Its fine now, but man was it ever a pain. First off, Best Buy didn't send a SIM with the phone. So I called Sprint and they told me third party retailers don't include SIM's, which was strange because we just ordered a Galaxy from Best Buy for another line that came with a SIM. Then Sprint sends me to my local store. At the store they tell me they don't have SIM cards for my phone, so they call in and tell me to got to the nearest tech store, which is on Queens Blvd, a traffic nightmare. At this point I'm committed so I take the drive.
45min and about 10 miles later I get to the tech store to be told they don't have any SIM cards either. So, there's a Best Buy upstairs so off I go. At BB they have a SIM and call sprint to activate. About 30 min later the phone is active. I've been dragging my two young sons around with me though all of this. I had told them we'd head over to a play place after the first store, which I was told would be a 15 minuet operation. So after the phone is working off we go.
About an hour in my wife calls and asks why her phone isn't working. After hanging up I decide to check what number I'm using. Sure enough, its activated under her number, not mine. I had clearly heard the BB associate say the right number in to the phone, so this is on Sprint, but good luck getting them to take responsibility. So now, after the kids are done, I have to go home and chat with the sprint rep to get this corrected, for an hour more.
So my entire day was shot by sprint sending me on a wild goose chase for a SIM card. The phone is working now, and I complained to Sprint, but I had to fight for a $50 credit for missing a days work. Very poor customer service and we'll most likely be buying out our phones, unlocking them and moving to a different carrier before next summer. While the SIM card might be on Best Buy, having to go to customer escalation to get some sort of consideration for their poor customer service is unacceptable.
