (If option 1 is impossible, option 2 or 3 should be left up to the OP):
1) Provide a Ceramic AW of the same year model, refurbished with a new battery
2) Provide the insured amount received from UPS (likely to be delayed as the process plays out)
3) Provide a Ceramic AW of a newer year model (or one at the same initial price point) that they do have refurbished with a new battery.
To me, providing a newer(est) AL makes no sense...
Oh, I see. So, did you record the phone call, anyway? It’s always a good idea to have evidence, even when you’re making a claim to UPS or Apple.The rep was unwilling to share any information about that.
Everything appeared normal at the start. I dropped the package off and was tracked via UPS to Apple Service and confirmed received. I received an email a few days later that the service request was cancelled with no explanation. Later that same day, the wrong watch was delivered to my doorstep. I immediately called Apple Support and (after two hours on the phone), a Level 2 Supervisor told me that the service request was cancelled and my watch returned to me because it wasn't the Ceramic S5 I claimed to have sent in for service.
They stated that they never received the ceramic watch, and sent me back what they claimed I shipped. I'm not sure what screenshots or proof you are requesting--this was all on the phone.
Spot on. But bro just a side note the series 5 is the last gen of ceramic Apple Watch Edition; the 6 and 7 edition is titanium onlyApple insures their shipments, right? They should at a minimum hand him the cash back that it was insured for, since they should be getting that from UPS. Sounds like they are trying to keep that cash and give him the cash equivalent in a used (or possibly new inventory saved for replacements) AL AW that he doesn't want. They arranged the shipping; he has no ability to file the claim with UPS and get the insured amount back.
The right thing to do in order (If option 1 is impossible, option 2 or 3 should be left up to the OP):
1) Provide a Ceramic AW of the same year model, refurbished with a new battery
2) Provide the insured amount received from UPS (likely to be delayed as the process plays out)
3) Provide a Ceramic AW of a newer year model (or one at the same initial price point) that they do have refurbished with a new battery.
To me, providing a newer(est) AL makes no sense...
Spot on. But bro just a side note the series 5 is the last gen of ceramic Apple Watch Edition; the 6 and 7 edition is titanium only
In today’s AWs, an acceptable substitution is for a Hermes silver titanium Apple Watch S11 if a ceramic refurb series 5 ain’t existed in the AppleCare stockroom….Yeah, the “(or one at the same initial price point)” was meat to address that. And since he already has a Ti, the “(If option 1 is impossible, option 2 or 3 should be left up to the OP)” should cover that. In reality, Apple should be focused on option 2. I’m sure they are going to collect money from UPS, which by right is the OP’s money.
But offering an newer AL watch, just seems crazy…
If it was me, I would take any version of a SS or AWU over an AL replacement. It’s the least they can do. I would never want an AL AW…
No, I didn't think I needed to record the call. Now I wish I had though.Oh, I see. So, did you record the phone call, anyway? It’s always a good idea to have evidence, even when you’re making a claim to UPS or Apple.
In my case, that wasn't possible. I was on the phone for over 4 hours with supervisors, and the executive rep only called me after I wrote to Mr. Cook.For me, I usually chat with AppleCare so that I can keep records of the iMessages i have with them in case I need to request a replacement or repair for any of my devices.
Yes, I have all the emails but none of them have any "proof" of wrongdoing or responsibility.I completely agree that it’s absurd that they canceled the repair and didn’t mail back your watch. They also mixed it up with someone’s bashed Series 3 aluminum watch. But keep the emails; they still serve as evidence for your claims to UPS, Apple, and so on.
Just a note on this, there are some people who do not have Physical Apple Stores in their entire country, so they have no choice but to order from Apple Online and deal with them that way for returns, etc, as well.Always read the terms and conditions being sending your stuff in.
If you read it, you’ll realize Apple is the sole determinant of what you sent in and you are fully responsible for what happens until Apple claims receipt for your device. This applies to trade-in and service.
Given this, I’m surprised so many people are willing to mail stuff in rather than visit a store.
Darn. So really it’s still a needle in the hay to find the real culprit behind this story.No, I didn't think I needed to record the call. Now I wish I had though.
In my case, that wasn't possible. I was on the phone for over 4 hours with supervisors, and the executive rep only called me after I wrote to Mr. Cook.
Yes, I have all the emails but none of them have any "proof" of wrongdoing or responsibility.
Then rant at who took responsibility, UPS. You could have taken the new watch, sold it and bought another my precious old, close to obsolete watch.I'm not asking for $1300. I'm asking for my watch back instead of a $500 base model that I have no use for.
The amount of people siding with the 3+ trillion company is nauseating.
Almost every poster criticizing the OP just for sending a Watch to repair, like he did something crazy or inappropriate.
MacRumors users (specially those that own shares), are always alert defending the loved company as this forum is somehow connected to Bloomberg's Terminal and stuff posted here will push down the stock price.
OP has every possible right to receive the exactly same model of device that it sent to be repaired under Apple own instructions and shipment method.
Is not up to Apple to decide what is fair price for a device that is not obsolete or vintage.
It gets even crazier when the posters then attack the aesthetic choices of the OP, and try to wise up him lecturing about jewelry value vs tech devices.