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Apr 12, 2001
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If you run into trouble with your AirPods Max and need to get a replacement pair under warranty, it looks like the new set will be delivered without a refreshed set of ear cushions.

airpods-max-in-green.jpg

A 9to5Mac reader sent in a pair of AirPods Max for repair due to an issue with the Digital Crown, and the replacement set that he received back did not include ear cushions.

Apple instead expects users to keep the ear cushions from the damaged set of AirPods Max to use them with the replacement pair, unless of course the ear cushions themselves have also experienced damage. Given the modular design of the AirPods Max, it is possible for Apple to ship just the headphones or just the ear cushions for replacement purposes.

Apple's instructions for mailing in the AirPods Max include a diagram that instructs users to remove the ear cushions before shipping the AirPods Max in a repair box.

airpods-max-packaging-instructions.jpg
Image via 9to5Mac​

With replacement AirPods Pro models, Apple does provide new ear tips, but ear tips for the AirPods Pro are priced at $8 rather than $69 like the AirPods Max ear cushions, so it's no surprise these are delivered separately.

At the current time, Apple is not selling ear cushions on a standalone basis, but they will presumably be available when stock improves. AirPods Max purchases from Apple continue to have March delivery dates at the current time.

Article Link: Warranty Replacements for AirPods Max Don't Include New Ear Cushions
 

7thson

macrumors demi-god
May 13, 2012
1,197
1,065
Six Rivers, CA
Apple is known, reviled by some, for minding their bottom line. When they replaced my Powerbeats Pro, they had me follow the same protocol. I did not send in the tips and did not receive new ones. Just the way it is. Still one of the better, best?, companies to stand behind their products.
 
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Apple_Robert

macrumors Penryn
Sep 21, 2012
28,413
35,900
In the middle of several books.
Apple is known, reviled by some, for minding their bottom line. When they replaced my Powerbeats Pro, they had me follow the same protocol. I did not send in the tips and did not receive new ones. Just the way it is. Still one of the better, best?, companies to stand behind their products.
Apple certainly does mind every penny. I do as well. lol At times, it is frustrating as a customer but, I certainly understand it.
 
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apparatchik

macrumors 6502a
Mar 6, 2008
518
1,600
click-bait? the title seems to be misleading as it seems Apple do replaces the cushions under warranty when the issue are the cushions, seems like the title was made to mislead you into thinking there's no warranty on the cushions or that Apple leaves you cushion-less out of greed
 
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7thson

macrumors demi-god
May 13, 2012
1,197
1,065
Six Rivers, CA
click-bait? the title seems to be misleading as it seems Apple do replaces the cushions under warranty when the issue are the cushions, seems like the title was made to mislead you into thinking there's no warranty on the cushions or that Apple leaves you cushion-less out of greed
Yeah it seems like the title wants to tee off on the “outrage” but if one just reads the article it’s just clarifying. But hey, it got our attention, didn’t it?
 
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Apple_Robert

macrumors Penryn
Sep 21, 2012
28,413
35,900
In the middle of several books.
click-bait? the title seems to be misleading as it seems Apple do replaces the cushions under warranty when the issue are the cushions, seems like the title was made to mislead you into thinking there's no warranty on the cushions or that Apple leaves you cushion-less out of greed
No clickbait. The title says "Warranty Replacements." That is referring to individual parts that comprise the whole. In this case, the article is clearly stating that the customer is not to send the whole unit in for repair under warranty, unless the repair indues the ear cushions etc.
 
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ikramerica

macrumors 6502a
Apr 10, 2009
999
1,170
News: Apple only replaces the broken part under warranty if possible...

If your watch band fails they only replace the band. If the watch fails, only the watch.
Replacement phones do not come with headphones, chargers or cables even if the original did.

We got a toy from FatBrainToys that was missing 2 parts (wrong items inside). They sent only those parts, not a whole new toy.
We got a kids playhouse that was missing a small part. They sent us the part, not playhouse.
 
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