I am disappointed too. They always said they need time to make the survey as professional as passible, but turn out it is so unprofessional and the confirmation email is too simple without any information. And they always said they will post some pictures with some cases, but they didn't do that! This is not a good start....Cupert Tech/Cinder sent an email stating, that they sent emails to everyone who ordered before June 26 to choose the size and color.
- I did not receive an email with a link to make my choice
- I contacted them about this and did not get an answer. 2 days later I received the promised email without any apology or any other info why there was a problem.
- The subject of the email with the link for my choice to make was very misleading: "CINDER Survey regarding Indiegogo Campaign". A survey?!
- When I finally received my email with the link and wanted to make my choice, I was asked to pay again for shipping via paypal even though it clearly showed above that I already payed for shipping.
- So far, I have not been contacted again but did receive a confirmation email regarding my choice.
I hope that everything will be fine and the product will arrive soon. But so far it did not turn out as professional as I expected it to be.
On the campaign it states:
When will you ship CINDER?
4-6 weeks after the campaign ends.
This means latest mid July.
What I am wondering about is why you can still buy it via indiegogo. That does not make any sense to me. I could have just waited until people receive their protectors and if the product is fine I would have ordered for the exact same price. Probably my last time using indiegogo.
On the campaign page they link to reviews. Well, so far there is only one or two reviews. The article from the German page appgefahren is pretty much just advertisement, they did not even test it.
I thought they handled themselves pretty unprofessionally on this site when the guy jumped on my thread telling me how much better their product was than the screen protector I have and really like. I kind of chuckled either they are just an amazing group that figured out how to do what no one else could or they were blowing smoke. I still hold out some hope that they'll come through for the ones that sponsored their project.I am disappointed too. They always said they need time to make the survey as professional as passible, but turn out it is so unprofessional and the confirmation email is too simple without any information. And they always said they will post some pictures with some cases, but they didn't do that! This is not a good start....
I don't agree with what you did.I'm glad my complaint about the Cinder Rep bashing every good thing I had to say about my Benks screen protector took their post off this forum
Agreed! Cinder was very responsive to questions posted on here. It is a shame the original thread was closed; it really didn't benefit MacRumors members.I don't agree with what you did.
If the original thread was still here, they would most likely have been more responsive to the folks who are concerned in this thread. Instead, we have this secondary thread and no real time replies from Cinder.
Having said that, Kickstarter type projects are known to take a bit to organize. I sent them an email yesterday and they got back to me assuring me they'll be shipping the protectors out.
I funded this project as well and I'm really not concerned.