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That strikes me as poor, to indifferent, customer service. Once upon a distant time, Apple's customer service was justly regarded as excellent.

Reading this thread, I am struck by the fact that there seems to be another form of 'Apple Hatred' and it is not just those who disdain the product because of what they had viewed as the elitist attitudes of those who bought them (an attitude that used to be encouraged by Apple in its advertising).

Rather, these days, it is disgruntled Apple customers who seem to comprise those most dissatisfied with Apple.

To Windows users, a computer is not a definition of their identity - it is a tool to get something done.

However, traditionally, Apple users (an attitude much encouraged by the attractive and slick advertising produced by Apple) have long seen themselves as members of an esoteric elite in the world of tech, and their computer as an extension of their sense of self which defines their personality (stylish, cool, fusion of form and function, etc etc).

These days, though, things have changed, partly because of Apple's revolutionary impact on areas other than computing. Here, I refer to their extraordinary - and transformative - impact on music with the iPod and iTunes, (utterly transforming the entire model of how music is produced, bought, marketed and consumed and destroying the old music record studios in the process, and transforming the relationship between customer and music creator), as well as their impact on phone technology (with the iPhone, almost annihilating Nokia in the process), and on how material is downloaded and stored online.

The upshot of all that is that Apple no longer derives most of its income from computers. If anything, they are almost a sideline. Apple can afford to run its computing arm as a loss leader, almost as a hobby, a sideline of what it used to do. Nowadays, with the rentier model for the consumption of music (and Apps) well established, it has forged a path - a very original path - into new markets and entirely new ways of selling and providing and storing information and data.

The old customers, those who wail 'but we were there in the beginning' are no longer necessary to the company; it is not an esoteric elite, it is an exceptionally profitable multinational company.
I can't click like on your post because I hate what you wrote, but of course you are 100% correct. :/ I think that Macs could actually benefit from Apple selling the computer division off to someone else. At least they would get full attention.
 
It's just human nature. You like what you buy, hate what you don't buy (or can't afford to buy)

the comment in parentheses is true, especially when people love to compare $100 Android phones to $600+ iPhones.
 
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Macs could actually benefit from Apple selling the computer division off to someone else
That will never happen, and I don't think apple is paying less attention, as much as focusing on products that have a better return. I know I'm arguing semantics but hear me out. Macs are integral to apple, not just the hardware but OS X. They're working harder to integrate iOS and OS X, strengthening the Apple ecosystem. If they sell of the Mac division, they lose that ability.
 
People place too much value into to tools they use and make them part of their actual identity. So when threatened they get...fierce.

L.A. Culture doesn't help either.

Also a small minority ALWAYS go against popular opinion...just cos its not popular. Sort of us against them mentality thing.

Funny thing is many of the companies people defend couldn't care less about them or their wellbeing...only their money.

I used to be like that when I first started out with tech....now I couldn't careless. I just buy/use whatever appeals to me and forget about the politics.
 
People place too much value into to tools they use and make them part of their actual identity. So when threatened they get...fierce.

L.A. Culture doesn't help either.

Also a small minority ALWAYS go against popular opinion...just cos its not popular. Sort of us against them mentality thing.

Funny thing is many of the companies people defend couldn't care less about them or their wellbeing...only their money.

I used to be like that when I first started out with tech....now I couldn't careless. I just buy/use whatever appeals to me and forget about the politics.

On tech websites though computers are more than tools.

====

The Apple PC debate has been going on for decades and probably and shows no real sigh of let up. The new Android vs Apple debate should be over but it's not for some reason. We all have our thing computers, cars, booze, or S.O. hair color passionate debate is had around all most of the time you just have to kinda shrug.
 
I feel personally victimized when anyone insults Apple. Speaking ill of Apple is offensive and discriminatory towards me.

:rolleyes:
I know you're kidding, but that's exactly the issue. People take a comment personally when another insults or complains about apple, which is a billion dollar corporation.
 
