When does Apple's 1-Year Warranty start for items purchased new on eBay?

[myrtlebee]

I am reading conflicting information everywhere regarding this.

I am looking at possibly buying a new, sealed iPhone 6 Plus from a seller on eBay.

He stated that he purchased the iPhones from an Apple-authorized reseller a while back.

Does the 1-year Apple warranty start the day the item was purchased, or the day the iPhone is first turned on and activated?

 

[Applejuiced]

Starts from the day it was purchased from Apple.
Or ask for the imei number and put it in the AppleCare site for warranty details.

 

[I7guy]

Purchasing from eBay is similar to purchasing a grey market item. The seller has to be an authorized seller fromthe manufacturer.

 

[myrtlebee]

Starts from the day it was purchased from Apple.
Or ask for the imei number and put it in the AppleCare site for warranty details.

He purchased it from an authorized reseller (Best Buy, Target, etc), not from Apple. Would this be the same? I am wondering what the overall policy is rather than solely interested in putting in this specific IMEI number because I may wind up purchasing from another seller or later on purchasing another iOS device from eBay.

 

[Applejuiced]

He purchased it from an authorized reseller (Best Buy, Target, etc), not from Apple. Would this be the same? I am wondering what the overall policy is rather than solely interested in putting in this specific IMEI number because I may wind up purchasing from another seller or later on purchasing another iOS device from eBay.

The policy is Applecare starts from the day the device is 1st purchased at any retailer.
My Applecare started the day the phone was shipped out from Apple. Not 4 days later when I activated it.
If you're purchasing from ebay or other reseller is not the actual original purchase date and Apple doesnt recognize that 3rd party sale to start the warranty coverage from then.

 

[myrtlebee]

If you're purchasing from ebay or other reseller is not the actual original purchase date and Apple doesnt recognize that 3rd party sale to start the warranty coverage from then.

I guess that would be all resellers but Apple-authorized resellers. I am still reading conflicting information on this. I have read many posts on other forums of users opening a 2-year old iPhone or iPod and the 1-year warranty starting from the day it was activated.

 

[Applejuiced]

Yeah, good luck with that.

 

[bufffilm]

I guess that would be all resellers but Apple-authorized resellers. I am still reading conflicting information on this. I have read many posts on other forums of users opening a 2-year old iPhone or iPod and the 1-year warranty starting from the day it was activated.

It 's not confusing at all. You'd just like it to be otherwise, but wishing doesn't make it so.

 

[myrtlebee]

It 's not confusing at all. You'd just like it to be otherwise, but wishing doesn't make it so.

Um, excuse me, keep your assumptions to yourself. I'm not wishing otherwise. I am telling you about the conflicting information that is readily accessed on this particular topic. I don't give a **** as I have no vested interest one way or another. I am just trying to clarify why I am confused in order to make an informed decision with a potential purchase. Not one person has posted a link to a direct source saying one way or another.

 

[bufffilm]

Um, excuse me, keep your assumptions to yourself. I'm not wishing otherwise. I am telling you about the conflicting information that is readily accessed on this particular topic. I don't give a **** as I have no vested interest one way or another. I am just trying to clarify why I am confused in order to make an informed decision with a potential purchase. Not one person has posted a link to a direct source saying one way or another.

Nope, it's right there on the Apple site.

 

[myrtlebee]

Nope, it's right there on the Apple site.

If you could link me to it, that would be fantastic. If that really is the policy, I am not sure how that would explain people getting the 1-year warranty to start on the day of activation for old iPhones and iPods.

 

[macfacts]

I guess that would be all resellers but Apple-authorized resellers. I am still reading conflicting information on this. I have read many posts on other forums of users opening a 2-year old iPhone or iPod and the 1-year warranty starting from the day it was activated.

Imagine opening a new 10 year old iphone, do you think Apple will give you 1yr warranty when you buy from ebay? ebay isn't some retail store that gets supplies from Apple. It is like buying from a newspaper classified ad from normal people.


From the following link http://www.apple.com/legal/warranty/products/ios-warranty-document-us.html

WHAT IS COVERED BY THIS WARRANTY?

Apple Inc. of One Infinite Loop, Cupertino, California, U.S.A. 95014 (“Apple”) warrants the Apple-branded iPhone, iPad or iPod hardware product and accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.​

 

[HEK]

Um, excuse me, keep your assumptions to yourself. I'm not wishing otherwise. I am telling you about the conflicting information that is readily accessed on this particular topic. I don't give a **** as I have no vested interest one way or another. I am just trying to clarify why I am confused in order to make an informed decision with a potential purchase. Not one person has posted a link to a direct source saying one way or another.

Instead of being nasty to everyone why don't you contact the only people that know what their warranty policy is. Apple

Besides you believe everything someone writes on Internet forums?

I bought a phone on eBay and got a ten year warranty and a free car with my purchase.

 

[myrtlebee]

Instead of being nasty to everyone why don't you contact the only people that know what their warranty policy is. Apple

Besides you believe everything someone writes on Internet forums?

I bought a phone on eBay and got a ten year warranty and a free car with my purchase.

I haven't been nasty. If anything, you and the prior poster are exhibiting an attitude. People started assuming things and reading motives into my posts that weren't there.

I did contact Apple, and I got one worker on chat who said it activates when the item is purchased. That said, in the past with other topics I have asked questions to Apple associates and have gotten different answers depending who I talked to.

