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What are they doing about MBP Keyboard?? I’m 1 month out of warranty
- Thread starter JohnnyWmac
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I got an Apple. I avoid computers made of citrus.
About 99% of the customers that used to come in saying their keyboard did not work had clearly spilled something on it, even though most of them denied it. However, with these newer touch bar models, often time people say that one key or two keys are not working, and upon opening it and inspecting it, there is zero evidence of liquid. The failure rate is way too high and as these models age we will see more and more people reporting the same problem. I do not notice any signs of abuse on the machines abused on the machines where these keys have stopped working.
Replacement keyboards from reputable vendors cost over $100 at the moment and the process to replace that keyboard is an absolute and utter nightmare. Short of Apple producing an extended warranty for this, which would depend on people who experienced this flaw not blaming themselves and others for not buying AppleCare, I can't imagine what the solution will be. I hear a lot of people saying that those experiencing this problem should have purchased AppleCare, but let's be real here. This is a $2,000 laptop, should the keyboard really only last 14 months? For the last 10 years $300 laptops have had keyboards that last longer than this.
You say this as a joke, however: https://www.dezeen.com/2018/03/14/apple-patents-crumb-proof-keyboard/
a few more pics from the keyboard patent that surfaced the other day:
MBPs with with iCover™.
Problems with your keyboard? How about no keyboard!
If it costs $500+ to fix the glass back of an iPhone 8/X, and $700+ to fix these MBP kb now... god knows how much a repair for these might set you back...
If it costs $500+ to fix the glass back of an iPhone 8/X, and $700+ to fix these MBP kb now... god knows how much a repair for these might set you back...
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Possible, but unlikely since the patent was filed in Sept. of 2016, before the TB models had been introduced. A patent takes time - the filing itself is almost instant, but the work to prepare to file it can take quite a while. From the filing date, I'd infer it was developed for the retina MB.
groove wrote:
"According to MR, Apple just got approved a patent for a dust and debris proof keyboard which could imply that this is the main cause of the keyboard failures."
Look more closely.
That "patent" was approved way back in 2016.
I'm going to -guess- that the 2017 design keyboards have that revision.
And.... they're still failing...
"According to MR, Apple just got approved a patent for a dust and debris proof keyboard which could imply that this is the main cause of the keyboard failures."
Look more closely.
That "patent" was approved way back in 2016.
I'm going to -guess- that the 2017 design keyboards have that revision.
And.... they're still failing...
Yes, at least on the one colored one I have. It's printed so that the letters are transparent and land directly on top of the keyboard's letters.
You're right but by looking at the design, I'm not so sure that that it's being used for the 2017s. That being said, I don't own one to really know.
I hope it's yet to come as it would be great to know that there's light at the end of the tunnel and a fix/upgrade coming for these keyboards.
I hope it's yet to come as it would be great to know that there's light at the end of the tunnel and a fix/upgrade coming for these keyboards.
It's probably for the MacBook Air, wouldn't that piss everyone off.
Do this enough times to your customers, and you lose as a company. Nobody wants to spend thousands of dollars on a premium laptop and then have a stupid key fail because of shoddy design.
I think this is may be why Apple has stated is re-emphasizing quality over new features. I'm not sure if this extends to the hardware, but clearly there's enough people complaining and dealing with the bad keyboard to get Apple's attention
lol what? says who? i've had MBPs since the unibody design was announced in 2008 and iphones since the original in 2007. only one macbook failed on me after being in super cold weather over the period of time. never had any issues with phones either. never bought apple care or used a case on anything
Actually I'm not sure it's been approved at all. It looks like the USPTO has a policy of publishing unapproved applications after 18 months. In the dust-proof-keyboard patent, you can see that it was applied for on 8 Sept, 2016, and Published 8 Mar 2018 (18 months later) but publishing the application is not the same as granting the patent.
I guess it depends on the user, or maybe you've just had good luck. Me personally, I'm really hard on my laptops - they go everywhere with me, are serious workhorses (virtualization, programming, audio/video production, some gaming). I wouldn't dare put a 2016/2017 through the same pace. For a > $2000 laptop with the title "pro" in it's name, I expect it to be able to keep up for the most part.
Every MBP I've owned since 2007-2012 has been in for repair at least once. A good reason why you shouldn't buy a MBP without the extended warranty is because of the soldered in parts. If one thing dies, you're replacing a bunch of stuff which can be quite expensive.
Every MBP I've owned since 2007-2012 has been in for repair at least once. A good reason why you shouldn't buy a MBP without the extended warranty is because of the soldered in parts. If one thing dies, you're replacing a bunch of stuff which can be quite expensive.
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Wow, i thought this was only me, but after reading this thread, it seems like a real problem with keyboards.
I have 2017 MBP with TB, my B and N keys were not working, i had to press super hard to make it register. Bought it last july i think, fortunately i had apple care, they replaced the keyboard and top case without any charge for me.
So it seems like a real defect with keyboards of these macbooks.
I have 2017 MBP with TB, my B and N keys were not working, i had to press super hard to make it register. Bought it last july i think, fortunately i had apple care, they replaced the keyboard and top case without any charge for me.
So it seems like a real defect with keyboards of these macbooks.
Apple Care is great and all, but it adds to the price of an already expensive product, and having to bring your laptop in for repairs every time a speck of dust gets under a key is #*%^#* ridiculous.
Frankly Apple could care less until the momentum rises in the tech press and or Apple is compelled to extend the warranty on the KB due to impending court action. Until such points arise Apple will continue to produce the current garbage...
Q-6
I have a 2017 13" and have had couple of close calls with keys getting stuck, but thankfully mushing it repeatedly and blowing with some canned air have solved the problem. Makes me want to sell this computer before this issue becomes more known with general public and tank the resale value.
****s sake, Apple, how do you **** up keyboard?
****s sake, Apple, how do you **** up keyboard?
This should be on the front page of MR....
People need to stop excusing Apple for this shoddy keyboard design and start demanding Apple to acknowledge the issue and take the right course of action...
Q-6
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Been 11 days. Either it is hard to get a top case replacement or Apple’s backlog is too long.
[doublepost=1521458047][/doublepost]This is so painful to watch.
[doublepost=1521458047][/doublepost]This is so painful to watch.