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I know you're kidding, but that's exactly the issue. People take a comment personally when another insults or complains about apple, which is a billion dollar corporation.

My point exactly. Insulting Apple is like arbitrarily insulting ones own lifestyle/personality/character -or race or religion. It's pretty ridiculous and sign of immaturity.

And then you have the ones who defend Apple to the death on every matter, again forgetting that they are a multibillion dollar company with no real concern at the end of the day other than profiting. Any perception of them caring about you is a well executed illusion.

I like Apple for the most part, but I'm not willing to turn my soul or blind support over to them, nor would I any company.
 
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After spending 30+ years working solely with PCs, I finally switched over to Apple side. However, during those 30+ years I have never bad mouth Apple or their minions (joking :)) for I was far from being an Apple devotee or follower. While I decided to put Windows 10 on my iMac using Bootcamp, I basically use the Windows side to play PC games. I find using all other applications easier on the Apple side. I am still not an Apple fanboy, an far from being an Apple guru, and I am not a Microsoft Fanboy either, for both Operating Systems serves their purposes. The likely hood of working on a PC if you go to a business atmosphere is high unless it's some kind of graphical business. While using an Apple is high if you are in an educational environment. There is nothing wrong in being a fanboy, but to me it narrows your scope when it comes to computer technology and support. Apple -versus- PC is even starting to blur a little with bootcamp being a good example (On the Microsoft side there Hacinthosh).
 
In all honesty, I was one of the folks who-for years-didn't like Apple. A lot of that had to do with my experience in high school with iMac G3s that were unreliable and-to me at least-seemed clunky to use(the weird keyboard and mouse didn't help things). On the other hand, I'd used Apple ][s and some other earlyish Macs through elementary school and didn't have any bad memories of them.

My computing is now pretty much 100% Apple, and I think my signature bears that out. I even now have a bunch of those much-hated iMacs, which I realize now were probably unstable as a result of poor maintenance and upkeep along with being administered by someone who didn't really know what they were doing with Macs.

I've not been a fan of the Macs introduced in the last few years, which is why I plan to keep my 2012 15" going for as long as I can.

I also like iPhones and have been using them since 2010(started with a 3gs). I stick with them because they do what I want them to do and I haven't seen a compelling argument to switch. I do appreciate the level of integration with OS X that I get out of them, although I'm still stubbornly using 10.9 on my main computers :)
 
Perhaps some corporate practices Apple takes part in don't sit quite right with some people. Perhaps some people simply dislike their product lineup. I couldn't really say. The hatred for Apple fanboys, that I can see. Hell, fanboys in general.
 
What I really dislike is being treated like a villain when I have to return an obviously defective machine or fight for money which is owed to me. I'm not fond of Apple gimping the 21.5" iMac and Mac Mini along with paltry low gb choices for the iPads and iPhones, and I may not like where they are going (away from computers), but I do love their products when they work.

And finally, their great products are working for me again. :) I truly appreciate Apple also making things right too (I did email Tim Cook and within 36 business hours of that email, I heard from one of his executive assistants. So the refund was sorted in less than a day and those account reps who hung up on me last weekend will be talked to.)

Like I told the Executive rep, when things are great I will let you know and when they aren't I will also let you know. And, yes, I told Mr. Cook about how wonderful this guy was too. It was a relief for them to confirm I was 100% in the right, apologize and do good by me. So I do good by them (even if I did buy this new iMac from a third party :p.)
 
I know you're kidding, but that's exactly the issue. People take a comment personally when another insults or complains about apple, which is a billion dollar corporation.

like saying a small piece of them dies every-time someone mentions a bad thing regarding Apple.

I know the die-hard Apple users would be at the top of this list.
 
When a large scale enterprise like Apple is run by a big ego sometimes acerbic person like the late Steve Jobs, that person's attitude and behavior has a deep impact on the company.

