I had a totally different opinion of them when they were in this forum. I thought the rep was totally unprofessional when he jumped on another thread where I was discussing my complete satisfaction with my Benks protector. I thought initially it was odd that they were allowed to pitch their product when the forum rules don't allow it. Then they jumped on my thread and kept pointing out how much better their product was than the Benks. At that point they went to unprofessional.
I know that the Benks group has kind of fallen off the face of the earth now with their website useless. But I'm still sporting my Benks full screen protector in white with no issues - no chipping, no lifting and no dust collection at the edges (at least that I can see).
I still truly hope that Cinder does come through for you with a truly great protector. It stinks to be in a waiting game when you don't feel confident with the company.
I had a similar experience with Spigen at the iPhone 6 plus release when they couldn't keep up with their orders. I was so frustrated trying to get them to respond to cancelled orders that were out over a month. I ended up having to file a complaint with PayPal to get my money back.
Sorry, I was being facetious.