"We're sending your product back to you."

[circatee]

...to be honest, don't knock the series 2, till you try it. I said the same thing.
I've gone from a Gen 0, to Series 1, to Series 2. Yep, worth it (Stainless Steel Space Black, 42mm Series 2)

Series 1 isn't made in stainless steel, which is what I have.



I didn't realize you were awarded that same $200 that I was. I was told I had to provide a URL to the Apple store item I wanted, so I'm not sure that I could have done that. Unless you just requested a gift card in the amount of $200?

Ultimately I don't actively use my watch for apps that often, more for time, notifications and fitness tracking. I'm not convinced the Series 2 is even worth a $200 upgrade. I'll probably use my Series 0 until it dies.

 

[adamjackson]

Sorry. I was too short in my reply. I sold my watch for $350 and paid an extra $200 out of pocket to get a series 2. I kept MG stainless steel band and just put a sport band in the eBay sale.
[doublepost=1481933695][/doublepost]My series 0 to series 2 upgrade was night and day.

The watch went from being time + notifications to a watch I use constantly. And the battery life doubled. It's 7pm and I'm at 74% battery life after putting it on at 6AM.

 

[Mlrollin91]

Update:

As noted, I received my replacement product last Saturday. The new watch is still working without any issues. I swear it runs faster than my original device, but that's probably a placebo effect (No, they didn't replace it with a Series 2, for anyone wondering).

Today I was finally able to connect with my Executive Relations contact after some phone tag this week. I noticed AppleCare+ didn't seem to properly transfer to my new device (or seemed like it was still a work in progress online), so he is looking into this item for me - I'm sure it will be resolved without issue. What really blew me away, is that I am now being awarded a ~$200 "good faith" gift on the Apple Retail Store for being a customer. Really glad this is offered in lieu of my wasted time on this issue, and unnecessary time without my product.

In the end, really thrilled with how Apple handled the situation.

Glad it all worked out. Sorry it took so long, but at least Apple did right by you. $200 is a very big offer from Apple, but you are 100% entitled to it after your fiasco. The most I've seen is $50 (besides them replacing my computer).

 

[44267547]

Series 1 isn't made in stainless steel, which is what I have.



I didn't realize you were awarded that same $200 that I was. I was told I had to provide a URL to the Apple store item I wanted, so I'm not sure that I could have done that. Unless you just requested a gift card in the amount of $200?

Ultimately I don't actively use my watch for apps that often, more for time, notifications and fitness tracking. I'm not convinced the Series 2 is even worth a $200 upgrade. I'll probably use my Series 0 until it dies.

Agreed. The Series 2 is nice, but if you don't appreciate the Water proofing and GPS, your first Gen Watch will suit you fine until the third Generation Apple launches.

 

[Mlrollin91]

Agreed. The Series 2 is nice, but if you don't appreciate the Water proofing and GPS, your first Gen Watch will suit you fine until the third Generation Apple launches.

Yep. Thats exactly what I am going with. Don't really swim, so don't need that feature (But have taken my series one swimming without any issue). I walk/run with my phone, so don't need GPS. Speed would be nice but its not worth the $250+ I would have to pay after selling my current one.

 

[verdejt]

Did you ever find out what was wrong with the Watch in the first place?

 

[Dwalls90]

Did you ever find out what was wrong with the Watch in the first place?

No.. just that it stopped working as intended.

 

[Videomanmac]

No.. just that it stopped working as intended.

I am hoping I have similar luck as you had with executive relations. It seems as if it took them a day to get back to you? I have a Watch issue which they are trying to charge me to fix - granted its out of warranty, but it just stopped working and there isn't even a scratch on the Watch.

 

[Mlrollin91]

I am hoping I have similar luck as you had with executive relations. It seems as if it took them a day to get back to you? I have a Watch issue which they are trying to charge me to fix - granted its out of warranty, but it just stopped working and there isn't even a scratch on the Watch.

Not to be negative but don't hold your breath. If the issue does not start before warranty runs out, then you are pretty much out of luck. If the issue started while you had warranty and it was documented and then warranty expired, they will continue to help you. I've been told on countless occasions with countless products "Your warranty is expired, we can't help you. The OOW fee is $__". OP's situation was entirely different and he needed to get the executive team involved.

 

[Videomanmac]

Not to be negative but don't hold your breath. If the issue does not start before warranty runs out, then you are pretty much out of luck. If the issue started while you had warranty and it was documented and then warranty expired, they will continue to help you. I've been told on countless occasions with countless products "Your warranty is expired, we can't help you. The OOW fee is $__". OP's situation was entirely different and he needed to get the executive team involved.

I'm aware the OP's situation is different. It's just not like Apple products to just go completely kaput.

 

[Mlrollin91]

I'm aware the OP's situation is different. It's just not like Apple products to just go completely kaput.

I had an iPhone 4s that died 3 months out of warranty, just broke. No liquid damage and never once dropped. Screen turned off one day and never back on. Battery wasn't the problem. I had an iPad 2 that the cellular module broke 4 months out of warranty. Wouldn't stay connected to the network. Both clearly hardware defects but Apple wouldn't budge.

Its unfortunate, but now I either buy AppleCare or buy using a credit card that doubles the warranty. How did you purchase your Apple Watch? If you purchased with a CC and can prove its a hardware defect, your CC company will reimburse you.

 

[44267547]

No.. just that it stopped working as intended.

That's great that your issues resolved. But I would still at least want to know what caused the defect on the original watch. Perhaps if this were to occur again, you at least have an understanding of what was the first issue to begin with.

 

[Dwalls90]

I am hoping I have similar luck as you had with executive relations. It seems as if it took them a day to get back to you? I have a Watch issue which they are trying to charge me to fix - granted its out of warranty, but it just stopped working and there isn't even a scratch on the Watch.

My case was assigned to an Executive Relations person within a day or so of me sending my email. But I wasn't contacted for a few days from the day I sent out my initial email. YMMV.

Not to be negative but don't hold your breath. If the issue does not start before warranty runs out, then you are pretty much out of luck. If the issue started while you had warranty and it was documented and then warranty expired, they will continue to help you. I've been told on countless occasions with countless products "Your warranty is expired, we can't help you. The OOW fee is $__". OP's situation was entirely different and he needed to get the executive team involved.

I do agree with you here. I had an active warranty yet was denied service. That was the root of the issue. Had I not had AppleCare+, then I wouldn't really have a case. Anything Apple would do for me in that case would be out of good faith, but not required.

That's great that your issues resolved. But I would still at least want to know what caused the defect on the original watch. Perhaps if this were to occur again, you at least have an understanding of what was the first issue to begin with.

I agree with you, but I doubt Apple in-depth diagnoses watches at the depot. Likely they send them out to R&D so such failures can be avoided in future product development.

Especially in my case, given the customer service nightmare, they likely didn't even examine the watch the second time.. but just replaced it.