I am yet to hear an explanation as to why some people activate years-old devices and have their 1-year warranty start on the day they activate the device. And yes, I do believe when people say this when I search and find 50% of the people who answer this question say one thing, and 50% another. That leads me to believe that perhaps no matter what the official policy is, sometimes it does not apply for one reason or another.

Thank you to the poster who actually linked me to the official policy. I will not be purchasing the item from eBay just to be safe.

 

[bufffilm]

Instead of being nasty to everyone why don't you contact the only people that know what their warranty policy is. Apple

Besides you believe everything someone writes on Internet forums?

I bought a phone on eBay and got a ten year warranty and a free car with my purchase.

It amazes me how on the straightforward stuff like this, people will post here instead of checking Apple's website followed by a call to Apple. As said earlier,, the warranty started on date of purchase when the phone was first procured. Ebay is not an authorized Apple seller and hence, means nothing.

 

[myrtlebee]

It amazes me how on the straightforward stuff like this, people will post here instead of checking Apple's website followed by a call to Apple. As said earlier,, the warranty started on date of purchase when the phone was first procured. Ebay is not an authorized Apple seller and hence, means nothing.

Again, I am not an idiot. The first thing I did was chat with Apple and was told one thing - but that doesn't make it so. Sometimes (many times) workers are mistaken and give the wrong information or somehow don't understand the question.

As I stated, the reason I began doubting is that I did some research in other forums and came to the conclusion that this was not a settled question as about half of the people responding to the question answered one way, and another half answered another.

On top of it I have an eBay seller with 100% positive feedback and a listing that boldly states the phones have the 1-year Apple warranty on activation, and who responded to me confirming it as such.
So guess what? Things aren't always so clear when you have conflicting information and so many people saying otherwise.
Again, thanks to the poster who linked me to Apple's official policy (for some reason I did not see that when I checked their website), and out of caution I will not be buying from eBay. I really have no further use for any more information on this subject.

 

[HEK]

I haven't been nasty. If anything, you and the prior poster are exhibiting an attitude. People started assuming things and reading motives into my posts that weren't there.

I did contact Apple, and I got one worker on chat who said it activates when the item is purchased. That said, in the past with other topics I have asked questions to Apple associates and have gotten different answers depending who I talked to.

I am yet to hear an explanation as to why some people activate years-old devices and have their 1-year warranty start on the day they activate the device. And yes, I do believe when people say this when I search and find 50% of the people who answer this question say one thing, and 50% another. That leads me to believe that perhaps no matter what the official policy is, sometimes it does not apply for one reason or another.

Thank you to the poster who actually linked me to the official policy. I will not be purchasing the item from eBay just to be safe.

And that's another thing, why you need other people to link you. Your search broken, your time too valuable to look it up yourself? You come on here with attitude like rest of us owe you.

 

[myrtlebee]

And that's another thing, why you need other people to link you. Your search broken, your time too valuable to look it up yourself? You come on here with attitude like rest of us owe you.

What a horrible thing that I ask someone who asserts what Apple's policy is to link me to it.

 

[HEK]

What a horrible thing that I ask someone who asserts what Apple's policy is to link me to it.

"I really have no further use for any more information on this subject"

See, like I said you can't believe what people say on the Internet.

 

[myrtlebee]

"I really have no further use for any more information on this subject"

See, like I said you can't believe what people say on the Internet.

I don't follow. I got enough information to make an informed decision on whether or not to make the purchase, so now I need no more information in this thread. Not sure what you're saying.

 

[AZhappyjack]

I haven't been nasty. If anything, you and the prior poster are exhibiting an attitude. People started assuming things and reading motives into my posts that weren't there.

I did contact Apple, and I got one worker on chat who said it activates when the item is purchased. That said, in the past with other topics I have asked questions to Apple associates and have gotten different answers depending who I talked to.

I am yet to hear an explanation as to why some people activate years-old devices and have their 1-year warranty start on the day they activate the device. And yes, I do believe when people say this when I search and find 50% of the people who answer this question say one thing, and 50% another. That leads me to believe that perhaps no matter what the official policy is, sometimes it does not apply for one reason or another.

Thank you to the poster who actually linked me to the official policy. I will not be purchasing the item from eBay just to be safe.

Get the Serial Number from the seller (it's on the back of the box) and look it up here:
https://checkcoverage.apple.com/

 

[myrtlebee]

Get the IMEI from the seller and look it up here:
https://checkcoverage.apple.com/

Again, as I said before, I was looking for the official policy and people's experiences with it. Also, as I've said, I have decided not to buy the item. I have marked this thread as "resolved."

 

[laudern]

Geee wiz buddy have you ever heard of the saying 'don't shoot the messenger'? You are told the facts and you throw a tantrum because it is not what you are wanting to hear.

It's a pretty straight forward policy with no room for misunderstanding. But somehow you persist.

 

[CBillups1]

Warranty starts when the phone is activated


Both phones I recently bought from other sources were sealed and AppleCare was not active and said phone had to be activated to show the warranty. Soon as I activated, that was the start date

 

[myrtlebee]

Warranty starts when the phone is activated


Both phones I recently bought from other sources were sealed and AppleCare was not active and said phone had to be activated to show the warranty. Soon as I activated, that was the start date

See? Thank you! For some people this is the case. Which is why I opened this thread to find out what the hell is going on. I guess the other posters will be back here soon to claim you are part of my secret agenda.