I have been using Apple's products since the Apple II. I grew up with Apple. Without people like me, Apple would not have been a big company. Of all these years, I have only returned one computer which I consider to be rubbish and toy-like. I guess it is a fair game. If they make excellent products, people will not return them. They made a return policy and they expect that some people will return them. It is part of the marketing strategy. As some people mentioned in this forum, if there were no such policy, they would have hesitated to try out the products and Apple would not have sold some products. If they don't want people to use their products and return during a transition period such as now, perhaps they should let us know their products' road maps. They have been behind compared with other manufacturers, removing useful features, made those butterfly keyboards for crazy thinness and have caused some long-term customers to suffer, they should feel shame on what they have done.