If you hate whining, skip over this post. What's on my mind? Bureaucracy!
A couple months ago I turned 65, and needed to sign up for Social Security. Went to my current medical insurance firm, Blue Cross/Blue Shield Federal, and found the plan that worked for me (Parts A, B, plus a BCBS Supplemental) but learned I had to apply separately for Medicare A/B at medicare.gov. Went there, tried to log in, and they refused my credentials. Tried over a week, finally found a "Chat" feature, and she said I had to go to the Social Security website to actually apply for Medicare. Tried there, and it wouldn't allow me set up an account, had to go to "login.gov" to set that up. That took several days (about an hour each day) but finally got registered. Was supposed to be able to now log into Social Security using my "login.gov" credentials, but they never would accept it, said a "detail" prevented my login but wouldn't tell me what it was. Finally, about ten days ago I started calling my local Social Security office to make an appointment, was always told, the "next available agent will be with you shortly", and then... immediately disconnected! This happened once or twice a day for over a week. This last weekend I really doubled down to figure this out, took notes and made a lot of printouts, 3 hours on Saturday and 2 on Sunday. The SS website would simply not accept that I am who I am. Went back to the "Chat" feature on the Medicare website and she said, "Sounds like you need to visit your local SS office". Still got cut off on the phone, so after lunch today...
I drove to the local SS office after lunch. Noticed cement-filled pillars surrounding the building every 4 feet, and when I entered had to sign in (name, time, office to visit, which I'm used to from my career, but here??) Then I had to do the TSA Shuffle, put my keys/coins/phone/belt into a tray to be x-rayed, then walk thru a scanner. Got up to the SS office, had to sign in, took a seat. The room had a full-time armed security guard behind a desk, who periodically announced that, if you signed in without an appointment, all you could do is schedule a future appointment. I accepted that, and sat down for a long wait. Some of the folks got waited on, and they all had scheduled appts (were called up by name), so they didn't get disconnected like I constantly did (??). Not quite 3 hours later, clock strikes 4:00 pm, and they shoo'd the rest of us out, telling us we should schedule an appointment on their Helpline (the one that constantly disconnected me for over a week).
Walking out, I saw the security gate and the cement-filled pillars again, and the little voice said, "Oh, now I get it!" Went home, tried again for two hours to schedule an appointment, including another link that asked me to photograph my UT driver's license, front and back, plus photograph my face for "Identity Confirmation" Tried that four times, and every time the site came back saying "Identity cannot be confirmed", then gave me an option to "Confirm my identity" that used the local Post Office, but after trying to sign up for THAT three or four times (to get a bar-code to take with me to the PO) I kept getting "PO cannot confirm mailing address", from whom I get mail every day.
I may try again tomorrow, or I may re-purchase that sig-sauer I bought 15 years ago. Right now, just need some Steely Dan, a couple beers, and a good night's sleep. [\whine:]