Resolved. Click this link and then this link to go to the resolution. Case closed! Thanks Apple Care team and the Fairview Montreal Apple Store staff!!! Last week, I did my normal routine. I got up and put on my watch, a Stainless Steel 42MM Space Black Watch. I was wearing the (RED) Sport Band that day and took a shower as I did since receiving the watch on May 21st, 2015. Around lunch, I tried to interact with the watch and couldn't. The watch wouldn't react to my gestures on the top 30% of the screen. I rebooted a few times and then reinstalled the WatchOS itself. I was running the latest version of iOS9 and WatchOS 2. I tried to set a passcode and couldn't since my passcode starts with a 2, the top 40% of my screen was not responding to taps. I submitted a Self Service ticket with Apple and chose there was an issue with the screen. The prompt said "error, please call us at 1-800-275-2273" so I just hit the back-button and chose something arbitrary like battery / charging and wrote in the notes the screen was having issues and I wanted it looked at. I chose "Warranty Item" not the option for "I'll pay for Apple Care+ since this incident was caused by accidental damage". I didn't think I needed to pay but I assumed they'd call me if I needed to. I sent the watch in on Tuesday. It's Wednesday and I just received this in my Inbox: I immediately called, a level two support engineer answered and read over the notes. In short, here are some lines he gave me My hands are tied I didn't see the watch in person and I can't override what the guys at depot decided You no longer have a warranty for this item You can't pay anything to have it repaired mention of modifications is very severe, we rarely see this so something must have been modified i.e. stickers, paint, removing the watch screen, modifying the electronics or jailbreaking (his words, not mine, I didn't know you could jailbreak a watch) You can try to take it to a store but you have almost no chance of having this over turned. I only used Apple Official Watch Bands (Link, Milanese, Sport), I registered my AppleCare+ Warranty 5 minutes after receiving the watch. I've never modified it or installed WatchOS Betas. I only use the Apple Watch charger that came with the phone. There are no scratches on the watch at all. The jog wheel and button work perfectly. The screen is scratch free w/ no blemishes. The health features all worked fine before I mailed the unit to them. I've never called Apple with a watch issue before. The only extra thing that was different from my repair notes is the day I didn't wear the watch waiting for the box from Apple to arrive, I heard a slight whining sound coming from the speaker if you put the watch to your ear and tapped the screen. I assumed this was just a fallout from the droplet of water that got in the phone and a small black spot had appeared on the screen behind the sapphire crystal outer layer that I couldn't get rid of. ----- I am beyond upset. I worked at a store and was respectful with the guy on the phone. I did ask him if I had any other options and he said no. I jokingly said "well I guess I'll be a millennial and post a video to YouTube showing the device isn't modified in any way in hopes someone higher up sees it". His response was, "are you threatening apple?" am I threatening apple? What does he even mean by that? Is that just an easy way for them to be able to hang up w/o any recourse? I'm without an Apple Watch and basically spent $1100 + $150 in bands and $99 in AppleCare for 14 months. I never abused the watch, put stickers on it or defaced it. I don't even really know what to do but this is my only outlet so here we are. Apple really let me down. Like severely just a punch in the stomach. I spend 5 grand a year on Apple Hardware and Services since 2000 when I got my first iBook. Every phone, Watch, iPad, iPod and accessory. I even bought one of those Apple Hi-Fi systems. I just feel completely sucker punched by someone @ Depot who was just having a bad-day.