No computer is perfect, you need to consider the pros and cons and determine if the pros outweigh the cons. For instance, I think the Razer 15" looks to be a stout machine, it has everything that I want: 6 core processors, great GPU, awesome (and sturdy) keyboard. Plenty of ports, matte display, thin, light ad a very mac like design. Ram and storage are user replaceable (battery too I think)
I'm weighing that against the following cons.
Customer service is not the best, but so far from what I've read Razer has and continues to work hard at improving that. I have no hard numbers or concrete evidence but it seems my research led me to this belief. Thermals on the razer 15" is not great, it gets hot, but how I use the laptop may make this issue a non-issue. Cost, its one of the more expensive laptops - it comes down to, is it worth it. So far I've not decided.
Consider Apple, we talk about their great customer support and it has been award winning, but there are flies in the ointment. Such as how they knowingly designed the iPhone 6 to be more bendy then prior models, and removed stabilizing structures on the logic board. Then when people incurred bent phones, they charged them for the repair, even though they knew in advance that the design was the cause or how we have a long history of failed GPUs and Apple largely denying the issue until it because an embarrassment. Staingate - same thing but so far they're quiet on the keyboard
Now I've had really great experiences with apple's support but its not all rainbows and unicorns with them.