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watchOS 5.1 - I think my watch is bricked

Bazooka-joe

Bazooka-joe

macrumors 603
Original poster
Mar 12, 2012
5,148
3,549
Swindon, England
So my series 4 sssb has been stuck on installing 5.1 For an hour and a half now with nothing showing on the watch except the bright white Apple icon. Spoken to Apple Support who said that they are getting calls from other people experiencing the same issue and they have advised me to leave it for 2 to 3 hours. WTF Why would an update that supposed to take 10 minutes to install take 2 to 3 hours
 
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hgo

hgo

macrumors newbie
May 13, 2009
13
11
+1. Same model, too (Series 4 Stainless Steel Space Black).
 
Bazooka-joe

Bazooka-joe

macrumors 603
Original poster
Mar 12, 2012
5,148
3,549
Swindon, England
hgo said:
+1. Same model, too (Series 4 Stainless Steel Space Black).
Click to expand...
Sorry to hear that. My watch is just over two weeks old so if the issue doesn't go away, i shall be talking to Apple after sales tomorrow insisting that they send out a brand new boxed replacement straight from the factory...no white box replacement
 
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magicschoolbus

magicschoolbus

macrumors 68020
May 27, 2014
2,366
7,731
Glad I read this.. maybe I will hold off.. although I already downloaded the update for my S3 and it's just waiting for me to install it.
 
staggerlee41

staggerlee41

macrumors 65816
Sep 25, 2017
1,071
1,057
Pittsburgh, PA
Tanks for posting this, although I'm sorry to hear that some of you are having issues. I am appreciative of the warning and think I'm going to wait for a bit before I trying the update.
 
Bazooka-joe

Bazooka-joe

macrumors 603
Original poster
Mar 12, 2012
5,148
3,549
Swindon, England
Yep just spoken to Apple Aftercare and they have said they are getting lots of calls about people asking for replacements. I am returning mine tomorrow as its completely stuffed
 
A

ab06deg

macrumors member
Nov 20, 2016
66
46
Mine too... damn it Apple! I don’t have Apple Store in my contry and Series 4 is out of stock everywhere... Great job...
 
jwlbel

jwlbel

macrumors 6502a
Oct 29, 2012
939
1,822
Add one more to being stuck on the Apple logo for almost an hour now. Does Apple have any suggestions besides just keep waiting indefinitely
 
G

Gbreynol

macrumors newbie
Oct 23, 2011
16
5
Apple is shipping me a repair box. The email I got from them which has the issue is described as a System-wide issue.

Problem Description: System-wide Issues - Frozen - Apple Logo

She advised me not to update my wife's watch.
 
Last edited:
J

Jetfire

macrumors 6502
Jul 10, 2008
386
347
Cincinnati, Ohio, USA
Update:
Just got off the phone with Apple Support. He had me try to erase my Apple Watch 4. It was unable to do it since the phone can't find the watch. He then had me try a Hard reset. No luck. I have an Appointment at the Apple Store tomorrow.
 
jwlbel

jwlbel

macrumors 6502a
Oct 29, 2012
939
1,822
I am so happy I closed all my rings already this morning (at 11:00am)
 
S

Seanyboy

macrumors member
Jul 7, 2008
84
27
If this isn’t a simple fix it’s going to be a nightmare. Every iOS device can be plugged into a computer and have the software reinstalled through iTunes but watchOS is different.
The watch is completely reliant on the connection to your iPhone. Without being to establish that connection I can’t see how to get out of this.
Hopefully the problem is server-based and Apple need to fix the problem at their end before the installation can complete.
 
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