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People on this forum always think they are right

Like I said, I bought my girlfriends off swappa brand new. The original owner got it from Verizon as an upgrade but was never opened. I have it to my girlfriend on December 23rd, she activated it that day. She actually just added AppleCare plus yesterday

Case closed!
 
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Just to throw another spanner in the works here, I bought my upgrade from O2 on the 25th September, my warranty is showing 2nd October (when I activated it), so yea, bit harsh of everyone to jump down the OP's throat when in fact it appears the warranty does start upon activation.
 
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People on this forum always think they are right

Like I said, I bought my girlfriends off swappa brand new. The original owner got it from Verizon as an upgrade but was never opened. I have it to my girlfriend on December 23rd, she activated it that day. She actually just added AppleCare plus yesterday

Case closed!

Just to throw another spanner in the works here, I bought my upgrade from O2 on the 25th September, my warranty is showing 2nd October (when I activated it), so yea, bit harsh of everyone to jump down the OP's throat when in fact it appears the warranty does start upon activation.

Can't wait to see the explanations from the other posters! However, something tells me we'll only be hearing crickets chirping ...
 
Just to throw another spanner in the works here, I bought my upgrade from O2 on the 25th September, my warranty is showing 2nd October (when I activated it), so yea, bit harsh of everyone to jump down the OP's throat when in fact it appears the warranty does start upon activation.

That just means you got lucky playing the Apple Lottery and if you got some hard ass manager was helping you, he could easily point you to the official warranty terms.
 
That just means you got lucky playing the Apple Lottery and if you got some hard ass manager was helping you, he could easily point you to the official warranty terms.
What are you talking about? People are buying sealed iPhones from 3rd party retailers that purchased them a while back from Apple or Apple-authorized resellers and activating them at home and having their warranties start on the day of activation. Has nothing to do with a manager.
 
It is a very simple thing. Also not very complicated to understand. The warranty begins on the day they iPhone is activated. So this means if you buy an iPhone from a 3rd party and the iPhone has not been activated the warranty will begin when it is activated. It's not really rocket science.
 
It is a very simple thing. Also not very complicated to understand. The warranty begins on the day they iPhone is activated. So this means if you buy an iPhone from a 3rd party and the iPhone has not been activated the warranty will begin when it is activated. It's not really rocket science.
Oh yeah? Well, take a look through this thread and at Apple's official policy. Half of the people here disagree with you, and Apple's policy doesn't mention activation, only that the warranty begins upon purchase (it says purchase by the "end user" though, which is curious, since who would be the end user but the person who uses the phone? In other words, if I bought it new and sealed from a third party eBay seller who originally bought it by Apple or an Apple-authorized reseller, would he or I be the "end user")? People have been jumping down my throat for even asking the question.

Edit: At this point, this no longer seems to be a resolved issue. In light of that, I have removed the "resolved" header I added to the title to welcome further discussion / debate.
 
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Warranty starts when the phone is activated


Both phones I recently bought from other sources were sealed and AppleCare was not active and said phone had to be activated to show the warranty. Soon as I activated, that was the start date

This is correct. I've bought brand new and sealed iPad Airs (one cellular, one wifi only) and a MacBook Pro retina from reputed eBay sellers, but not authorized resellers. Warranty starts the day the device is initially setup.


Edit:
The exception to this are devices that may be older but still new. When I bought iPod nano 6th gen from toys r us two years ago, the Apple site requires proof of purchase. I uploaded a scan of my receipt, and the warranty period started on the date of receipt.
 
Looks like we have quite the discrepancy here. Still waiting for the original posters from page one to respond to the latest developments.
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The exception to this are devices that may be older but still new. When I bought iPod nano 6th gen from toys r us two years ago, the Apple site requires proof of purchase. I uploaded a scan of my receipt, and the warranty period started on the date of receipt.

Then I wonder what the cutoff date would be: Anything older than the current generation? Anything manufactured before a certain date? Etc.
 
