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WARNING about Apple Service
- Thread starter kryptticAZ
- Start date
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why didn’t you just go to the Apple Store? They’re pretty close?
I opted for the advanced exchange option, it’s taken nearly a month and no shipping date.
The closest Apple Store to me is about 2 hour round trip once you factor in driving, parking, and waiting in line at the store. The shipping option (which Apple recommends) is much more convenient--when everything goes as planned, of course...
You keep beating that horse. That's not the value of your used watch. Take a few minutes and look up used prices for your watch. A few new replacements for that hold price are rotting on Ebay. Apple offered you a good deal. Likely the hold is to stop throwing the replacement on Ebay or elsewhere and sticking Apple the return.
I'm not asking for $1300. I'm asking for my watch back instead of a $500 base model that I have no use for.
They can't give you your watch back, that isn't Apple's fault. They have offered to compensate you.
Apple insures their shipments, right? They should at a minimum hand him the cash back that it was insured for, since they should be getting that from UPS. Sounds like they are trying to keep that cash and give him the cash equivalent in a used (or possibly new inventory saved for replacements) AL AW that he doesn't want. They arranged the shipping; he has no ability to file the claim with UPS and get the insured amount back.
The right thing to do in order (If option 1 is impossible, option 2 or 3 should be left up to the OP):
1) Provide a Ceramic AW of the same year model, refurbished with a new battery
2) Provide the insured amount received from UPS (likely to be delayed as the process plays out)
3) Provide a Ceramic AW of a newer year model (or one at the same initial price point) that they do have refurbished with a new battery.
To me, providing a newer(est) AL makes no sense...
I don't think Apple sell that model anymore (Ceramic Watch Edition) so they can't give him what they don't have. I also don't think it's reasonable to expect Apple to give him the full amount in cash value. Give him the current value of what the watch is worth which may be half, or offer a replacement which they did by offering a series 11.
I do think that Apple should have offered maybe the higher end Apple Watch series 11, not the Al one.
Oh, I see. So, did you record the phone call, anyway? It’s always a good idea to have evidence, even when you’re making a claim to UPS or Apple.
For me, I usually chat with AppleCare so that I can keep records of the iMessages i have with them in case I need to request a replacement or repair for any of my devices.
I completely agree that it’s absurd that they canceled the repair and didn’t mail back your watch. They also mixed it up with someone’s bashed Series 3 aluminum watch. But keep the emails; they still serve as evidence for your claims to UPS, Apple, and so on.
Spot on. But bro just a side note the series 5 is the last gen of ceramic Apple Watch Edition; the 6 and 7 edition is titanium only
Yeah, the “(or one at the same initial price point)” was meat to address that. And since he already has a Ti, the “(If option 1 is impossible, option 2 or 3 should be left up to the OP)” should cover that. In reality, Apple should be focused on option 2. I’m sure they are going to collect money from UPS, which by right is the OP’s money.
But offering an newer AL watch, just seems crazy…
If it was me, I would take any version of a SS or AWU over an AL replacement. It’s the least they can do. I would never want an AL AW…