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watchOS 5.1 - I think my watch is bricked

Someone I know on another forum (in Canada) said that Apple released a patch to be applied in store. He was able to get his watch repaired right in the store he said. Guess that’s a lot more convenient than having to mail it in for repair.
 
My non-white box replacement arrives tomorrow. On Friday, the shipping date jumped from the 20th November to preparing for dispatch and was dispatched by the end of the day straight in to the arms of the carrier DPD so I suspect this was existing stock in the UK.
 
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New watch has arrived and all seems ok. Its on 5.01 so obviously Apple haven't resolved the issues. Interestingly when I restored from the backup list, there was a backup dated for the 30th... - when my watch bricked so the unpairing must have worked when it bricked. The backup just showed a blank screen so i didn't dare try restoring from that back up so i restored from a previous back up.
 
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Still waiting for my white box replacement here in Germany. “Express” is not that much of express than usually. Case is open since 31st - currently still pending replacement product shipment....
 
has anyone been able to have their watch fixed in store? Someone on another forum told me he was able to get his watch patched/watchOS reflashed in store, but I think he's full of BS.
 
lol i can tell you that i will not be the first in the queue by a long way to upgrade. Along with others, I took one for the team last Tuesday. ;) Someone elses turn :)
 
My watch is at the Apple repair facility but, to my knowledge, has not been looked at yet. I hope all repairs from this point forward will get 5.1.1 installed before they are shipped back.
 
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I installed 5.1 with no problem last week. I installed 5.1.1 with no problem today. Here’s to hoping this fixes my activity app issues!

Side note, these updates are much faster than I previously remember :eek:
 
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So I got the ...

“Your product arrived at our repair center, but our technicians weren't able to process your repair request. We’re sending the product to you along with a letter that provides more information.”

... reply, and I believe someone earlier said this is their normal reply but you still get back a working watch.

Can anyone else verify this so my head doesn’t explode? I’m wondering if they’re doing this just to avoid liability but still doing what is necessary to fix the watch.
 
wlow3 said:
So I got the ...

“Your product arrived at our repair center, but our technicians weren't able to process your repair request. We’re sending the product to you along with a letter that provides more information.”

... reply, and I believe someone earlier said this is their normal reply but you still get back a working watch.

Can anyone else verify this so my head doesn’t explode? I’m wondering if they’re doing this just to avoid liability but still doing what is necessary to fix the watch.
Click to expand...

Yes, it's true. According to the letter accompanying the Watch, "The symptoms you mentioned might have been resolved when our technicians performed their routine diagnostics, such as updating the internal software, charging the battery, or restoring and resetting the Watch. We're returning the Watch to you now. There's no cost for our diagnostic tests."

I'm sure that the first thing they do is plug the watch into a diagnostic tool which restores the firmware to the latest release version and runs some diagnostic tests. I received my watch today, turned it on, and was presented with default watch faces rather than the new watch pairing face and was unable to pair the watch with my iPhone. They had apparently been in a hurry and forgot to do a reset before shipping the watch.
 
I doubt they'd send back a non-functioning watch. Having worked at an Apple Retail store for a few years, the policies stress the importance of repairing devices rather than replacing where possible to maintain the value of the product, and YOUR particular unit. If they swapped things out left and right, eventually we'd see them as disposable.

For those of us who got the "We're sending the product to you along with a letter that provides more information." email, you can track the package by reference on FedEx by using the Repair ID, your shipping zip code (use the store's zip if you opted to send it there), and today (11/5) as a ship date. It was sent priority overnight, so we'll get them back tomorrow. That is - for those of us in the USA.
 
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