If you would read, you would see that I already have. It's not a settled issue as people's experiences have varied.

I think you should call Apple again, refer to this thread, and escalate up the chain.

Would be good to truly get to the bottom of this.
 
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I think you should call Apple again, refer to this thread, and escalate up the chain.

Would be good to truly get to the bottom of this.

Why would that matter? Even if they said "yes" or "no" clearly half of the people have one experience and half another, so who cares what they say at this point?
 
A bigger question is where are all these eBay never opened iPhones coming from. How can a reseller on eBay make money selling iPhone for less than Apple? Like, did a truck get highjacked? Definitely the OP should bring this to apple's attention. Perhaps Apple don't know this third party reselling is going on. That could be why some people are sneaking through with late activations. Apple may not know the phone Best Buy sold at a discount is being resold as new.
 
A bigger question is where are all these eBay never opened iPhones coming from. How can a reseller on eBay make money selling iPhone for less than Apple? Like, did a truck get highjacked? Definitely the OP should bring this to apple's attention. Perhaps Apple don't know this third party reselling is going on. That could be why some people are sneaking through with late activations. Apple may not know the phone Best Buy sold at a discount is being resold as new.

People get upgrades and don't use the phones, other retailers

Phones aren't stolen because then ESN would get marked at stolen or lost and utterly making the phone worthless

Luckily for me both came with fully paid off receipts
 
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A bigger question is where are all these eBay never opened iPhones coming from. How can a reseller on eBay make money selling iPhone for less than Apple? Like, did a truck get highjacked? Definitely the OP should bring this to apple's attention. Perhaps Apple don't know this third party reselling is going on. That could be why some people are sneaking through with late activations. Apple may not know the phone Best Buy sold at a discount is being resold as new.

You really think Apple is going to investigate the slew of third party eBay and Craigslist sellers? And who are you to accuse these sellers of stealing the phones. There are many legitimate ways to get unused phones AND most sellers on eBay are only selling one phone that they probably got with an upgrade they didn't need or changed their minds, or had an extra phone. So many possibilities other than having stolen the phones. Out of the thousands of phones listed on eBay and other 3rd-party sites, you are really under the impression that the majority of them are stolen? That's a pretty far-fetched proposition.

I do appreciate, however, how you're changing your tune now. What happened to the "You believe when you read on the internet that people are starting their warranties when activating their phones? How gullible!" I guess now that we have some of our own MacRumors members telling you that their warranty started when they activated their phones you don't want to call other posters liars, which is a good move.
 
You really think Apple is going to investigate the slew of third party eBay and Craigslist sellers? And who are you to accuse these sellers of stealing the phones. There are many legitimate ways to get unused phones AND most sellers on eBay are only selling one phone that they probably got with an upgrade they didn't need or changed their minds, or had an extra phone. So many possibilities other than having stolen the phones. Out of the thousands of phones listed on eBay and other 3rd-party sites, you are really under the impression that the majority of them are stolen? That's a pretty far-fetched proposition.

I do appreciate, however, how you're changing your tune now. What happened to the "You believe when you read on the internet that people are starting their warranties when activating their phones? How gullible!" I guess now that we have some of our own MacRumors members telling you that their warranty started when they activated their phones you don't want to call other posters liars, which is a good move.

You complain about everyone else assuming things about what you post and then come back double assuming things that I and others have not stated. First I don't think one way or the other what Apple will or won't investigate. It is you that seem so overly concerned about when warranty starts so I suggested you make the call and question it. After all you are the one so concerned that even after declaring it a closed concern you re-open it. If one seller, broker, reseller, whatever you want to call them has multiple iPhones never opened, yes I do question how they could have acquired them.

You will note that was a question and not a blanket statement I made about how multiple phone could be acquired. No where did I state the majority of them are stolen. But even you, would have to admit there are stolen phones sold on eBay. As evidenced by the constant stream of people who ask how to unbrick a phone they bought on eBay on this very forum.

