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Who talked to AT&T and got a full upgrade?
- Thread starter wutang61
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Avoid these two customer service agents
If anyone calls after hours and gets directed to a very friendly lady called Rosanna, do not be fooled. She seems very helpful and will give you the impression that she is going out of her way to help you, but she does nothing. She told me she would note in my file that my upgrade could be moved up 2 weeks in order to get the iPhone5 for next Friday. Then I called back AT&T today and spoke to another representative named Mark M. and he told me there were no notes indicated on my file at all about my previous conversation with Rosanna. I later learned after Mark told me that they would not move up my date, when I called back a 3rd time, I was told that Mark never called the department that was in charge of my upgrade being moved up and he called me back to tell me 'no' without getting any approval whatsoever.
If anyone calls after hours and gets directed to a very friendly lady called Rosanna, do not be fooled. She seems very helpful and will give you the impression that she is going out of her way to help you, but she does nothing. She told me she would note in my file that my upgrade could be moved up 2 weeks in order to get the iPhone5 for next Friday. Then I called back AT&T today and spoke to another representative named Mark M. and he told me there were no notes indicated on my file at all about my previous conversation with Rosanna. I later learned after Mark told me that they would not move up my date, when I called back a 3rd time, I was told that Mark never called the department that was in charge of my upgrade being moved up and he called me back to tell me 'no' without getting any approval whatsoever.
Did you just call? Seriously how are people getting through right now
I guess I wont preorder and at least give them a call at 7am to see what happens
I just got off the phone with them and I was able to get a $127 credit that covers this months bill with a little left over. I talked to a lady named Razelle and she was very helpful and after she applied the credit to my account I became eligible for a full upgrade! I've been with AT&T for 8 years so I guess you never know until you try!!
[CROSS POST]
It's 11:23pm PST and after reading this thread I decided to call AT&T just to see what they could do.
Background: I have 10 phone lines (YES, 10!) with AT&T, been with them since before Cingular. My account is broken up into two separate family plans. I'm on a FAN account. Even though I'm not a "corporate" user, they always forward me to their business account services - probably because of the number of lines I have. My bill is about $450/mo. (For you nosey people - it's me, my fiance, my mother, his two parents, his two brothers, and three close cousins. Makes it VERY inexpensive per person when split between a trusting family that you can count on to pay the bill on time).
Within 2 minutes of speaking with the rep, she offered to waive any upgrade fees as long as I upgrade at least two lines. I said: "I'm thinking of pre-ordering the iPhone tonight and am wondering if there are any fees I should know about first." She told me: "There's a $36 fee for each line you upgrade." I told her, "Wow, that's expensive... I have 10 lines, I wanted to upgrade a few of them, but that is a lot of money just in upgrade fees." She said, "I can waive those upgrade fees for you if you upgrade at least 2." I said DONE DEAL!
I proceeded to ask her about the diff (playing dumb) between full upgrade and early upgrade pricing. She told me about the $250 upcharge for early upgrading. I gave her a schpiel about having only 4 lines eligible for upgrade, but some of the lines that I wanted to upgrade not being fully eligible. I told her that $250 upgrade fee is a little excessive, especially considering that if I pay the ETF and open a new line, it would be cheaper. She said that especially with bigger accounts like mine, Apple audits them and they could get in trouble with agreements with Apple if they see that a credit is given to subsidize the cost of the phone (essentially, if they could play it off like it was a "free texting for 6 months" credit, it'd be okay... but they can't justify a $250 credit x 4 lines without it looking fishy)... I asked her if she could just check anyway, because it'd be a big help if I could get my lines upgraded without paying such fees or going through such a hassle.
She put me on hold to talk to her supervisor. She came back and unfortunately told me that her supervisor told her that it's very likely that since my account is so large with so many iPhones already, it's very likely to be one of the audited accounts, and thus, they cannot issue any additional credit.
I still walked away with upgrade fees waived for any lines that I upgrade, plus (as I mentioned in the previous thread) the $60 account credit for unlimited texting for 6 months, I took what I could and thanked her.
Sorry it's such a long story, just wanted to share with you all.
It's 11:23pm PST and after reading this thread I decided to call AT&T just to see what they could do.
Background: I have 10 phone lines (YES, 10!) with AT&T, been with them since before Cingular. My account is broken up into two separate family plans. I'm on a FAN account. Even though I'm not a "corporate" user, they always forward me to their business account services - probably because of the number of lines I have. My bill is about $450/mo. (For you nosey people - it's me, my fiance, my mother, his two parents, his two brothers, and three close cousins. Makes it VERY inexpensive per person when split between a trusting family that you can count on to pay the bill on time).
Within 2 minutes of speaking with the rep, she offered to waive any upgrade fees as long as I upgrade at least two lines. I said: "I'm thinking of pre-ordering the iPhone tonight and am wondering if there are any fees I should know about first." She told me: "There's a $36 fee for each line you upgrade." I told her, "Wow, that's expensive... I have 10 lines, I wanted to upgrade a few of them, but that is a lot of money just in upgrade fees." She said, "I can waive those upgrade fees for you if you upgrade at least 2." I said DONE DEAL!
