Huh? The post you are referring to said that the AT&T version came unlocked. Apparently, the Verizon version does not. How does that "prove me wrong"?
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iPhone 11 Pro Warning: iPhone Upgrade Program 11 Pro's ARE NOT FACTORY UNLOCKED!!! THEY ARE LYING!!!
- Thread starter thefish2019
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Huh? The post you are referring to said that the AT&T version came unlocked. Apparently, the Verizon version does not. How does that "prove me wrong"?
So, rather then bitching on here etc, go sue Apple if you feel they are intentionally lying to you.
If you would have activated the phone with the Verizon Sim it came with, and then given the phone to your girlfriend you would have no issues. Verizon locks phones for 60 days, but they don't lock IUP phones properly activated.
According to supervisors at both Verizon and Apple, with whom I spent 3 hours on the phone today, this is incorrect.
im glad you failed to read the rest of my post. While yes that section / dialogue says that and is on apples site, Verizon still has rules and I’m sure on that same page it says something about “carriers rules apply”. Haven’t seen the IUP page ever and know nothing about it but I wouldn’t be surprised if apple has a “**** might change on us / carriers still make the final call so double check clause”.
I did a quick search and this link shows (which was posted by someone else and also quoted above in my reply) that ultimately carrier terms apply. So if you had done your research like you claim, this would’ve been avoided. Look at section 1c titled “Wireless Service Activation”
so looks like even with apples error in that dialogue/section you screenshotted, you are still at fault for not doing proper research. as much as I hate that us consumers have to do this, it’s necessary and I’m sure all of us are aware that any program you sign up for with any company especially when it comes to wireless service needs to be looked at further than “oh 4 bullet points is all I need to know, IM DEFINITELY SOLD AND DONT NEED TO DO FURTHER RESEARCH”. I think it would naive for any of us to just go based of that and that alone. We aren’t your normal consumers. Again just my two cents.
Well, it worked for me today when I got my phone. Activated it on the Verizon line I had and switched to my At&t business account.
The 60 day thing is a red herring. It doesn’t apply to IUP phones. It only applies to a) phones sold through Verizon and Verizon authorized resellers, with the exception of Apple except where phones are sold as part of a Verizon contract or Verizon payment plan. The only reason Verizon reps told you about their 60 day unlock policy is because that’s what their policy is for phones they sell and finance, and they don’t know anything about IUP and it’s policies and don’t understand that it doesn’t apply to IUP. Trust me, customer support reps don’t know anything outside of their own corporate bubble. At least one other person in this thread that I have seen has activated an IUP phone on Verizon and confirmed that it’s unlocked. So there it is.
As for the folks who did apparently activate properly via IUP but are still locked for some reason, two potential fixes I can think of: 1) restore via iTunes as someone else already confirmed in this thread or 2) when you put the other carrier SIM in the phone, make sure you’re on WiFi. If something during the initial activation didn’t properly unlock the phone, it’s going to try to check with Apple’s activation servers for lock status when it detects another carrier’s SIM, and it obviously can’t do that if you’re relying on cellular to connect to the internet. If it still doesn’t work, then yeah Apple mistakenly sent you the wrong phone/something failed in unlocking and they will have to fix it for you.
Quite possible. Apple can correct the issue only if you can escalate the ticket to an engineer who will correctly provision the activation policy to unlocked. I had this issue once when I bought a sim-free version but the replacement was locked to a carrier.
Yeah. Definitely not saying it won’t be a hassle. I am entirely unsurprised that it’d have to be escalated anywhere beyond front line reps. Might just be easier to exchange the phone with a known unlocked one.
I was supposedly talking to a “senior advisor” at Apple, whatever that means. She was beyond the standard front line person. Plus, Verizon confirmed that the IMEI was in fact locked with them for 60 days, and said that this was a matter of policy.
Pretty much half of the comments in this thread end in “Apple is lying”. This has been a doozie to read.
I mean, you do realize it would look locked in their system until the proper IUP activation procedure was followed, right?
This is NOT true anymore. This is the way it used to be but as of the iPhone 8 I believe this wasn’t the case anymore.
You had to specify a carrier. If you give the wrong one you might have trouble. This is not rocket surgery.
if they are all unlocked why on earth would you lie about what carrier you want to use?
See this, for example.
Apple makes a distinction too, they list Model A2160 (CDMA) and Model A2160 (GSM).
iPhone - Supported 5G and LTE networks
See the countries and regions that have certified 5G and LTE networks on iPhone including the U.S., Canada, Japan, Germany, China mainland, and more.www.apple.com
Yes... exactly... it’s as you said both the CDMA and GSM versions are the same model number. Which means they unequivocally 100% the same phone with no software or hardware differences at all.
See the post above where the user bought a t mobile phone with the IUP and used it with att and Verizon successfully.
This is a good point. At no time did the op activate it with Verizon so it very well could have unlocked at that point. This is entirely self inflicted by the op. He was trying to game the system and he failed miserably.
By ordering what I was told was an unlocked iPhone? What, to you, is the definition of "unlocked"? Whatever it is, I can tell you that the actual definition is that the phone can be freely activated on any network. You're also the one that keeps repeating that I was trying to "game the system" by ordering what Apple falsely claimed to be an unlocked iPhone. If ordering unlocked iPhones is "gaming the system," many, many millions of people are in the same boat with me.
It is an unlocked phone. Once you activate it with the carrier you selected with terms you agreed to. You are the only one having this problem.
you could have avoided all this by getting a TMobile phone for a TMobile account. No amount of your whining and obfuscation changes that. Honestly there seem to be key parts of this you have left out for whatever reason. Your thought process is not tracking.
So, look... it's your first day here. Not the best start, but whatever. You are beating a dead horse, man up and head to the Apple store and sort it.
Macrumors is a great place, take a deep breath and sort it yourself. Debating the topic ad nausium is getting old. What outcome are you expecting from a discussion forum?
Time to do whatever you must to get it resolved.
Macrumors is a great place, take a deep breath and sort it yourself. Debating the topic ad nausium is getting old. What outcome are you expecting from a discussion forum?
Time to do whatever you must to get it resolved.
An unlocked phone is one that can be used on any network. That is not the case here.
No, it is the case here. You entered your Verizon information for the iPhone Upgrade Program, you should have activated the phone on your account, switched the sim back to your phone, given the phone to your girlfriend who is on T-Mobile, you made the mistake by not doing it correctly per the terms and conditions of the iPhone Upgrade Program. You got the phone locked by your actions.