It's not but according to apple info to clean the Digital Crown you put the watch under running water while rotating the crown. So I would say it is kinda waterproof but I wouldn't submerge it anyway.
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"We're sending your product back to you."
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It's not but according to apple info to clean the Digital Crown you put the watch under running water while rotating the crown. So I would say it is kinda waterproof but I wouldn't submerge it anyway.
Tim Cook stated he showered with his First Generation Watch, so it has some resistance.
He also has AppleCare+, and whether it's waterproof or not is irrelevant, he's still entitled to a replacement.
Well, I received an email saying my replacement product is being sent to me. Not impressed the product was received again on Monday and it took until late last evening for a replacement product to be issued. That's almost 3 days versus the "overnight" turnaround I was promised. Hopefully I will receive it by tonight or Friday. Also peeved my executive contact let me know that we would be in touch regarding status, but I haven't heard from him since Monday morning. I would have expected he would beat the automated email to the punch in terms of updating me.
Exactly.. I really think Apple made a PR nightmare over the watch in this regard. Saying "we recommend you don't get it wet", but "our CEO showers with it", and "oh, the crown is stuck? just run it under water!" is terribly inconsistent.
Exactly.. I really think Apple made a PR nightmare over the watch in this regard. Saying "we recommend you don't get it wet", but "our CEO showers with it", and "oh, the crown is stuck? just run it under water!" is terribly inconsistent.
God, they've proper screwed this one up haven't they! Glad I have an Apple Care alternative with John Lewis over here instead.
While I totally agree with you, I don't think it's better with other brands. Most of the time, you can still go inside an Apple store and get a working product. I don't think you could get this experience with a LG smartwatch (or others).
In your current situation, your watch spent most of it's time in a truck. There is nothing they can do, to speed that part up. They originally did a mistake but, they don't have to give anything back in return.
Cheers!
Sorry for the massive multi-quote but for the record, water damage is covered under AppleCare & AppleCare+. Unlike the iPhone 7/7Plus, there is no disclaimer in the terms and conditions of AppleCare & AppleCare+ stating that water damage is not covered, so therefore, it is covered. In order for something to be excluded, it must be stated as such. Additionally, there are plenty of members here that have received free replacements under AppleCare for water damaged watches, myself as one.
I do agree other brands probably wouldn't have been any better. But I bought the Porsche of smart watches, not the Hyundai. I spent $700 on the watch and AppleCare+, and probably hundreds more on bands. This isn't a $150 LG watch.
To your point regarding in-store replacements, that's actually not an option for watches (based on personal and other forum member experiences).
Apple didn't make a mistake, they made various - to the count of more than 5 or 6. The entire thread recounts those in detail.
Yes, it is Apple's fault, regardless of where the watch was from the time they incorrectly denied it service for repair/replacement. They could have recalled the broken watch they incorrectly mailed back to me from Fedex, while concurrently over-nighting me a new or refurbished watch.
Apple doesn't "have to give anything back in return", and I don't have to give them any future business, nor continue speaking highly about them to my colleagues, friends and family.
This is interesting, I didn't know this - Thanks.
I wasn't disputing the waterproof or AppleCare. I was answering the OP's question and making an observation.
Yep, the word water or liquid is not even used in the entire terms and conditions of the device. Therefore Apple cannot deny your warranty, unless they want to be sued.
My recollection is that they recommended not swimming or showering with the watch, but always said a little water is okay, like running it under water to get the crown unstuck. The confusing part was Tim Cook saying he showered with the watch, despite official recommendation to the contrary.
Well after attempting one delivery, FedEx tried shipping it back to the depot. Thankfully I was able to call FedEx before it boarded that truck, and picked it up in person about 20 min away from my apartment. Restoring from backup now and this one seems to work - fingers crossed no issues from here on out.
I'm supposed to receive a follow up call from my executive relations contact early next week. Hopefully at this time I will learn of any conclusion items or compensation.
I'm supposed to receive a follow up call from my executive relations contact early next week. Hopefully at this time I will learn of any conclusion items or compensation.
Hopefully a positive ending to this situation for you. They sent you a replacement Watch, correct?
Now that you have the watch back, don't be afraid to tell the "executive" exactly how disappointed you are with the whole situation. Don't hold back, but don't be rude. There is still hope for compensation for all this mess. I'd even mention the lack of communication from the "executive".
Agreed. And how is Apple supposed to continue to improve if they don't receive customer feedback. Good or bad. They need to hear it.
There is a huge problem with claims like this.
Let's say customer A dropped his AW in a pool with 3 meters of water and it got damaged.
Let's say customer B dropped his AW in the bathtub with 50 centimeters of water and it got damaged.
Apple advertises AW as IP67, so customer B is covered while customer A isn't.
There is no way to tell how deep and long the AW was submerged, so the only thing they can do is covering all water damaged watches.
Update:
As noted, I received my replacement product last Saturday. The new watch is still working without any issues. I swear it runs faster than my original device, but that's probably a placebo effect (No, they didn't replace it with a Series 2, for anyone wondering).
Today I was finally able to connect with my Executive Relations contact after some phone tag this week. I noticed AppleCare+ didn't seem to properly transfer to my new device (or seemed like it was still a work in progress online), so he is looking into this item for me - I'm sure it will be resolved without issue. What really blew me away, is that I am now being awarded a ~$200 "good faith" gift on the Apple Retail Store for being a customer. Really glad this is offered in lieu of my wasted time on this issue, and unnecessary time without my product.
In the end, really thrilled with how Apple handled the situation.
As noted, I received my replacement product last Saturday. The new watch is still working without any issues. I swear it runs faster than my original device, but that's probably a placebo effect (No, they didn't replace it with a Series 2, for anyone wondering).
Today I was finally able to connect with my Executive Relations contact after some phone tag this week. I noticed AppleCare+ didn't seem to properly transfer to my new device (or seemed like it was still a work in progress online), so he is looking into this item for me - I'm sure it will be resolved without issue. What really blew me away, is that I am now being awarded a ~$200 "good faith" gift on the Apple Retail Store for being a customer. Really glad this is offered in lieu of my wasted time on this issue, and unnecessary time without my product.
In the end, really thrilled with how Apple handled the situation.
Read the entire thread. Lol. Great outcome. Perhaps you have a series 1? Original aw with dual cores?
Series 1 isn't made in stainless steel, which is what I have.
I didn't realize you were awarded that same $200 that I was. I was told I had to provide a URL to the Apple store item I wanted, so I'm not sure that I could have done that. Unless you just requested a gift card in the amount of $200?
Ultimately I don't actively use my watch for apps that often, more for time, notifications and fitness tracking. I'm not convinced the Series 2 is even worth a $200 upgrade. I'll probably use my Series 0 until it dies.