What's the most number of exchange for retina in here?

[Mkeys]

I've returned 9.. then got a refund. Going to buy another one this weekend before I go to uni in hope that they have fixed the issues, or I get lucky.

Two were returned due to the entire unibody being bent. This resulted in AWFUL creaking sounds when you lift, rest, or just use the macbook. Originally thought it was due to a bent backplate but after replacing it, it was clear that is was the unibody.

Three were returned due to deep scratches on the lid of the macbook straight out of the box. (3 in a weekend, must have just been a faulty batch).

Another three were average but the lid didn't sit properly. If you look where the screen connects to the body of the macbook, you will see that the creases aren't the same on each side. This results in the lid being a bit off axis, either side... depending on how the creases are. You can feel this by touching the sides of the mac. (6/9 of the macbooks I had, also had this). From looking at the display models, 4/6 had this problem, 2 didn't.

Another two were returned because of dead pixels and a heavily purple tinted screens. I'm aware all have slight purple tints when exposed to UV light, because the backlighting is actually purple (compare the apple logo on the back to an older macbook) and therefore it bleeds through the screen because it's so thin.

I know for a fact perfect ones do exist..in fact, all of the ones that I returned with scratches were perfect apart from the scratches.. (no strong tints, no creaking, lid sits properly etc.)

 

[obamtl]

No returns. I'm on a retina MBP. I have an LG screen but have no issues with it.

 

[725032]

Ive returned one unit and now going to wait on 2nd gen release.

This product release has been terrible.

Shame on you Apple

 

[andymac2210]

My first reaction to reading this thread title was going to be something along the lines of 'oh, you're looking for problems'.

But after reading a bit more it's pretty obvious people have genuine problems with these machines.
Especially considering most of us are 'apple fans' too, I can't see people making these stories up or blowing them out of proportion.

It's especially worrying that customer support has been bad to some people, I can't believe a rep suggested IR was 'ok' to that guy further up and asked if it was still useable.


To the folks complaining about the folks complaining - zip it.
I fully support people returning their RMBP 10 times, it'll send a loud and clear message to Apple to get their god damn quality control in check.
There's NO EXCUSE for this kind of BS on a £2000 laptop. None.

Maybe on the second gen they'll get it right, though I've heard similar stories for cMBP's too.
Mine arrives on wednesday, so we'll see.

 

[iaymnu]

Twice daily for 14 days?! So you've had 28 rMBPs? WHAT!?

Correct. I was in the apple store trying it and returning it back on the spot if needed. With my current rmbp there is still a little dark area on the lower left side. I couldn't exchange anymore since they are going to throw my money back to me @ the store.

 

[obamtl]

Andy, when you have someone returning a product 4 times, you reach a point where in all probability, the problem is somewhere else besides the product. I've returned my fair share of Apple products and never had a hard time with these returns. It is very uncharacteristic of Apple to give a customer a hard time over such things. It runs against the ethos of Apple.

Furthermore, you get to only hear one side of the story here. Who would come here and say:

1. I have clinical OCD and will comb my rMBP with a microscope for any flaw.
2. I am just taking the p*ss with Apple and will return for no good reason.

Then there's another part of the issue. No doubt, under the law of averages, someone somewhere will have had really rotten luck. If 1% of Apple rMBPs have issues, 1 in 10,000 will have issues with 2 consecutive rMBPs, and 1 in a million will have issues with 3 consecutive rMBPs, 1 in 100 million will have issues with 4 (this assumes the problems are random, and the person isn't getting replacements from one large faulty batch). There will no doubt be hundreds of people with genuine problems with multiple rMBPs. I expect some of them will google retina MBP and end up at macrumors. Furthermore, the millions of people who get their rMBPs with no issues are not likely to go online to make a fuss about it.

Furthermore, you really can't take what anyone says on a public forum at face value. You've got to discount for some embellishing.

Oh, and because this forum is MacRumors is not guarantee that everyone here is a 'fan'. There are some here that are here because they HATE Apple with a passion. One or two will come here to cook up stories, no doubt.

PS: As I've said, I've had my fair share of faulty Apple equipment. I was an early adopter of the iPad 2, and went through the bleeding screen issues then.

 

[andymac2210]

Correct. I was in the apple store trying it and returning it back on the spot if needed. With my current rmbp there is still a little dark area on the lower left side. I couldn't exchange anymore since they are going to throw my money back to me @ the store.

28 times?!?!?!?!?!?!

That's like something someone would do for a comedy skit with hidden cameras.

----------

Andy, when you have someone returning a product 4 times, you reach a point where in all probability, the problem is somewhere else besides the product. I've returned my fair share of Apple products and never had a hard time with these returns. It is very uncharacteristic of Apple to give a customer a hard time over such things. It runs against the ethos of Apple.

Furthermore, you get to only hear one side of the story here. Who would come here and say:

1. I have clinical OCD and will comb my rMBP with a microscope for any flaw.
2. I am just taking the p*ss with Apple and will return for no good reason.

