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watchOS 5.1 - I think my watch is bricked
- Thread starter Bazooka-joe
- Start date
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This is the frustrating part for me - I've been keeping an eye on everyone's posts here, have a repair case # in with Apple (and probably box enroute eventually), but also live close enough that I could go to the Apple Store. Since it's been ages since I've had to have something serviced by Apple, I have two sets of questions for all of you:
1) I've had my Watch for about 5 weeks (got it on launch day), so has anyone had any luck with a device of that age getting swapped in the stores? Did you have to bring all the original packaging/materials?
2) If #1 happens, would the other repair process be able to be cancelled if the empty box is already on its way?
They wouldn't replace mine in store as it was over 30 days old. Said they would be sent out and could take up to 2 weeks for repair. So I called AppleCare and did express replacement instead.
Thanks for the data point - did you have AppleCare+? I was leaning towards avoiding this time around due to being fairly lucky with the last go-around (Series 0) and defects/failures being covered by an extended warranty through my credit card.
It depends on what Apple decides to do about the issue. Only they know the scale of the problem, though it seems to be common in the forums and in Twitter.
If a hundred people walk into each Apple store expecting a replacement they might not have the stock available and if several thousand are sending theirs in for “repair” (actually replacement as there is no repair) that it a logistical mess.
They really missed something big with the beta testing.
If a hundred people walk into each Apple store expecting a replacement they might not have the stock available and if several thousand are sending theirs in for “repair” (actually replacement as there is no repair) that it a logistical mess.
They really missed something big with the beta testing.
got my email confirmation that they got my card number for the hold and it says:
We'll send you the replacement product in a few days. You'll get an email with tracking information after the product has shipped.
FEW DAYS? WTF!? i want it mailed out TOMORROW!!!!!!!
STUPID APPLE!
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UHM..... I'm getting express replacement... I'm getting a new watch and then i'm sending in the bricked one.....
so again i ask... where are they getting the replacements at this point in time since they are still out to the end of november for orders....
We'll send you the replacement product in a few days. You'll get an email with tracking information after the product has shipped.
FEW DAYS? WTF!? i want it mailed out TOMORROW!!!!!!!
STUPID APPLE!
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UHM..... I'm getting express replacement... I'm getting a new watch and then i'm sending in the bricked one.....
so again i ask... where are they getting the replacements at this point in time since they are still out to the end of november for orders....
That worries me. Are those of us that were asked to send ours in first (and this is a watch that got TODAY) going to be waiting weeks for a replacement to become available because they already sent the ones they had as express replacements?
I'd venture to guess that they hold some back for these kinds of reasons (they've done it with the iPhones in the past—even for AppleCare+ claims).
i gotta say i feel really, really badly for you and others that just got your watches.
i waited for my sport and just got in a couple of weeks ago (already had my SS that i fortunately got on release day) and i'm still pissed that my sport has to be replaced (and i'm more pissed thinking i'm getting a refurbished for a couple of week old product. UGH!
why don't you call back and ask for an express replacement? i pretty much told the guy "everyone on the forums is getting theirs replaced... why am i waiting? while i still had to wait for him to call me back... he did call back and gave me the link for making the hold on my card to get express.
if you haven't sent your watch anywhere..... you still have a chance to get an express replacement!
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i pretty much told them i wanted express like i get when i have issues with my iPhone... i do have apple care... which i think you need to get express....
Thanks for the reply. Yup I have AppleCare plus on my watch. Guess I never even brought up replacement on my call and neither did the rep. I’ll have to lean on him a bit during my status update call tomorrow
It depends on who you talk to. The guy I had was OK and I didn’t want to push him by demanding a new one immediately. I just him work through his decision tree. They might have a different strategy tomorrow after they’ve assessed the problem overnight.
I do have AppleCare plus, though not needed for this as it is a device failure.
Yup I’d rather not have to get a replacement but that’s probably inevitable due to the lack of a physical port to kick the watch out of a bootloop
Good thing my series 3 updated fine lol. That’ll tie me over.
That’s why I made the suggestion that they may rebuild some. I can’t imagine they have stock for what they are telling people is a widespread issue, especially since they pulled the update.
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We know the scale isn’t good if they pulled the update.
I’m guessing in the tens of thousands. The update was available for about six hours before they pulled it. Lucky for Apple, you need the charger to update the watch so it can’t be done casually.
That’s a lot of watches to send people.
Just got on chat, asked location (I'm in the lower 48 US), and apparently was not eligible for Express Replacement, was told mail-in or visiting a store could be an option, but nothing policy-wise if they'd exchange there or ship it off. It sounds like on here, people have had both, depending on availability (fair), or the person they got in the store.
I just went to do this, as I saw the update earlier today, but charge my phone in the mornings, and decided to wait until the morning. So, when I go into the watch app, the little "1" on the app indicating an update was there. So, when I go into the "General ->Software Update", the update information automagically disappears, and I get a "Your watch is up to date 5.0.1" message. Looks like Apple pulled the update.
I have it downloaded (or at least I did have it downloaded) on my iPhone 6s (iOS 12.1) but not installed yet. This is what I’m getting when I try to install on my S2:
Edited to add: I feel super bad for you S4 owners. I’d be looking to set something on fire if this happened to me.
Edited to add: I feel super bad for you S4 owners. I’d be looking to set something on fire if this happened to me.
Two to three weeks for a factory replacement for mine. Apple did say that I could try my local store and it would be at the store managers discretion as to whether they would replace it as it’s over 14 days old. I opted for a factory order as at least it will cone with 5.1 preinstalled.
The annoying thing is that the beta testing should iron out any issues like this
The annoying thing is that the beta testing should iron out any issues like this
I can’t believe you guys are using your Apple Care to sort this issue that is Apples issue, they should replace your watch regardless as they have killed them, not you.
I don’t yet own a S4 but I certainly wouldn’t use my AC+ to have them replace it when they should replace it anyway, your paying for their mistake.
Adam.
I don’t yet own a S4 but I certainly wouldn’t use my AC+ to have them replace it when they should replace it anyway, your paying for their mistake.
Adam.