I sent my Original AW in for repair (I have AppleCare+) last Friday, as the "Force Touch" screen stopped working altogether. Today I was emailed the below message: Your product arrived at our repair center. Unfortunately, our technicians determined that your product is ineligible for service. It shows signs of misuse or unauthorized modifications. Therefore we can’t complete your repair request, and we’re returning your product as is. You'll get it in about two business days. We apologize for any inconvenience. To say I am furious is an understatement. Here's why: 1.) The watch has NEVER been modified (I wouldn't even know how to "modify" an Apple Watch) 2.) When it stopped functioning, I was at work - not at the gym, in a pool, etc. In addition, there is no visible physical damage. It's in great shape and has never been "misused". 3.) I paid a handsome sum for AppleCare+ (before the price was reduced), and have never used it.. only to now find out it was a waste of money? 4.) As oppose to the "good 'ol days", when if your device stopped working, Apple would replace it on the spot at the genius bar, you now have to ship it in and wait 7-10 days before you receive a replacement device (or not, in my case). I escalated the case, yet have to wait 2 business days for a call back. It's no mystery Apple has started becoming arrogant and is no longer customer focus (as evidenced by the recent MacBook "Pro"), but this is laughable. Anyone else ever been in this boat or have similar experiences?