I still don't have any way to determine the veracity of any statements made on the net. I'm not so gullible to believe no one lies on here. Nor did I ever say everyone does. Taking things with a grain of salt is always a wise course. That includes macrumor's members. Last I checked their was no test for false statement in order to join.

Apple has a written policy regarding when warranty starts. Because some are lucky enough to get by the first sale stipulation still doesn't make it their policy. AT&T has a policy of not unlocking phones that still are not owned by the user. Yet some have reported that by repeated attempts some have been able to unlock. Third party unlocked had illegal access to the AT&T computers via paid off employees. So there is another example of non perfect system in operation.

Why this seems such a crusade with you, I am at a loss to fathom. But in the interest of not further fanning religious zeal. I will give you your win. I am wrong, you are right. Everything I say is without merit. Only you have divine insight into truth. Call Apple, don't call Apple. Buy your phone from anyone and anywhere you like. It never did, nor never will made me any mind. It never crossed my mind to worry about when someone's warranty starts, that was your hot button. You can discuss it as long as others are willing to entertain your passion for the question. I for one am done with you.
 
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I just bought a brand new iPhone 5s from eBay. It was never opened. I checked the chipmunk website for the manufacture date and it came back August 1914. I went to Apple and asked if the warranty is still valid. They pointed me the the website listed in this thread. I entered the serial number and the warranty is not valid. Those of you who are buying new model phones from eBay are still with the 1 year limited warranty timeframe since the iPhone was purchased. If the original buyer of the iPhone had it for longer than one year and is selling it now, then the warranty is dead. Below are the screenshots to prove it.

d7d3c5e1ddcbb87e5df928c6a7777bac.jpg
681fec714449e60d8f1623c34d41f7fd.jpg
 
Those of you who are buying new model phones from eBay are still with the 1 year limited warranty timeframe since the iPhone was purchased. If the original buyer of the iPhone had it for longer than one year and is selling it now, then the warranty is dead. Below are the screenshots to prove it.

This would be a nice theory, however the users are reporting that their one year warranty is starting from the day they activate their phones, not that it is halfway or more over. We even have one poster on this page saying his girlfriend added AppleCare Plus to a phone purchased 3rd party, and she would not have been able to do this if the phone was past 60 days from its original purchase date (if going by Apple's official policy). It also does not explain when someone purchases an item that was produced and originally purchased over a year ago and it still has a full warranty.
 
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This would be a nice theory, however the users are reporting that their one year warranty is starting from the day they activate their phones, not that it is halfway or more over. We even have one poster on this page saying his girlfriend added AppleCare Plus to a phone purchased 3rd party, and she would not have been able to do this if the phone was past 60 days from its original purchase date (if going by Apple's official policy). It also does not explain when someone purchases an item that was produced and originally purchased over a year ago and it still has a full warranty.


The phone was purchased about a month before I purchased it. Have the receipt

So it was over 30 days when I received it
 
The phone was purchased about a month before I purchased it. Have the receipt

So it was over 30 days when I received it

Okay, so that explains why you were able to get Apple Care Plus (Apple's written policy is that you have to be within 60 days of the original purchase date of the device). Can you confirm that the 1-year warranty actually began the day you activated the phone, or was it already about a month into it?
 
The phone was purchased about a month before I purchased it. Have the receipt

So it was over 30 days when I received it

Bingo. The phone was not as old as the one I purchased. Skylights the balance of the warranty left. Rather than have 1 year you had 11 months warranty left. Just like I said those who bought their phones and say they have warranty are still within the one year window of that warranty.

You can get AppleCare+ within 60 days of the purchase of the phone.
 
I am reading conflicting information everywhere regarding this.

I am looking at possibly buying a new, sealed iPhone 6 Plus from a seller on eBay.

He stated that he purchased the iPhones from an Apple-authorized reseller a while back.

Does the 1-year Apple warranty start the day the item was purchased, or the day the iPhone is first turned on and activated?
Maybe buy an iPhone from an authorized retailer instead of going through these problems?
 
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