watchOS 5.1 - I think my watch is bricked

Discussion in 'Apple Watch' started by Bazooka-joe, Oct 30, 2018.

  1. Bazooka-joe macrumors 68020

    Bazooka-joe

    Joined:
    Mar 12, 2012
    Location:
    Swindon, England
    #1
    So my series 4 sssb has been stuck on installing 5.1 For an hour and a half now with nothing showing on the watch except the bright white Apple icon. Spoken to Apple Support who said that they are getting calls from other people experiencing the same issue and they have advised me to leave it for 2 to 3 hours. WTF Why would an update that supposed to take 10 minutes to install take 2 to 3 hours
     
  2. hgo macrumors newbie

    hgo

    Joined:
    May 13, 2009
    #2
    +1. Same model, too (Series 4 Stainless Steel Space Black).
     
  3. Bazooka-joe thread starter macrumors 68020

    Bazooka-joe

    Joined:
    Mar 12, 2012
    Location:
    Swindon, England
    #3
    Sorry to hear that. My watch is just over two weeks old so if the issue doesn't go away, i shall be talking to Apple after sales tomorrow insisting that they send out a brand new boxed replacement straight from the factory...no white box replacement
     
  4. Gbreynol macrumors newbie

    Joined:
    Oct 23, 2011
    #4
    Add me too. Series 4 sport.
     
  5. Bazooka-joe thread starter macrumors 68020

    Bazooka-joe

    Joined:
    Mar 12, 2012
    Location:
    Swindon, England
    #5
    Yes it looks as if its happening to a lot of people
     
  6. magicschoolbus macrumors 6502a

    magicschoolbus

    Joined:
    May 27, 2014
    #6
    Glad I read this.. maybe I will hold off.. although I already downloaded the update for my S3 and it's just waiting for me to install it.
     
  7. BillGates1969 macrumors 6502

    BillGates1969

    Joined:
    Sep 11, 2008
    Location:
    Bournemouth
    #7
    Feeling lucky tonight - installed in 15 mins SG Nike+ S4 44mm. Came from 5.1 Beta 4
     
  8. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #8
    I wish I had read this before I did my 5.1 to my AW4 SBSS!

    I lucked out and my update went fine. Took less time than I can remember for any watch update.
     
  9. Jetfire macrumors 6502

    Joined:
    Jul 10, 2008
    Location:
    Cincinnati, Ohio, USA
    #9
    Same here. Just Apple Logo on watch. No progress Ring. Not happy.:(
     
  10. BillGates1969 macrumors 6502

    BillGates1969

    Joined:
    Sep 11, 2008
    Location:
    Bournemouth
    #10
    Yep that is what I meant with my post above yours - though reading it back it looks I'm being cocky. Not meant that way at all, just feel lucky I got away with it.
     
  11. staggerlee41 macrumors 6502

    staggerlee41

    Joined:
    Sep 25, 2017
    Location:
    Pittsburgh, PA
    #11
    Tanks for posting this, although I'm sorry to hear that some of you are having issues. I am appreciative of the warning and think I'm going to wait for a bit before I trying the update.
     
  12. Bazooka-joe thread starter macrumors 68020

    Bazooka-joe

    Joined:
    Mar 12, 2012
    Location:
    Swindon, England
    #12
    Yep just spoken to Apple Aftercare and they have said they are getting lots of calls about people asking for replacements. I am returning mine tomorrow as its completely stuffed
     
  13. ab06deg macrumors member

    Joined:
    Nov 20, 2016
    #13
    Mine too... damn it Apple! I don’t have Apple Store in my contry and Series 4 is out of stock everywhere... Great job...
     
  14. jwlbel macrumors regular

    Joined:
    Oct 29, 2012
    #14
    Add one more to being stuck on the Apple logo for almost an hour now. Does Apple have any suggestions besides just keep waiting indefinitely
     
  15. Gbreynol, Oct 30, 2018
    Last edited: Oct 30, 2018

    Gbreynol macrumors newbie

    Joined:
    Oct 23, 2011
    #15
    Apple is shipping me a repair box. The email I got from them which has the issue is described as a System-wide issue.

    Problem Description: System-wide Issues - Frozen - Apple Logo

    She advised me not to update my wife's watch.
     
  16. aloecool macrumors 6502

    Joined:
    Mar 30, 2011
    #16
    Wow! Thanks for posting this, definitely holding off on updating mine
     
  17. Seanyboy macrumors member

    Joined:
    Jul 7, 2008
    #17
    Me too. Not happy. Been loving my Series 4 until now.
    Anyone try a forced restart?
     
  18. ab06deg macrumors member

    Joined:
    Nov 20, 2016
  19. Jeff Barlow macrumors regular

    Joined:
    Apr 27, 2005
    Location:
    United States
    #19
    Mine is stuck as well and has been for almost two hours. Just got it today. Apple Support told me to wait an hour and contact them again.
     
  20. Jetfire macrumors 6502

    Joined:
    Jul 10, 2008
    Location:
    Cincinnati, Ohio, USA
    #20
    Update:
    Just got off the phone with Apple Support. He had me try to erase my Apple Watch 4. It was unable to do it since the phone can't find the watch. He then had me try a Hard reset. No luck. I have an Appointment at the Apple Store tomorrow.
     
  21. tromboneaholic macrumors 68030

    tromboneaholic

    Joined:
    Jun 9, 2004
    Location:
    Clearwater, FL
    #21
    I didn't read this before updating. I made it though, but I think I'll hold off on telling my wife to update her watch. Thanks for the heads up!
     
  22. Seanyboy macrumors member

    Joined:
    Jul 7, 2008
    #22
    I’m not sure that I’m more pissed off that my watch is bricked or that I’m going to break my perfect record of closing my rings.
     
  23. ab06deg macrumors member

    Joined:
    Nov 20, 2016
    #23
    Rings, of course it’s also the last day of perfect month... I’m so upset
     
  24. jwlbel macrumors regular

    Joined:
    Oct 29, 2012
    #24
    I am so happy I closed all my rings already this morning (at 11:00am)
     
  25. Seanyboy macrumors member

    Joined:
    Jul 7, 2008
    #25
    If this isn’t a simple fix it’s going to be a nightmare. Every iOS device can be plugged into a computer and have the software reinstalled through iTunes but watchOS is different.
    The watch is completely reliant on the connection to your iPhone. Without being to establish that connection I can’t see how to get out of this.
    Hopefully the problem is server-based and Apple need to fix the problem at their end before the installation can complete.
     

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