I proceeded to ask her about the diff (playing dumb) between full upgrade and early upgrade pricing. She told me about the $250 upcharge for early upgrading. I gave her a schpiel about having only 4 lines eligible for upgrade, but some of the lines that I wanted to upgrade not being fully eligible. I told her that $250 upgrade fee is a little excessive, especially considering that if I pay the ETF and open a new line, it would be cheaper. She said that especially with bigger accounts like mine, Apple audits them and they could get in trouble with agreements with Apple if they see that a credit is given to subsidize the cost of the phone (essentially, if they could play it off like it was a "free texting for 6 months" credit, it'd be okay... but they can't justify a $250 credit x 4 lines without it looking fishy)... I asked her if she could just check anyway, because it'd be a big help if I could get my lines upgraded without paying such fees or going through such a hassle.
She put me on hold to talk to her supervisor. She came back and unfortunately told me that her supervisor told her that it's very likely that since my account is so large with so many iPhones already, it's very likely to be one of the audited accounts, and thus, they cannot issue any additional credit.
I still walked away with upgrade fees waived for any lines that I upgrade, plus (as I mentioned in the previous thread) the $60 account credit for unlimited texting for 6 months, I took what I could and thanked her.
Sorry it's such a long story, just wanted to share with you all.
It really bugs me that some AT&T reps are doing it and others are not. I've talked to 6 reps today and I couldn't get a damn penny out of them even though it was noted in my account I can upgrade October 2012. They are making me wait until May because they can't adjust it. It's such crap...
Were you guys at least able to get the $36 upgrade fee waived? Seems like they're just giving that one out if you ask for it.
just called i never really ever pay my bill on time:x but some how i manage to get the lady on the phone to go ahead and get me the upgrade that i want at 199 she gave me her at&t employe id number thing and said she will call me back at 8 am and for me to have my credit card ready for the upgrade at the discounted price
I talked to a girl and she offered me $150 to start. I asked for $200 so she put me on hold to ask her supervisor... supervisor said no. Then she said she couldn't give me anything because Apple monitors this stuff (*********). I asked to speak with her supervisor and she said she could only give me $50. After talking with her more I got it up to $75.... then $80.... then she said she'd send me another $20 but it would have to be tomorrow. Such a load of crap but I got $100 total: $80 now and $20 tomorrow (supposedly)
... Just pre-ordered the 64GB from AT&T for $649. I'm crazy
... Just pre-ordered the 64GB from AT&T for $649. I'm crazy
Went through chat, no success. Called them up, no success. I was told over the phone the same as others, that Apple monitors/audits iphone lines and if there is a discount in there, they can be written up or fired. Also was told that it would be cheaper to switch to Sprint or Verizon than paying the $250 + $36 upgrade fee. Go figure.
Well, I thought I'd call into AT&T for grins and try to get the $250 credit.
I was polite and just asked if there was anything they could do to provide the fully subsidized upgrade pricing on 2 32gb iPhone 5's. I told them I've been with AT&T for what seems the beginning of time (even before they were Cingular). She said she understood but there was nothing she could do. I asked if it was possible to do the $500 credit (4 two phones) to my account instead. She said not possible and blamed Apple for not allowing it. I personally don't think Apple has anything to do with it.
Oh well.
I was polite and just asked if there was anything they could do to provide the fully subsidized upgrade pricing on 2 32gb iPhone 5's. I told them I've been with AT&T for what seems the beginning of time (even before they were Cingular). She said she understood but there was nothing she could do. I asked if it was possible to do the $500 credit (4 two phones) to my account instead. She said not possible and blamed Apple for not allowing it. I personally don't think Apple has anything to do with it.
Oh well.
Really? I just got the upgrade.... (bought 4s on launch day)
I got a really nice girl on the other end... All I said was I know my line is not eligible for upgrade and that I know that, but I really want the iPhone 5. I have been on a iPhone basically since the day it came out and still grandfathered on the unlimited plan. Is there anything you can do to help me out with this iPhone 5 upgrade. She said she will look into it and put me on hold for a few minutes. 30 seconds later she says ok I can do that for you . She asks which color gb model I wanted, got my CC info and sent me the confirmation email. I don't know if she credited it the 250 or what but i got the Iphone 5. I will try to call and waive the 3 $36 dollar activation fees once I get the phones. I also got the $30 dollar for 6 month free text message credit a few months ago. I upgraded 2 of my other lines on the family plan to iphone 5 as well. So maybe it was a combination of all of this but I was given no resistance when I got it.
I got a really nice girl on the other end... All I said was I know my line is not eligible for upgrade and that I know that, but I really want the iPhone 5. I have been on a iPhone basically since the day it came out and still grandfathered on the unlimited plan. Is there anything you can do to help me out with this iPhone 5 upgrade. She said she will look into it and put me on hold for a few minutes. 30 seconds later she says ok I can do that for you . She asks which color gb model I wanted, got my CC info and sent me the confirmation email. I don't know if she credited it the 250 or what but i got the Iphone 5. I will try to call and waive the 3 $36 dollar activation fees once I get the phones. I also got the $30 dollar for 6 month free text message credit a few months ago. I upgraded 2 of my other lines on the family plan to iphone 5 as well. So maybe it was a combination of all of this but I was given no resistance when I got it.
I called numerous times and each time they said they could not credit my account. One guy offered to accept my phone as a trade in to offset the fee.
Two other reps offered to add a line. Another rep threw the contract in my face. I was nice and said I know I signed a contract I'm willing to pay the ETF But I was hoping he would be willing to credit my account to help keep me..
No dice.
Two other reps offered to add a line. Another rep threw the contract in my face. I was nice and said I know I signed a contract I'm willing to pay the ETF But I was hoping he would be willing to credit my account to help keep me..
No dice.