Then there's another part of the issue. No doubt, under the law of averages, someone somewhere will have had really rotten luck. If 1% of Apple rMBPs have issues, 1 in 10,000 will have issues with 2 consecutive rMBPs, and 1 in a million will have issues with 3 consecutive rMBPs, 1 in 100 million will have issues with 4 (this assumes the problems are random, and the person isn't getting replacements from one large faulty batch). There will no doubt be hundreds of people with genuine problems with multiple rMBPs. I expect some of them will google retina MBP and end up at macrumors. Furthermore, the millions of people who get their rMBPs with no issues are not likely to go online to make a fuss about it.

Furthermore, you really can't take what anyone says on a public forum at face value. You've got to discount for some embellishing.

Oh, and because this forum is MacRumors is not guarantee that everyone here is a 'fan'. There are some here that are here because they HATE Apple with a passion. One or two will come here to cook up stories, no doubt.

PS: As I've said, I've had my fair share of faulty Apple equipment. I was an early adopter of the iPad 2, and went through the bleeding screen issues then.

You're entirely right.
I do check peoples post history sometimes though when they post stories, just to see if they're a troll or not.
So far I haven't see any evidence of anyone cooking anything up.

Though they may be OCDers, like the guy above, 28 times?
I'm sorry, but that's just utterly ridiculous.
3-4 times I could believe, but 20 frickin 8?

From what I have seen and read though, apple's QC isn't great and people I've known have had various problems with customer support.

 

[Mkeys]

How long do you guys think it will take for Apple to resolve the problems and have fixed stock? Do they release statements about stuff?

I'm tempted to wait it out until they have fixed everything, but like I said I NEED one by the 15th September for university.

 

[andymac2210]

How long do you guys think it will take for Apple to resolve the problems and have fixed stock? Do they release statements about stuff?

I'm tempted to wait it out until they have fixed everything, but like I said I NEED one by the 15th September for university.

So buy one a few weeks before and if it has any problems exchange it.

Or just buy a cMBP (which is what I done) until they get the kinks worked out of the rMBP.

 

[iaymnu]

28 times?!?!?!?!?!?!

That's like something someone would do for a comedy skit with hidden cameras.

----------



You're entirely right.
I do check peoples post history sometimes though when they post stories, just to see if they're a troll or not.
So far I haven't see any evidence of anyone cooking anything up.

Though they may be OCDers, like the guy above, 28 times?
I'm sorry, but that's just utterly ridiculous.
3-4 times I could believe, but 20 frickin 8?

From what I have seen and read though, apple's QC isn't great and people I've known have had various problems with customer support.

I have OCD. If apple improve on QC then everything is peachy.

 

[725032]

I have OCD. If apple improve on QC then everything is peachy.

Here here... Apple needs to up their game

 

[klover]

5 attempts and no luck (everything from dents out of the box to piss-yellow splotches on screen).

 

[BryanLyle]

Returned one because it had a nice scratch on the screen right out of the box.

Haven't ordered a second one (yet)

 

[bogatyr]

I've been anticipating selling my MBA 2011 and buying a retina MBP... this thread has me doubting my plans though. Geez, lots of issues with them.

 

[iaymnu]

I've been anticipating selling my MBA 2011 and buying a retina MBP... this thread has me doubting my plans though. Geez, lots of issues with them.

I would go through all over again. to me it's that much better than my 2011 MBA

 

[Mabyboi]

I've been anticipating selling my MBA 2011 and buying a retina MBP... this thread has me doubting my plans though. Geez, lots of issues with them.

You also have to realize the majority of people here are here to ask for help or complain about a product, this is a very small % of the market. I've personally sold 6 Retinas (apple reseller) and every one has been 100% perfect. Tested them all myself during setup.

 

[ZipZap]

Andy, when you have someone returning a product 4 times, you reach a point where in all probability, the problem is somewhere else besides the product. I've returned my fair share of Apple products and never had a hard time with these returns. It is very uncharacteristic of Apple to give a customer a hard time over such things. It runs against the ethos of Apple.

Furthermore, you get to only hear one side of the story here. Who would come here and say:

1. I have clinical OCD and will comb my rMBP with a microscope for any flaw.
2. I am just taking the p*ss with Apple and will return for no good reason.

Then there's another part of the issue. No doubt, under the law of averages, someone somewhere will have had really rotten luck. If 1% of Apple rMBPs have issues, 1 in 10,000 will have issues with 2 consecutive rMBPs, and 1 in a million will have issues with 3 consecutive rMBPs, 1 in 100 million will have issues with 4 (this assumes the problems are random, and the person isn't getting replacements from one large faulty batch). There will no doubt be hundreds of people with genuine problems with multiple rMBPs. I expect some of them will google retina MBP and end up at macrumors. Furthermore, the millions of people who get their rMBPs with no issues are not likely to go online to make a fuss about it.

