No
I'll do whatever it takes to get a new one
Let me tell you a story.
In September 2008, my parents bought me a 2G iPod touch from the Apple online store. It was a gift for me, for graduating high school. When it arrived, it had a dent in it - as it was in packaging that was still sealed, it must have happened when it was being manufactured. I contacted Apple and they said if I sent it back they'd give me a new one. Well, I wait two weeks and I suddenly get an email from them - they've decided that even though I received it damaged that they think it isn't a big enough deal to warrant a replacement.
So I get it back. It's then that I also notice that it has a light leak - there was a gap between the screen and the metal backplate through which some of the screen's backlight was shining through. I didn't want to worry about it as I doubted Apple would do anything.
A few weeks pass, and I notice that even though the iPod was in a case where the 'leak' was covered up, dust was still getting inside the device and was settling on the screen. Very noticeable. So, I contact Apple and send it off again.
THIS time, I get the iPod back. Again! The techs say they couldn't find a problem - despite the fact you didn't need to look hard to see all the dust inside the device! So I receive a package with my iPod. It's all wrapped up so that it couldn't get damaged whilst in transit. Opening it, I find to my horror - the entire backplate looks as if it had been rubbed harshly with a piece of sandpaper.
Get on the phone to Apple and demand to speak to someone higher up, that didn't merely work in the call centre. So I get put through to a guy that's in the iPod repairs division. He looks up my record and apparently the lady I organised the service with put that I was reporting a battery problem. So, as a result, only the battery in the iPod was tested and no attention was paid to the screen problems. The guy said he'd look into getting me a replacement, and that I'd hear back from him or an Apple representative by the end of the day.
Two weeks later I had heard nothing. Nothing at all.
Deciding enough was enough, I wrote a nice letter to Apple explaining my predicament. A week later, I receive a letter embossed with the Apple logo. Yay, they're responding to my problem! ...Not. I open it to find that it's merely a default letter explaining how to organise service and how to find out how long is left on my warranty. No one even put effort into the reply, it was just a pre-saved letter that's sent out in bulk.
By this time I've become very, very angry. I organise another service, but this time I do it online, where I can write down the exact problems I'm having. Send it away, and within a few days I get an email saying a replacement is definitely on it's way. The day finally arrives and I open my "new" iPod. An iPod that already has scratches all over it's backplate. It definitely wasn't the iPod I had sent in, but it wasn't in the sort of condition where I'd have given it away saying it was new. So I use it. No light leak. Good. No dents. Good. But then I notice DUST. MORE DUST getting into my iPod.
By this time I'm ready to just snap the damn thing and never buy another Apple product. Apple is getting pissed off with me and said there's nothing they'll do, despite the fact they keep sending me faulty and damaged iPods. So I went out and paid $550, the Australian price for a brand-new 32GB touch.
So basically, my parents lost their hard-earned money getting screwed around by Apple. I also lost my own hard-earned money as a result. Apple doesn't care about making great products that last a long time, they just care about squeezing every cent from the consumer. Technically I was covered under warranty, every problem I had was due to manufacturing flaws and the clumsiness of Apple's own techs. But Apple refused to help. At all.
So there are people out there that have valid claims against Apple with defective products that ARE covered by warranty. It's not fair if they can't get help and can't get a device that works to it's full capabilities while someone puts their iPod in water and expects Apple to just hand them a replacement.
The way you and I got our iPods are similar. They were gifts. The difference is mine was genuinely faulty, yours isn't. Yours is broken due to your own fault. Apple wouldn't help me despite the fact that my problems were covered by warranty, so it sure as hell isn't fair if they help you. At least the person that gave you yours 'lost' their money because of something that YOU did. My parents lost theirs because of Apple, not because of me.
So think long and hard about what you're doing. Do the right thing.
Thank you for your time.