Apple culture is a product of SJ. Now with Cook at the helm, the good news is Apple is becoming a bit calmer and in time perhaps it won't be quite as polarizing.
 
Perhaps some corporate practices Apple takes part in don't sit quite right with some people. Perhaps some people simply dislike their product lineup. I couldn't really say. The hatred for Apple fanboys, that I can see. Hell, fanboys in general.
The blinding hatred towards fanboys (simply because they are fanboys/fangirls) is just as idiotic as fanboyism itself.

However the nature of Apple fanboyism and Apple-hating has changed since the days of the 1990s Mac-PC Warz. For the most part (and I dare someone to prove me wrong here), the most rabid and most passionate critics of Apple and CEO Tim Cook seem to be from the disgruntled Mac veterans themselves. Many of these Old School Apple fanatics loathe Cook simply because he ain't Steve Jobs and will never live up to the Jobs legacy. I've noticed that frequently on MR forums.
 
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And it is also a symptom of the sort of society that seems to have little else to really worry about.
Yes, absolutely correct.

America/Europe is a materialistic society and many "worship" some Material God. For some, the Apple brand is their God. For others, it's blind worship of everything Android or Linux (which means that Apple is their Satan). For others, they would rather spend everything on a nice Rolex and would never consider a smartwatch. For others, their passion is a sports car like their beloved Nissan GTR. Or their beloved Harley-Davidson. I've known many many men who adore and worship their beloved sportscar and give it more attention than their wives or girlfriends. For others, Kanye West is their Deity that they are devoted to. For others, they are complete fanatic devotees of a certain NFL football team or a certain European football (soccer) club. Everyone is entitled to whatever they love to be a follower/fan of. As long as they don't hurt me, not a big deal, leave them be.

These are First World problems, naturally.
 
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Now that I'm retired, I never have to use Windows ever again. This makes me happy, because even though I say I'm OS-agnostic, having used every professional OS since CP/M, I like MacOS X best. It's what I've grown used to, and I don't have to think about it.

There's also the fit-and-finish aspect. When I buy a new piece of Apple kit, it comes beautifully packaged, and unboxing it is a delight. Last time I bought a new Dell, it came in a plain cardboard box. When I opened the lid of the laptop, there were two metal stickers stuck to the palm rest, one telling me that it had Intel Inside and the other that it was Made for Windows. Both stickers were slapped on, askew, and there was no way to remove them without seriously marring the case. On the bottom was another, bigger sticker, announcing the Windows version, also askew. When I booted up I had to spend my first hours removing crapware from the system. Whose computer was this, anyway?

So I prefer Apple, and I don't mind paying a premium for a premium experience. If that makes me an Apple Fanboi, so be it.
 
Windows is lame, but we all know that. Android is a joke of insecurity and "open source"... any who says otherwise hasn't done the research or is just plain dumb.

I need them for work, but I'd sooner just quit all computer use for me personally if I couldn't have a Mac, and go back to my Moto RAZR if I couldn't have an iPhone. I hate Windows and Android that much.

My wife is anti-Apple. :D
Man she sounds like a real keeper.






:p :D
 
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I only buy Apple things because I'm locked into their eco-system and like how iTunes is mirrored with the iPhone and iPad. And I buy their computers because of how long they last, and I dual boot because I like Windows.

What annoys me is the fanboys, can't stand them no matter the platform/device/service. I just don't understand why someone would artificially lock themselves to a brand, to be romanced by their CEOs every word, to think they can do no wrong. It's not for me :)
 
People are vocal at hating Apple or other tech companies on the internet because they enjoy the sense of feeling different from the crowd or justifying what they have purchased.

Does somebody else's hatred actually matter to others? Of course it doesn't, you need to buy what you like based on your own experiences.

Somebody mocked my iPhone over xmas and made the assumption I bought it because I don't understand tech and was brainwashed by the hype. It's best just to smile and agree because it's them that looks foolish at the end of the day. I'm happy with my choice, thanks :)
 
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