Furthermore, you really can't take what anyone says on a public forum at face value. You've got to discount for some embellishing.

Oh, and because this forum is MacRumors is not guarantee that everyone here is a 'fan'. There are some here that are here because they HATE Apple with a passion. One or two will come here to cook up stories, no doubt.

PS: As I've said, I've had my fair share of faulty Apple equipment. I was an early adopter of the iPad 2, and went through the bleeding screen issues then.

From my perspective....

Impossible for the same person to get 9 bad rMBPs. Impossible to get 4 bad rMBPs.

Any logical store manager would open a unit in the store for a repeat returner.

Any logical buyer would insist on it.

 

[brentsg]

From my perspective....

Impossible for the same person to get 9 bad rMBPs. Impossible to get 4 bad rMBPs.

That's just absolutely untrue. I had one bad Samsung unit that arrived with physical damage and 2 bad LG units with terrible IR. Heck, the first one came right out of the box with IR that never faded. It's far from impossible.

I'd never returned a Mac and I've had many over the years, but this was a bad experience. I got a refund after that 3rd because it's simply not worth the time and effort.

 

[parth6512]

Im currently on my 6th replacement. Will be receiving 7th tomorrow. I got all LGs which all had numerous issues from dead pixels, to IR, to pressure marks. This will be my last replacement and going to get a refund if I don't receive a unit without issues. Should have done it long time ago, poster above me is correct, it's really not worth it to go through all the hassles and waste so much time to get replacements.

 

[mac jones]

You also have to realize the majority of people here are here to ask for help or complain about a product, this is a very small % of the market. I've personally sold 6 Retinas (apple reseller) and every one has been 100% perfect. Tested them all myself during setup.

This is so true. The problem is, it's creates an aura of hysteria.

It's hard to believe, but there are quite a few people here who would never have noticed anything, but read these threads and then overly scrutinize their machine and find some minor issue. They then become dissatisfied and initiate returns. And since it's fundamentally a change in the level of scrutiny, they can't relax. Classic hysteria.

This is the result of a few people who are predisposed to this level of scrutiny and make the initial posts. And it becomes contagious.

 

[Speedy Gonzalez]

9 :d

 

[rockyroad55]

This is so true. The problem is, it's creates an aura of hysteria.

It's hard to believe, but there are quite a few people here who would never have noticed anything, but read these threads and then overly scrutinize their machine and find some minor issue. They then become dissatisfied and initiate returns. And since it's fundamentally a change in the level of scrutiny, they can't relax. Classic hysteria.

This is the result of a few people who are predisposed to this level of scrutiny and make the initial posts. And it becomes contagious.

This is true. I would have never thought about IR but mine does have it and the problem has progressively gotten worse since a couple days ago when I first noticed it. I may be a bit paranoid though, not going to deny that.

 

[carreragt7]

So I've got a question for everyone that's gotten replacements: are they always done in the 14 day return policy? Or have some of you had them replaced while at the Apple Store showing them the issue(s) AFTER the 14 days?

I ask as I've got the 2.6, 8gb, 512 model that is about 2 months old. When the issue was first noticed I was told that "a software update will fix it, it isn't hardware related". Now about two months later the issue is still there, if not slightly worse (imagined?). But I don't feel like a machine that cost just a few dollars shy of $3k should have this issue. I set up an appointment at the nearest Apple Store (an hour away) in hopes of showing them the computer and having them willing to repair or replace my machine with a refurb or one in stock. Is this too much to ask? I'm ok with having to send it in if needed, but I'd prefer to not have the downtime associated as I got rid of my spare laptop already...

At my job I have my screen on a specific site for hours at a time, and when I change it the IR is there for quite some time, over 5-15 minutes depending on how long it sat on that page.

I'm worried as I'm out of my 14 days return, and there is now a decent cosmetic ding in the upper right hand corner of the aluminum display that I'm afraid they will try and use as a scapegoat to not be willing to repair this machine or replace it with another.

If they'd be willing to swap it out with another I'd be willing to pay the difference for the 16gb RAM version of this model.

So for all of you returners or Apple Customer service pros, any specific advice I should know? Thanks in advance for any help. I love the feel of this machine but I'd really like to not have the IR issue.

 

[halledise]

how do you find a dead pixel in 5.1 million pixels?

I was in an AppleStore in NSW Aust a couple of days ago waiting for a rather long time (2 hours) for a tech to attend and the young guy next to me with a rMBP was pointing out 4 dead pixels at differing locations on his screen (and they sure were noticeable).
the 2 techs attending him commented that yes this is more common than it should be and we're awaiting new panels. we'll give you a call when the next batch come in

 

[Risco]

Correct. I was in the apple store trying it and returning it back on the spot if needed. With my current rmbp there is still a little dark area on the lower left side. I couldn't exchange anymore since they are going to throw my money back to me @ the store.

You have a serious ocd problem. If I was Apple, then I would refuse to sell anything to you ever again. 28 times and in 14 days at that, jeez....